MAC Return and Exchange Policy Questions

makeup_junkie

Well-known member
I went to MAC to get a new blush brush yesterday, and the MA gave me the 168 brush. I really don't like it, and it's not what I had intended to get. My blush goes on so thick with that brush, even when I use just a tiny tiny bit. I've only used it a twice, thinking I could make it work, but it's just not. Would I be able to return the brush and exchange it for another one? I have my recipt and the original package. I got it at the counter at Nordstrom.

TIA.
 

niecypiecy

Well-known member
I don't see why you couldn't return it if you are unhappy with it.

I know for sure they will take them back if there is something wrong with it as I returned a brush because the paint around the bristles (this was an eyebrow brush) cracked and started chipping off. At first I didn't care until a big chunk of the paint got in my eye!
 

makeup_junkie

Well-known member
I'm hoping I can exchange it because I am really unhappy with it. The MA was using many different brushes on me and we just got caught up in conversation and I ended up with this brush. I'm going to take it back tomorrow.

Anyone else know if they will let me exchange it?
 

mona971

Active member
Hi there,

I think they would let you return it. I know at the counter that I go to they are really good about things like that. You just bought it, it's not like you had if for a month and then tried to return it.

I am not 100% sure about the return policy on brushes but they will exchange pretty much everything else so give it a try.
 

mspixieears

Well-known member
Like the ladies above, I'd give it a shot. Just tell them what you told us, and be extra polite. I'm sure you already are, but it has to be obvious to them.
smiles.gif
It sounds like you want a different brush so it'd be an exchange, and stores prefer that over refunding, usually. Let us know how you go if you decide to try.
 

caffn8me

Well-known member
The M·A·C official policy on "product returns" is very clear and no distinction is made between cosmetics or tools and accessories. The exact policy wording is;
If the Customer returns a product you must accept the product without resistance
It goes on to say;
A Customer may return an item for any or no reason and we will graciously accept the return.
 

Sushi_Flower

Well-known member
Quote:
Originally Posted by caffn8me
The M·A·C official policy on "product returns" is very clear and no distinction is made between cosmetics or tools and accessories. The exact policy wording is;
If the Customer returns a product you must accept the product without resistance
It goes on to say;
A Customer may return an item for any or no reason and we will graciously accept the return.

Thankyou for that, may i quote that in my complaint to the Mac manager after my experience?

Also when i bought my first Mac brush i was told they don't exchange/refund brushes after they're used....
 

makeup_junkie

Well-known member
Well I'm going to try to exchange it today. I'm hoping that when I show them my recipt which has $200 worth of products on it (from two days ago) and that today I'm getting all three holiday eye palettes, viva glam palette, as well as a few new pigments (and whatever else I find), they will be a little more gracious since I'm a dedicated customer. Cross your fingers.
 

caffn8me

Well-known member
Quote:
Originally Posted by Sushi_Flower
Thankyou for that, may i quote that in my complaint to the Mac manager after my experience?

Also when i bought my first Mac brush i was told they don't exchange/refund brushes after they're used....


Certainly, it's on page 18 of the M·A·C Product Handbook (and quoting extracts is considered 'fair use' for copyright law).
 

user4

New member
yeah u can.. i remember when i bought my 187 i wass bitching cuz it was so much money (ummm playfully of course... ummm... lol) and the MA told me that if i didnt like it, i could return it.
 

deathcabber

Well-known member
Details about MAC's return and exhange policy?

Ok, I contacted CS about a lipglass I have that went bad quickly...they said they would send a replacement. They then said that they were out of that color and would send a check. I then swapped for said lipglass and of course they then send me that lipglass in the mail instead of the check. So now I have two of the same color. If I take the new one sent by CS to a store without a reciept will they let me get something else...and if so will they throw out the I got in the mail even if its unopened? Cause I hate for a BN gloss to go in the trash when I can just swap it. Thanks ladies!
 

caffn8me

Well-known member
Products that are returned to M·A·C are not placed back into sales inventory even if unopened. Swap it if you can.
 

JGunnar

Well-known member
Quick Return and Refund Question (broken s/s)

Hi. Yesterday I felt pink. I bougth Sushi Flower and Crimsonaire. I just can't get SF to work for me. It won't show up at all so I'd like to return it and since I won't have it I won't need the shade stick .. but the problem is that when I brought the shade stick home it was broken. i couldn't get it up and it appeared to have been used as pink had been smeared around the tip. Is this ok to return or will the make me have to exchange for another?
 

marykelancey

Active member
I had one shipped to me once where the stick of color had broken off too. I had a hassle free time returning. Just make sure you bring your receipt. If it is within 30 days, I can't see why there would be a problem.
 

bellaetoile

Well-known member
they should refund your money on both counts. mac is pretty good about returns, or has been in the few instances i've had to do them.
 

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