Nail Polish Discussion - Any Brand

Anitacska said:

@PearlyQueen , I can't remember which prototype you said you got, but I thought I'd copy this info here just in case you are affected. Also, my tracking started moving 2 days ago!

If you ordered Prototype 200 or Prototype 201 during our Black Friday 2018 sale, please read below. It’s on the long side, but there is important information.
We learned yesterday that there was a mixup with the labels on our prototype bottles for 200 (blue flakie with green shift) and 201 (purple flakie). We are very sorry for the error. We understand how disappointing it is to order and expect one thing and receive something different. We truly apologize. We also extend our thanks to the customers and community members who reached out and helped bring the issue to our attention.
Illyrian always works hard to do right by its customers and our response to this event will be no different . Please read on to see which of the following applies to you and what we are offering as a customer service solution for both groups.
If you ordered *both* Prototype 200 and Prototype 201:
Thank you for your support! As you have both of the polishes ordered, we can’t offer a refund. Please simply swap your bottle labels out. If you find that the labels aren’t sticking as well as you’d like once switched, please reach out to me and I will mail you new labels. My email is [email protected] and I will need your full name and mailing address please.
If you ordered either Protoype 200 OR Prototype 201 (but not both):
Thanks so much for your order! Unfortunately, these bottles were true prototypes. We do not have any extra bottles and are unable to recreate them. As we are unable to offer a replacement, we will instead be issuing you a refund for the prototype you ordered. The prototype you did receive in your order is yours to keep; if you’d like the correct bottom bottle label for it, please email me at [email protected] and I’m happy to send it to you. I will need your full name and mailing address please.
For all who were impacted, we have a discount code for you to use on a future illyrianpolish.com order as an apology. I will send out the code to you. We do ask that you please not share the code as it is specifically for those impacted by this issue.
We do understand that not all customers are on FB or monitor groups for news like this. We are currently pulling the list of impacted customers and they will receive outreach through the email they used to order unless we have already connected with them in this post or via messenger or e-mail.
Thank you all for your continued support. If you have questions or comments, please feel free to comment below, PM me, or e-mail me at [email protected]. Again, we apologize for our error. ������





I actually ordered both, so it doesn't affect me. I wonder if I still get the discount code?

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Anitacska said:

Tiny little destash haul, both are RC exclusives, glad I didn't have to give any money to Annette.

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PearlyQueen said:

Well thumbs up to Stackry, they found it for me! And I'm afraid I did buy a few more...

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PearlyQueen said:

I like the swatches of Unicornucopia (but maybe not quite as much as I thought I would!). I also really like December, but I can't have regrets because it was a mystery and could have been 'orrible! I don't like Holiday much, so I'm glad I resisted that one. If you see December going cheap anywhere and don't want it yourself, please let me know!

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PearlyQueen said:

I didn't buy either of them, nice offer to those who did though. I'm kind of wishing I'd bought the one I didn't want now, I'd probably have got the one I did want for free and a discount code! Hope you get the code, though I'm not sure you will reading the message.

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PearlyQueen said:

This week I've been wearing Nubar Pink Flame:
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Anitacska said:

Oh yay! Which ones did you buy? Maybe we can add them to the decant swap list? I liked 3 especially, Bubblegum, Lodi Dodi and Northern Lights. Jupiter is also nice. Any chance you ordered these?

Ooh and my BF order was in the first 25, so I'm getting Ghost Train, the freebie. It's flakie and magnetic!

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Anitacska said:

I quite like December too. Will keep an eye out (if you let me have a decant from it, hahaha). Not sure about Unicornucopia, it's nice, but don't know if I'd buy it.

Have you bought from the newest collection? I haven't. I do like the purple multichrome, the blue one and the dark blue glittery one, but I can't afford to buy right now.

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PearlyQueen said:

Of those, I just got Northern Lights, I was mainly after Amulet and Pendulum which I also got, along with Mesmerism. I did like loads more, particularly Blood Moon, Henosis and Lodi Dodi, but I was being good! Maybe next time!
Happy to add any of them to the swap list!
Very jealous you got the freebie, I doubt I did as several were sold out by the time I checked out.

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PearlyQueen said:

Seems fair! I haven't bought from the new collection, was really tempted to do a Hypnotic order to get the blue, purple and maybe the multichrome and glitter along with December and Apple Picking, but like you I'm broke. Maybe soon...

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PearlyQueen said:

This week I'm wearing Lilypad Lacquer Hypnotic:
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PearlyQueen said:

Merry Xmas nail polish buddies! xxx

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