MAC Return and Exchange Policy Questions

a914butterfly

Well-known member

• Mar 21, 2007

• #41

Re: Lash Return at Free Standing Stores?

i dont see why they wont take them back. if you buy any other item, use it or try itand dont like it, you can take it back and that's unuseable and unsanitary as well. as much as they cant reuse or resell the lashes, the same would go for the used lippie or eyshadow you tried, didnt like, and returned as well??!!??

 

Marcita

Well-known member

• Mar 21, 2007

• #42

Re: Lash Return at Free Standing Stores?

I've heard that they won't return them either. Probably people misuse the return policy and they have to stop somewhere. Lots of young girls buy lashes for prom and homecoming and don't need them again so it's possible that they have cracked down on that.

If they won't return it then cut the lashes carefully to make them work better for you. Also you can use the case as Back2MAC.

 

calbear

Well-known member

• Mar 21, 2007

• #43

Re: Lash Return at Free Standing Stores?

Quote:

Originally Posted by amoona I don't work at a freestanding store but I know at the counter we don't take back lashes that have been opened. I'm not sure if they resell returned lashes that are sealed (I'm still new) but I know they wont take back any opened lashes. They also wont reapply used lashes on you anymore, the manager said we got a memo about it because of sanitation reasons. Someone who has been with MAC longer may have more information on that. Also I agree about the #7 lashes ... I know a lot of people love them but I hate them. The #20s are flawless though!

#1 Yeah you see it all the time - people buy lashes, we put them on for you for an event, then they try to return them the next day. We don't take unopened lashes back as well for abuse of the return policy.

#2 I wish we would get that memo cause some of the lashes people bring in or just the nastiest things on earth. They have never cleaned off the glue and there is dust and dirt all over them and they want us to put thme on. I NEED GLOVES!!!

 

anuy

Well-known member

• Mar 21, 2007

• #44

Re: Lash Return at Free Standing Stores?

yes mac takes back used items but they don't take back empty items. right? used lashes aren't considered 'used', they're considered 'empty' because people just probably wore them until they were no good or until they have no more use for them. according to mac used lashes is equivalent to a completely used up lipstick or eyeshadow... and therefore are not returnable.

 

amoona

Well-known member

• Mar 21, 2007

• #45

Re: Lash Return at Free Standing Stores?

Quote:

Originally Posted by calbear #1 Yeah you see it all the time - people buy lashes, we put them on for you for an event, then they try to return them the next day. We don't take unopened lashes back as well for abuse of the return policy. #2 I wish we would get that memo cause some of the lashes people bring in or just the nastiest things on earth. They have never cleaned off the glue and there is dust and dirt all over them and they want us to put thme on. I NEED GLOVES!!!

ewewew lol I think I would go into my non-MAC employee mode and tell them they're gross haha.

 

astronaut

Well-known member

• Dec 30, 2007

• #46

Can I return a maccosmetics.com order to the mac store?

I haven't heard anything about this and can't find the information on the MAC website! I just recently ordered the 224 and gosh it hurts! It's really stiff and pokey even after washing it. I'd hate to pay for the shipping to send it back so do you guys know if I can return it at the MAC store?

 

poddygirl

Well-known member

• Dec 30, 2007

• #47

Re: Can I return a maccosmetics.com order to the mac store?

I think you have to make prior arrangements with .com in order to do that. But, since they just discard the returns anyway call .com and they will most likely tell you to keep the original one they sent and send you out a replacement. They're pretty good with that. HTH!

 

gigglegirl

Well-known member

• Dec 30, 2007

• #48

Re: Can I return a maccosmetics.com order to the mac store?

contact the .com as on my invoices it states that items CANNOT be returned to the store. So I would call the 1-800 #, and then they would say whether they want it shipped back or if for some reason they would allow you to return it in store. I doubt it though unless they break their rules? I've never tried.

 

thelove4tequila

Well-known member

• Dec 30, 2007

• #49

Re: Can I return a maccosmetics.com order to the mac store?

I'm in the same situation and have a few things I want to return to a store. Damn. I guess I'll have to call.

 

gigglegirl

Well-known member

• Dec 30, 2007

• #50

Re: Can I return a maccosmetics.com order to the mac store?

Does it say anything on your invoices? On mine (keep in mine I'm in Canada, so packages come in a regular brown cardboard box whereas I've heard the US orders gets MAC shipments in a black box) it states that they can't be returned to a store. But if your invoices don't say that anywhere, then perhaps you in the US can? Please post when you find out, I'm curious to know the answer!

 

lipshock

Well-known member

• Dec 30, 2007

• #51

Re: Can I return a maccosmetics.com order to the mac store?

Yes, you can EXCHANGE products bought online at a MAC store.

If you want your money back, you are going to have to go through the ONLINE department.

 

astronaut

Well-known member

• Dec 31, 2007

• #52

Re: Can I return a maccosmetics.com order to the mac store?

Quote:

Originally Posted by lipshock Yes, you can EXCHANGE products bought online at a MAC store. If you want your money back, you are going to have to go through the ONLINE department.

COOL! I wanted to do an exchange anyway. Thanks lipshock! That would have been like $5.00 out of my pocket had I sent it back

 

lipshock

Well-known member

• Dec 31, 2007

• #53

Re: Can I return a maccosmetics.com order to the mac store?

Quote:

Originally Posted by astronaut COOL! I wanted to do an exchange anyway. Thanks lipshock! That would have been like $5.00 out of my pocket had I sent it back

Not a problem! You're welcome!

We're always doing exchanges at our store when people buy stuff online and don't like it. So I know, lol. :]

 

calbear

Well-known member

• Dec 31, 2007

• #54

Re: Can I return a maccosmetics.com order to the mac store?

The OP might want to call her local store first cause i know the stores in my area do not take returns or exchanges from online.

 

MACATTAK

Well-known member

• Dec 31, 2007

• #55

Re: Can I return a maccosmetics.com order to the mac store?

Quote:

Originally Posted by astronaut COOL! I wanted to do an exchange anyway. Thanks lipshock! That would have been like $5.00 out of my pocket had I sent it back

What shipping method were you going to use? If this is shipped first-class I can't see it being more than $1.00 to ship.

 

BeautyPsycho

Well-known member

• Dec 31, 2007

• #56

Re: Can I return a maccosmetics.com order to the mac store?

Ohh great, this made me happy too.. I wanted to exchange one lipstick I ordered online (I believe its "flattering") because it looks totally UNflattering on me.. (Brown!!!) Ugh.. Yay, I don't have to loose my time and money...

 

lethaldesign

Well-known member

• Dec 31, 2007

• #57

Re: Can I return a maccosmetics.com order to the mac store?

They will not do exchanges for items bought on .com in my local MAC freestanding. I was told because they have different inventory. So you might want to call your store & ask before making the trip down there.

 

rbella

Well-known member

• Dec 31, 2007

• #58

Re: Can I return a maccosmetics.com order to the mac store?

Quote:

Originally Posted by lipshock Yes, you can EXCHANGE products bought online at a MAC store. If you want your money back, you are going to have to go through the ONLINE department.

Agree,
I bought a l/s and l/l online that didn't work for me and exchanged it at the freestanding MAC store near me. I didn't even have to show a receipt.

The MAC counter at Macy's would not exchange. I had to go to a freestanding location.

 

MAC_Whore

Well-known member

• Jan 3, 2008

• #59

Re: Can I return a maccosmetics.com order to the mac store?

Call MAC's Customer Service or try a Live Chat from the site. It's best to just go to the source for info with these matters.

 

BeautyPsycho

Well-known member

• Jan 3, 2008

• #60

Re: Can I return a maccosmetics.com order to the mac store?

I went to Macy's MAC and one girl said she cannot exchange it, but the other one told her they can...So, I did it... but she didn't look too happy about it (the one who said "no")