All Things Sephora

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Thread: All Things Sephora

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    Senior Member elegant-one's Avatar
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    Quote Originally Posted by boschicka View Post
    Well, the Sephora shipping address fiasco finally hit me. They cancelled my order without contacting me first. I had to call CS to find out why...hours later and 10 yrs off my life....Sephora suddenly doesn't ship to the business address I've used for years. The CS rep couldn't help do anything to remedy the situation, then nearly broke down and admitted it was insanity.
    I typed up an irate email to CS and asked my husband to read it. His response, "It was an EXCELLENT angry email."
    I considered signing it...Sincerely, First World Problems...and then aborted the entire affair.
    ^This is crazy & why I love you. Ugh! Insanity for sure. So So sorry! I feel the aggravation.
    A girl should be two things: classy and fabulous - Coco Chanel

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  3. #39392
    Senior Member elegant-one's Avatar
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    I never did get a code emailed to me
    A girl should be two things: classy and fabulous - Coco Chanel

  4. #39393
    Senior Member lipstickaddict's Avatar
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    Quote Originally Posted by elegant-one View Post
    I never did get a code emailed to me
    Me neither, but it hasn't stopped me This weekend I lost all resolve and placed a gazillion orders. Things are disappearing from my loves list and I can no longer wait for November

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    Quote Originally Posted by boschicka View Post
    Well, the Sephora shipping address fiasco finally hit me. They cancelled my order without contacting me first. I had to call CS to find out why...hours later and 10 yrs off my life....Sephora suddenly doesn't ship to the business address I've used for years. The CS rep couldn't help do anything to remedy the situation, then nearly broke down and admitted it was insanity.
    I typed up an irate email to CS and asked my husband to read it. His response, "It was an EXCELLENT angry email."
    I considered signing it...Sincerely, First World Problems...and then aborted the entire affair.
    This is ridiculous. There should be some discretion used and it should be on a case by case basis. Like, you can see that I just order makeup.... not multiples or anything that would raise suspicion about me being a reseller. But whatever.... it's like "Do you want my money, or not?"

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    Senior Member colormefab's Avatar
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    Hi Ladies.

    While I'm no longer a Sephora employee and cant personally take all of the emails for the F&F sale; I was able to receive a code I cant use. So I have one up for grabs. The first person to PM their email address will get the one i have forwarded to them.

  9. #39396
    Senior Member boschicka's Avatar
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    Quote Originally Posted by elegant-one View Post
    ^This is crazy & why I love you. Ugh! Insanity for sure. So So sorry! I feel the aggravation.
    Thanks for the love, love!

    My order has been cancelled 3 times. Customer service is...bonkers!

    CS rep: Just place the order again.
    Me: But nothing has changed and it's been cancelled 3 times, so why would it miraculously go through this time?
    CS rep: Yeah, ok, just place the order again and if it gets cancelled, call back.
    Me: Ok, let's pretend I did that and it got cancelled again. I'm calling back, so what is the solution?
    CS rep: ..............................zzzzzzzzzzzzzzz
    *At this point I had to ask for an adult.

    Also got my Dior holiday quints from Lord & Taylor, shipped from a store. The emerald quint is damaged b/c packaging was a joke. Called CS. Rep was shocked that it's makeup....and that it is damaged. Gives me HER email to send a pic. And THEN I'll get a free return shipping label...to return broken powder eyeshadow. And of course it's now out of stock, so no replacement. In other news, the Ruby quint is gorgeous!!!

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    Senior Member JerseyGirl's Avatar
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    Quote Originally Posted by boschicka View Post
    Well, the Sephora shipping address fiasco finally hit me. They cancelled my order without contacting me first. I had to call CS to find out why...hours later and 10 yrs off my life....Sephora suddenly doesn't ship to the business address I've used for years. The CS rep couldn't help do anything to remedy the situation, then nearly broke down and admitted it was insanity.
    I typed up an irate email to CS and asked my husband to read it. His response, "It was an EXCELLENT angry email."
    I considered signing it...Sincerely, First World Problems...and then aborted the entire affair.
    Oh my goodness!! I can't believe this, how frustrating. And why wouldn't someone ship to a work or business address, especially if they don't want packages sitting in front of their house all day while they are at work? (The sun beats down on my front door, I'm sure any lipstick I order in the summer will be a melted mess!!)

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    Senior Member elegant-one's Avatar
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    Quote Originally Posted by boschicka View Post
    Thanks for the love, love!

    My order has been cancelled 3 times. Customer service is...bonkers!

    CS rep: Just place the order again.
    Me: But nothing has changed and it's been cancelled 3 times, so why would it miraculously go through this time?
    CS rep: Yeah, ok, just place the order again and if it gets cancelled, call back.
    Me: Ok, let's pretend I did that and it got cancelled again. I'm calling back, so what is the solution?
    CS rep: ..............................zzzzzzzzzzzzzzz
    *At this point I had to ask for an adult.

    Also got my Dior holiday quints from Lord & Taylor, shipped from a store. The emerald quint is damaged b/c packaging was a joke. Called CS. Rep was shocked that it's makeup....and that it is damaged. Gives me HER email to send a pic. And THEN I'll get a free return shipping label...to return broken powder eyeshadow. And of course it's now out of stock, so no replacement. In other news, the Ruby quint is gorgeous!!!
    Ugh!!! Unbelievable!!! See, this crap is why I have "notes" . So now I need the Ruby quint!?
    A girl should be two things: classy and fabulous - Coco Chanel

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    Senior Member elegant-one's Avatar
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    Quote Originally Posted by lipstickaddict View Post
    Me neither, but it hasn't stopped me This weekend I lost all resolve and placed a gazillion orders. Things are disappearing from my loves list and I can no longer wait for November
    HAHAHA Weird...it hasn't stopped me either LOL!!! Plus, I ordered 3 more pairs of jeans! I ordered baby girl a pair of jeans too from JCrew kids with worn patches & a heart
    A girl should be two things: classy and fabulous - Coco Chanel

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    So I have been trying my Huda foundation sample all week and I'm still loving it. The shade sold out on the site for a couple of days, but came back today and I jumped to get it. Maybe next week I'll get the Huda brush, too. I cannot stress how much I'm enjoying the foundation. I was trying to think if I love it more than Fenty and idk. If I can pry the Huda out of my own hands and pick up Fenty again maybe I'll be able to figure it out.

    Non-Sephora related: The Real Techniques Blend+Blur foundation brush is A-mazing! It's so good that I want another just because. It's unreal to have such a good brush for such a low price (especially compared the brushes that inspired it).

    Oh and I'm trying to tell myself I don't need that new UD palette, but...I think I need that new UD palette.

    And another thing (lol): The Melt Cosmetics liquid lipsticks are the most weightless lip product I've ever used. It's unreal. I got one in the darkest shade, Poser, but I definitely plan on getting more. Love the formula.

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    Senior Member Alysse011's Avatar
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    Quote Originally Posted by boschicka View Post
    Well, the Sephora shipping address fiasco finally hit me. They cancelled my order without contacting me first. I had to call CS to find out why...hours later and 10 yrs off my life....Sephora suddenly doesn't ship to the business address I've used for years. The CS rep couldn't help do anything to remedy the situation, then nearly broke down and admitted it was insanity.
    I typed up an irate email to CS and asked my husband to read it. His response, "It was an EXCELLENT angry email."
    I considered signing it...Sincerely, First World Problems...and then aborted the entire affair.
    This is so frustrating! I feel like they have been having these issues for years, and no other major retailer seems to face the same...what is the word...limitations? I laughed when I read about you typing up an angry email. That is something I would do too haha. Then delete it all without sending.

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    Senior Member elegant-one's Avatar
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    Quote Originally Posted by Alysse011 View Post
    This is so frustrating! I feel like they have been having these issues for years, and no other major retailer seems to face the same...what is the word...limitations? I laughed when I read about you typing up an angry email. That is something I would do too haha. Then delete it all without sending.
    Eh, I always send mine
    A girl should be two things: classy and fabulous - Coco Chanel

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    Senior Member boschicka's Avatar
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    Quote Originally Posted by Alysse011 View Post
    This is so frustrating! I feel like they have been having these issues for years, and no other major retailer seems to face the same...what is the word...limitations? I laughed when I read about you typing up an angry email. That is something I would do too haha. Then delete it all without sending.
    Ha, yeah, we're tough! Delete, delete!

    I have no clue what the real reason is. I was told it was the address by a confused lady, then was told there's absolutely no reason for it and to place another order & pray for the best, and finally a supervisor told me that she can't see any reason on her end why it would happen so she asked "another department" to look into it.
    I think it was the F&F coupon code, but we'll see. I just want to be able to place online orders, dangit! It shouldn't be this hard to give people my money.
    I know this happened to @awickedshape , but I'm not sure what the solution was.

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    Senior Member boschicka's Avatar
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    Omg, BeautyTalk forum is BLOWING UP with the same issue I'm having! Going to eat some popcorn & watch this unfold.

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    Senior Member Shars's Avatar
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    Quote Originally Posted by boschicka View Post
    Ha, yeah, we're tough! Delete, delete!

    I have no clue what the real reason is. I was told it was the address by a confused lady, then was told there's absolutely no reason for it and to place another order & pray for the best, and finally a supervisor told me that she can't see any reason on her end why it would happen so she asked "another department" to look into it.
    I think it was the F&F coupon code, but we'll see. I just want to be able to place online orders, dangit! It shouldn't be this hard to give people my money.
    I know this happened to @awickedshape, but I'm not sure what the solution was.
    It happened twice to one of my friends here who sends her packages to a mail forwarder as well. They don't want her money either, clearly. This is definitely going to be a crapstorm of great proportions given the time of year. Maybe they'll apologise and send us all a $25 gift card like last time *smh* lol

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    Senior Member Alysse011's Avatar
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    I had a similar issue a month or so ago and they said it was because my shipping address didn't match my billing address. I had to call 3 times before they told me that and then had to escalate my problem before I actually received the order. I guess everything is coming to a head with even more customers now!

    Luckily my F&F order shipped just fine.

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