Archetype Cosmetics

Meisje

Meisje

Well-known member
You guys should start including that in your emails to her. I'm sure somebody reads them, even if they don't get answered.
 
euphrosyne_rose

euphrosyne_rose

Well-known member
I've had my share of posts in this thread and personally, I think it's crappy how she does business and even if she did raise prices, I'd be concerned she'd STILL have bad CS. Don't get me wrong, I love everything I've gotten from her but I don't love how I had to wait and wait for it or email time and time again. The issues and wait time I had in some instances was nothing compared to some of the things I've read in this thread. It makes me think that possibly she thinks she can throw CS out the window due to the lack of profit and we all know that's not good business sense. I'd have to see the change in CS before I went back to ordering anything. There's a few colors I'd love to have full sizes of but I doubt I'll order anything until I see that the CS has changed. It's obvious that she doesn't care much about her customers and it leads me to question why she keeps the site up and creates new colors at all?
th_dunno.gif
 
elocin07

elocin07

New member
Another duped customer here! I ordered in early October. I have emailed her numerous times and got nuthin...nada...zero answers. Even if these are the Holy Grail of e/s I am done.
 
shatteredshards

shatteredshards

Well-known member
Quote:
Originally Posted by elocin07
Another duped customer here! I ordered in early October. I have emailed her numerous times and got nuthin...nada...zero answers. Even if these are the Holy Grail of e/s I am done.

Early October? Are you still able to do a chargeback with your CC or bank? There might still be a chance to get your money back - by all means, look into it!
 
Flaminbird

Flaminbird

Well-known member
I've also ordered from her in the past but the last time I think was earlier this year. My first order with them was last summer and I placed the order in July and I didnt recieve it till September! But my friend who told me about them...euphrosyne_rose warned me they were really, really slow at shipping. She placed her order right before mine and she got hers 2 weeks before mine so both took the same long shipping time. They didnt answer all my emails either inquiring as to where on earth my order was!
 
shatteredshards

shatteredshards

Well-known member
I wish she would get her act together, but man, I couldn't promise I'd order from her even if she did. It's all a hobby business to her, okay. She still needs to stop treating it like the rusty bike in your garage that needs to be fixed up and maintained, but you just keep ignoring it instead because you don't want to cycle right now.
 
PinkoCommie

PinkoCommie

Member
I ordered from her back in August, I think, maybe early September. I knew it was a long wait time, but the samples lured me in.

No response to e-mails, no feedback of any sort. After a while, I looked Archetype up on the BBB site. Turns out, it lists a business number for Holly. It's not her cell phone; it's actually the # for the place she works at when she's not putting together pigments. She works Wed - Sun, I think. Anyway, I had to call her there 3 times, but eventually she sent my package priority with DC# and upgraded 6 of my samples to full size jars. Nice touch, but still not ordering again. It took 2 months+ and while she does seem nice, she's obviously not running Archetype for anything but shits and giggles, so I'm not going to support that kind of thing.

Bottom line: I shouldn't have to work this hard to get something I bought and paid for.
 
euphrosyne_rose

euphrosyne_rose

Well-known member
Quote:
Originally Posted by PinkoCommie
I ordered from her back in August, I think, maybe early September. I knew it was a long wait time, but the samples lured me in.

No response to e-mails, no feedback of any sort. After a while, I looked Archetype up on the BBB site. Turns out, it lists a business number for Holly. It's not her cell phone; it's actually the # for the place she works at when she's not putting together pigments. She works Wed - Sun, I think. Anyway, I had to call her there 3 times, but eventually she sent my package priority with DC# and upgraded 6 of my samples to full size jars. Nice touch, but still not ordering again. It took 2 months+ and while she does seem nice, she's obviously not running Archetype for anything but shits and giggles, so I'm not going to support that kind of thing.

Bottom line: I shouldn't have to work this hard to get something I bought and paid for.


Girl, I couldn't have said it better. Glad you got your stuff upgraded though!
 
Kragey

Kragey

Well-known member
Quote:
Originally Posted by PinkoCommie
I ordered from her back in August, I think, maybe early September. I knew it was a long wait time, but the samples lured me in.

No response to e-mails, no feedback of any sort. After a while, I looked Archetype up on the BBB site. Turns out, it lists a business number for Holly. It's not her cell phone; it's actually the # for the place she works at when she's not putting together pigments. She works Wed - Sun, I think. Anyway, I had to call her there 3 times, but eventually she sent my package priority with DC# and upgraded 6 of my samples to full size jars. Nice touch, but still not ordering again. It took 2 months+ and while she does seem nice, she's obviously not running Archetype for anything but shits and giggles, so I'm not going to support that kind of thing.

Bottom line: I shouldn't have to work this hard to get something I bought and paid for.



Could you hook us up with a link to that? Maybe increased response will improve customer service.
 
PinkoCommie

PinkoCommie

Member
Sure thing. I called on behalf of someone in Australia, too, because it SERIOUSLY shouldn't require international calls at the opposite end of the world to figure out what's up, either.

Here is the link for the BBB writeup. But it doesn't include the area code -- I can't actually remember how I found that, but the number is:

360-568-2131 Holly Regan/Archetype Cosmetics

It's some antique mall (?) that she also runs, I guess, but she's there Wed - Sun, I think, and it's worth it to track her down. The pigments *are* super-pretty, but I'm never ordering again. At least when BPAL TAT was 3+ months, you knew in advance, you were prepped for that and you didn't wonder whether Beth just "forgot" your order somewhere while she was out doing her *real* job.

Edited to add correct area code.
 
Kragey

Kragey

Well-known member
Sent her an e-mail, as I placed my order in early October and haven't heard anything yet. Probably won't, if these posts are any indication. Like others have said, after this, I am done.
 
Kragey

Kragey

Well-known member
Well, I attempted to start a transaction dispute, but I am not "eligible." To be quite honest, I find it slightly fishy that her turnaround time conveniently stops at the what is essentially the deadline for a PayPal dispute. I know it was only $10, but I could've spent that $10 on, say, 4 Fyrinnae shadows that would actually BE in my mailbox within the guaranteed time frame. I am not amused.

Here's the message I ATTEMPTED to add to my ATTEMPTED dispute:

"Ordered roughly $8 of makeup samples, with about $2 for shipping, on November 6, 2009. The website, ArchetypeCosmetics.com, claimed that the turn around time was 3-6 weeks. It has been almost 12 weeks and I still have not received an invoice, let alone my order. I have attempted to contact the seller at her provided e-mail address several times, but she has not responded."

For the record, I received a ton of Archetype colors in a swap from MUA, and it breaks my heart. Because they are the single most GORGEOUS things I have ever seen in my life.
ssad.gif
And yet, while places like Fyrinnae and Aromaleigh lag SLIGHTLY behind in the complexity department (seriously, Archetype's are that gorgeous), I will never ever EVER buy from them again, and I plan on posting a scathing review on YouTube ASAP.
 
shatteredshards

shatteredshards

Well-known member
What I find funny is she was able to have good communication with the Mineral makeup Mutiny to get a badge last fall, but she can do an even better job at completely ignoring her customers in every way possible.

I lusted over those colors when I found them, but luckily the reports of 6-week waits were long enough to send me running the other direction. I can't imagine it being 3, 4 months later and still not having your order or any response from her. Her customer service is absolutely disgusting and she has no place in any customer-oriented job, in any industry, whatsoever.
 
Kragey

Kragey

Well-known member
"This dispute closed because it was opened for more than 45 days after the transaction date or did not meet other filing criteria."

Grumble grumble grumble.

I made a super-ranty video about this, but decided not to upload it because I felt kind of bad about yelling at the innocent viewers. Now I think I WILL upload it.
 
Artemisia

Artemisia

Well-known member
Quote:
Originally Posted by Kragey
"This dispute closed because it was opened for more than 45 days after the transaction date or did not meet other filing criteria."

Grumble grumble grumble.

I made a super-ranty video about this, but decided not to upload it because I felt kind of bad about yelling at the innocent viewers. Now I think I WILL upload it.

Upload it!

As for paypal, they suck, what kind of buyer protection is that?
 
shatteredshards

shatteredshards

Well-known member
I say upload it, too.

I'm sure there are people who visit YouTube that are thinking of ordering but don't frequent forums or haven't heard what a sham of a business she's running.
 
Kragey

Kragey

Well-known member
Nah, I'm going to redo it. I may be angry at the company, but I don't feel like that excuses me yelling at people who are just interested in seeing a review.
 
shatteredshards

shatteredshards

Well-known member
Darn. *laughs* For some reason I really enjoy a pissed-off angry video about crappy makeup. But I'm strange, and I doubt most of the public agrees with me.
winks.gif
 
Kragey

Kragey

Well-known member
Quote:
Originally Posted by shatteredshards
Darn. *laughs* For some reason I really enjoy a pissed-off angry video about crappy makeup. But I'm strange, and I doubt most of the public agrees with me.
winks.gif




The actual makeup is AMAZING, it's the customer service that sucks ass.
 
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