All Things Sephora

Haven

Haven

Well-known member
Yesterday I finally got my first order via ON shipping. I placed this order on the first day of the sale. Everything else was still listed as "sent to warehouse" as of last night.
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I had better an email and free points.
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Y

Yazmin

Well-known member
MissElle12 said:
Ermmm...so either all the Lime Crime sold out from Sephora or they pulled it from the site??!! Has anyone else noticed this?
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MissElle12 said:
Jol0 said:
  yeah i have..about to contact sephora now 
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I stumbled across the beautytalk section at Sephora's website...someone said on there that they called the rouge hotline and was told Sephora stopped carrying the line.  There must've been some backlash.  I placed an order for some...I wonder if they'll ship...?
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I had the two I ordered in my Loves list. They're gone from that, too. I hope the delay in shipping doesn't mean they called back my order to pull them. Guess I wil. Know for absolute sure when I get my package.
ccooper33 said:
Anyone else get this?
Greetings from Sephora,  Thank you for your recent Sephora.com order.  Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause.  To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.  You can [COLOR=1155CC]log in[/COLOR] to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.  Thank you for your patience and understanding. We appreciate your business!  Sincerely,  Sephora Client Services  1-877-SEPHORA [COLOR=1155CC](1-877-737-4672[/COLOR])  
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mel33t said:
Mayanas said:
Yes, but for me is 250 points =( I placed my order on Monday and one more today .
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prettygirl said:
Was just about to post my email! But they only gave me 250 points. Pft. LOL. I am only a VIB though, maybe they give more if you're a Rogue? Not sure what you are. For reference I placed 3 online orders (4 if you're including FF) and all were sent out in a timely manner except for one. I also made two trips two the store.. but that's another story...
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ccooper33 said:
Anyone else get this?
Greetings from Sephora,  Thank you for your recent Sephora.com order.  Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause.  To express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days.  You can [COLOR=1155CC]log in[/COLOR] to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.  Thank you for your patience and understanding. We appreciate your business!  Sincerely,  Sephora Client Services  1-877-SEPHORA [COLOR=1155CC](1-877-737-4672[/COLOR])  
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I'm Nov 20th. ... And I got zero points. Alrighty then.
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I got the same email...except there was no mention of points. What's interesting is that my email says I should expect to recive my order by the 20th, but the last of my orders shipped yesterday, so it makes me wonder if the wires are crossed, OR this package is being recalled to pull my LC items. I'm not going to even bother to call, but rather wait until, the package comes to know for sure.
 
novocainedreams

novocainedreams

Well-known member
MissElle12 said:
Ermmm...so either all the Lime Crime sold out from Sephora or they pulled it from the site??!!

Has anyone else noticed this?
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Yup...I heard possible backlash as well....they said if people ordered them they will receive them. Wish I had ordered now. I am surprised Sephora reacted this way....they've been under the gun for plenty of other stuff before and not reacted so harshly.
 
novocainedreams

novocainedreams

Well-known member
treasuremymac said:
If anyone is looking for Lime Crime Velvetine Matte Lipstick's they are on sale on Urban Outfitter's website for 20% off making them $16 each. Colors Salem and Wicked are available. Ive never tried the brand so I think I better stay away in case I end up loving it and need to get more :p
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they're back?? they weren't there when I looked yesterday!
 
josephine90

josephine90

Well-known member
I got the email! 500 points but im rouge so maybe it is 250 for vib? Honestly i dun mind waiting for a few extra days for free points lol
 
Audrey C

Audrey C

Well-known member
I got the order I placed on the 5th, but the one I placed on the 7th is still sitting there (as is the later one). I got 500 points as well. I'm VIBR. Maybe it has to do with either the date the order was placed (just how late is it) or the dollar amount. Who knows?
 
dash4

dash4

Well-known member
Audrey C said:
I got the order I placed on the 5th, but the one I placed on the 7th is still sitting there (as is the later one). I got 500 points as well. I'm VIBR. Maybe it has to do with either the date the order was placed (just how late is it) or the dollar amount. Who knows?
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Well I ordered on the 6th and already received that order. It came a few days ago.

I have orders from the 10th and the 11th.. That have NOT shipped... and they still sent me the email and promised 250 pts? - I am NOT rouge.. sooo I dunno ?
 
dash4

dash4

Well-known member
boschicka said:
seriously, what is their system for deciding this!?! i haven't received an email. VIBROUGE
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I agree with Josepine. I would call or email.. Tell them your friends are getting emails promising 500 points -- and ask why you werent offered points as well. It surely wont hurt to ask!
 
Medgal07

Medgal07

Well-known member
elegant-one said:
Got my Algenist Mask. Sephora shipped my boxes next day air
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. Can't wait to try the mask tonight.
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Yay
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I got an apology e-mail and they're adding 500 points to my account . This wasn't my primary order so I don't really mind. My last two orders will arrive Nov 20.
They seem to be trying to make amends. I'm hanging onto that e-mail until the 500 points appear on my account.
 
looovemac

looovemac

Well-known member
Greetings from Sephora,

Thank you for your recent Sephora.com order.

Due to recent heavy order volume, our Distribution Centers are experiencing processing delays. Your order will be delivered by Thursday, November 20th. We truly apologize for any inconvenience this may cause.

You can log in to your account online to check the status of your order. The tracking number will be updated as soon as your order is processed, at which time you will also receive a shipping confirmation email.

Thank you for your patience and understanding. We appreciate your business!

Sincerely,
Sephora Client Services
1-877-SEPHORA (1-877-737-4672)
No points either.. VIBRouge...
 
Mimi702

Mimi702

Well-known member
Anaphora said:
I just want my order from the 9th to ship! It has my shampoo and hair serum. I'm on my last couple washes of my current bottle and really don't want to buy more before my order gets here.
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which shampoo & serum did you get..? I always love to hear about new hair products I haven't tried.
 
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