Sephora return policy/Is it easy to do returns?

luvme4me

Well-known member
Has anyone returned something from thier? i wanna buy dermadoctor picture porefect but if it doesn't work on me can i return it?
 

user3

New member
yes, it is very easy! I would keep the receipt. Otherwise, they will give you store credit.

I have returned/exchanged many items and NEVER had a problem!! I usually exchange but I have returned a few times not got anything else.
They are always great!
 

luvme4me

Well-known member
oh ok thanks! I just thought it would be funny to return those kinda products but its only fair since they don't give out samples
 

Ada

Well-known member
Sephora return policy?

What is Sephora's return policy? I had a "I hate my job" haul on Tuesday and in my buying frenzy I picked up Nars Sunset duo instead of Medieranee! I didn't even look at the sticker on the side, I just picked up the one behind the tester
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If it was a different one I might just keep it, but I really don't like this one. And I want my bright pretty orange!

Will the let me bring it back and exchange it (even though it was totally my fault)?

And how long do I have to return it? I had to drive kind of far to get there and probably won't be able to get back there for another week and a half. At least I got a bunch of other goodies to keep me company until I go back-- Nars Outlaw blush, UD 24-7 liner in Baked (they were out of the green and blue ones!), and UD shadows in Shattered, Vert, X, and Hot Pants.

But of course the one I REALLY wanted was the Mediteranee.
ssad.gif
 

midnightlouise

Well-known member
I have returned things before just because I didn't like it once I got it home & saw it in a different light. I have never had any problems, they've always been great about returns
smiles.gif
 

user3

New member
They never even ask me why I am returning an item.
I've even returned online items instore and mailed them back with no problem.

This is the online policy but it's the same as the instore policy

Quote:
Originally Posted by Sephora Return Policy


Return Refunds and Credits
We'll issue you a full refund to your credit card for the price of any item that you return if your return is received within 60 days of the PURCHASE date. After the 60 days have passed, you will receive your refund in the form of an online store credit to your account. The credit for your returned items cannot be exchanged for cash or for another product. If you are returning a gift, we will issue the refund directly to the gift recipient in the form of an online store credit.


 

rnsmelody

Well-known member
you can always say you had an allergic reaction to the product, if the return sales person.. doesnt look helpful =)
 

ToVenusTori

Member
yes they are great. and if you aren't near a store, you can even mail the item to them and they'll mail you back a merch credit OR if you used a CC they can just credit your account back.

Simple. Easy. Painfree. I love Sephora!
 

scentofevil

Active member
the people at my sephora always give me hell when i bring something back. idk, maybe it's because i'm young or something, but they always think i'm just taking advantage of their return policy to try and ditch products when i figure out i'm not in love with them anymore. once i took back an UD shadow i bought online and the girl actually took it out of the box and inspected it REALLY closely and looked at me like "wtf" before telling me ok i could go pick another one.

i'm just trying to get the bang for my buck, that's all...i don't have a lot of money so whatever i buy, it's gotta be worth every penny.
ssad.gif
b*tches.
 

MAC addict

Member
I bought Makeup Forever foundation,eyeshadow and blush and I wanna return all of them..will they accept it...I hate those...
 

user3

New member
Quote:
Originally Posted by MAC addict
I bought Makeup Forever foundation,eyeshadow and blush and I wanna return all of them..will they accept it...I hate those...

Yes they will. If you don't have your reciept you will get store credit.
 

MAC addict

Member
Quote:
Originally Posted by 'Nessa
Yes they will. If you don't have your reciept you will get store credit.

Cool..yeah I do have the receipt!
 

astronaut

Well-known member
I returned these brushes that I didn't like (it was a really cheap brush set) and I had the reciept, and they honoured the return! I've returned some used eyeshadow without a reciept that didn't work for me and they even returned those too, I just got a store credit, not that it matters since I would have spent cash there anyway lol.
 

coachkitten

Well-known member
I wanted to bump this to ask if Sephora throws away unused items like MAC does? I have a stila eye liner that I got as I gift and I want to exchange it. Will they toss it if it is brand new in its box. If they do I am just going to keep it. TIA!
 

mochabean

Well-known member
The return policy depends on where you buy it . . . in-person in Sephora store or online. If you buy in-person or online, you can return it to a Sephora store. But if you are one of the unlucky ones that don't really have a Sephora store close to you (it's 2 hrs away from where I live), sometimes buying online is the only way. If you need to return an online order, you can only get a refund; there is no exchange allowed.

If you return something thru the mail, it will take longer. They state that a refund can take up to 30 days to process, and they are true to their word. I just returned something recently thru the mail and it took 30 days to get my refund. But I have never had a problem with Sephora not accepting my return and issuing a refund. The only problem is waiting as I'm impatient as it is. So now I just take the time to make my trip to Sephora in person.
 

mae13

Well-known member
Quote:
Originally Posted by luvme4me
oh ok thanks! I just thought it would be funny to return those kinda products but its only fair since they don't give out samples

They'll make you a sample of whatever you want.
 

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