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  1. #151
    Senior Member MakeupAli's Avatar
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    Quote Originally Posted by boschicka View Post
    Ha, that and the descriptions weren't very helpful either. Are they glittery/gritty like they seem from the swatches?
    The large square is a matte powder. The inner square is a glitter metallic. From the swatches I've seen, the mattes in the pastel palette are less well pigmented than in the neutral palettes, but the metallics appear to have pigmentation. Not sure about fall out. The pastel colors are nicer than what is shown in the graphic of the palette, which colors are hideous.

    I used to love BT eye shadow singles but when they went to palettes, the formula changed, not on a par with the rest of their line.

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  3. #152
    Senior Member MakeupAli's Avatar
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    In the past I've ordered most of my ByTerry items from SpaceNK. But it seems that there customer service has changed for the worse recently. Has anyone else experienced that?

    What happened was that I placed an order during their sale for multiple items. Upon further researching these items on other sites, I discovered that one was actually a product for men's hair care, which was not mentioned in the product description. In addition, there was a second item that apparently they were out of stock on, that was never sent.

    I had a series of email exchanges document this. But they never refunded the money from my order. I have both phoned and emailed them. They don't return a phone call, and they have a 72 hour response time on emails. It is now one month from the time that I was sent an email, promising the refund that never happened.

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  5. #153
    Senior Member Monsy's Avatar
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    that sounds like bluemercury
    i bet they outsourced they cs to india (or somewhere else)
    sephora did too

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  7. #154
    Senior Member MakeupAli's Avatar
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    Quote Originally Posted by Monsy View Post
    that sounds like bluemercury
    i bet they outsourced they cs to india (or somewhere else)
    sephora did too
    Well Sephora you get answers from. But this must be one person working one half hour per week. And if you are believing that this is how you can service the buyers of luxury brands you have another think coming. The minute this is resolved, I am unsubscribing and never setting foot in their store again.

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  9. #155
    Senior Member Monsy's Avatar
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    I agree with you. It is unnaceptable

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    Veteran Moderator Naynadine's Avatar
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    Quote Originally Posted by MakeupAli View Post
    In the past I've ordered most of my ByTerry items from SpaceNK. But it seems that there customer service has changed for the worse recently. Has anyone else experienced that?

    What happened was that I placed an order during their sale for multiple items. Upon further researching these items on other sites, I discovered that one was actually a product for men's hair care, which was not mentioned in the product description. In addition, there was a second item that apparently they were out of stock on, that was never sent.

    I had a series of email exchanges document this. But they never refunded the money from my order. I have both phoned and emailed them. They don't return a phone call, and they have a 72 hour response time on emails. It is now one month from the time that I was sent an email, promising the refund that never happened.
    I ordered from their sale as well, item was out of stock but instead of cancelling my order they just put it on hold saying they will notify me when the item is back in stock. I waited like two weeks and then asked to cancel the order because it was just taking too long and I lost interested by that time, so they cancelled it but never refunded the money. I just opened a case with Paypal and got the money back immediately.

    Their service is usually great though. I've had a few other issues recently (promo codes not working, order not going through/getting an error but charging me for it) and they were very helpful and always replied quickly.
    NW10-15
    #TeamLowBuy

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  13. #157
    Senior Member MakeupAli's Avatar
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    Quote Originally Posted by Naynadine View Post
    I ordered from their sale as well, item was out of stock but instead of cancelling my order they just put it on hold saying they will notify me when the item is back in stock. I waited like two weeks and then asked to cancel the order because it was just taking too long and I lost interested by that time, so they cancelled it but never refunded the money. I just opened a case with Paypal and got the money back immediately.

    Their service is usually great though. I've had a few other issues recently (promo codes not working, order not going through/getting an error but charging me for it) and they were very helpful and always replied quickly.
    I'm glad you had a better experience. I'm in the US, have been an NDulge member for four years and bought a lot of product. I'm a big BT fan and collector. On this transaction, they have failed to refund the $100 I'm owed for over a month, never once returned phone messages, and don't deliver on their promise to respond to an email within 72 hours (3 days). Now that three days have passed and it's a weekend, I hope I will hear something by Monday-- six days after I alerted them to the problem. If I'm lucky. Clearly, something has changed at the company at least here in the U.S.

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    Veteran Moderator Naynadine's Avatar
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    Quote Originally Posted by MakeupAli View Post
    I'm glad you had a better experience. I'm in the US, have been an NDulge member for four years and bought a lot of product. I'm a big BT fan and collector. On this transaction, they have failed to refund the $100 I'm owed for over a month, never once returned phone messages, and don't deliver on their promise to respond to an email within 72 hours (3 days). Now that three days have passed and it's a weekend, I hope I will hear something by Monday-- six days after I alerted them to the problem. If I'm lucky. Clearly, something has changed at the company at least here in the U.S.
    I order from their UK site so it seems their CS is a bit better there. Hopefully you'll get a reply soon!
    NW10-15
    #TeamLowBuy

    If you'd like to support Specktra with a subscription please click here:
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    Senior Member MakeupAli's Avatar
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    Quote Originally Posted by Monsy View Post
    I agree with you. It is unnaceptable
    After instigating a Paypal action brought no response, I phoned a local NK store here in town. What the on-line does is not their responsibility, but since I am also a customer of the NK store, I figured it was worth reaching out. The sales person told me that they have been receiving complaints like mine. I am wondering if there is any way of reporting the problem on Specktra so more people don't fall down this rabbit hole.

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    Senior Member elegant-one's Avatar
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    Quote Originally Posted by MakeupAli View Post
    After instigating a Paypal action brought no response, I phoned a local NK store here in town. What the on-line does is not their responsibility, but since I am also a customer of the NK store, I figured it was worth reaching out. The sales person told me that they have been receiving complaints like mine. I am wondering if there is any way of reporting the problem on Specktra so more people don't fall down this rabbit hole.
    Paypal covers transactions so why are they not helping you?
    A girl should be two things: classy and fabulous - Coco Chanel

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    Senior Member Monsy's Avatar
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    you can open new thread in the SHOPPING part of the forum

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    Quote Originally Posted by elegant-one View Post
    Paypal covers transactions so why are they not helping you?
    Thank you. Paypal got them to give the refund. And then SpaceNK sent another of their auto-response emails which did not reference the actual problem and asked me to rate their CS. There is no one at home at CS. I will never order from them on-line again.

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  25. #163
    Senior Member elegant-one's Avatar
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    Quote Originally Posted by MakeupAli View Post
    Thank you. Paypal got them to give the refund. And then SpaceNK sent another of their auto-response emails which did not reference the actual problem and asked me to rate their CS. There is no one at home at CS. I will never order from them on-line again.
    That's good news! They don't answer their phone either? Terrible
    A girl should be two things: classy and fabulous - Coco Chanel

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  27. #164
    Senior Member MakeupAli's Avatar
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    Quote Originally Posted by elegant-one View Post
    That's good news! They don't answer their phone either? Terrible
    Nope. They are having their gift bag and I commented on a blog about my experience and the blogger reached out to them and I may wind up speaking to someone higher up on the food chain. I'm glad because they should correct this. And there should be an easier way to reach a manager.

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    Senior Member fur4elise's Avatar
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    By Terry Hippy Chic & Happy Sun Sun Designer Palettes

    By Terry-b7-jpg

    By Terry-b11-jpg

    beautyprofessor
    +*x
    positivity, patience & quiet persistence

  30. #166
    Senior Member elegant-one's Avatar
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    Quote Originally Posted by fur4elise View Post
    By Terry Hippy Chic & Happy Sun Sun Designer Palettes

    By Terry-b7-jpg

    By Terry-b11-jpg

    beautyprofessor
    Ooh, I LOVE Hippy Chic it's really pretty
    A girl should be two things: classy and fabulous - Coco Chanel

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  32. #167
    Senior Member Monsy's Avatar
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    so pretty but i am afraid too dark for me

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    Senior Member boschicka's Avatar
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    By Terry-20180419_134541-jpg
    So pretty in person!!! Hippy Chic

    (PS. I ordered from Olivela. Never heard of it before. They use the proceeds from purchases to help children's causes. Used code 10WELCOME for 10% off first purchase)

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    Senior Member elegant-one's Avatar
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    Quote Originally Posted by boschicka View Post
    By Terry-20180419_134541-jpg
    So pretty in person!!! Hippy Chic

    (PS. I ordered from Olivela. Never heard of it before. They use the proceeds from purchases to help children's causes. Used code 10WELCOME for 10% off first purchase)

    I LOVE it!!!! I've never heard of them either.
    A girl should be two things: classy and fabulous - Coco Chanel

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  36. #170
    Senior Member Icecaramellatte's Avatar
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    I used both Sun Designer Palettes today. Happy Sun is not as dark as it looked online but it did work as a bronzer for me. I did swirl all the colors on the right side though. I may just use more of the top color come summer. Hippie Chic is very fun blush and highlighter palette. I wore the bottom/right blush shade and the middle/feft highlighter shade today and the top right blush shade another day loved all. I put the middle/right shade on one day thinking it was a blush but it was very glittery. i wasn't sure if I should try a different blush or if it was a highlighter shade and I didn't have time to play with it so I just blended it out but it is a beautiful color. I am enjoying these so far and wonder how they might play with the bronze split creme stick since I want to get that next.

    I only saw this on one site but the price was lower than it was for previous Designer palettes. These are the same size and weight as previous palettes.
    NC 43 in Studio Fix/NC 44 in Select Tint TeamBuyAllTheHighlighters https://www.instagram.com/icedcaramellatte1/
    https://www.ebates.com/r/PINEA8?eeid=28187

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  38. #171
    Member beatlegirl's Avatar
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    Quote Originally Posted by boschicka View Post
    By Terry-20180419_134541-jpg
    So pretty in person!!! Hippy Chic

    (PS. I ordered from Olivela. Never heard of it before. They use the proceeds from purchases to help children's causes. Used code 10WELCOME for 10% off first purchase)
    I love this, so pretty! Has anyone noticed the huge drop in price? All the others were $82 and the new ones are $55. It looks to be the same size, just curious why the price change.

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