Can anyone suggest the best store in QLD or an artist I should go to cuz I'm new here...
And don't be discouraged about buying MAC because of this.... I think its an issue with the entire makeup industry culture, not specifically the brand... Next time you go in, demand service! Call the girl out on her behaviour! They have no right to be so rude...
I have experienced this alot myself with MAC over here in Australia.... until my last visit started to restore some faith in the mac girls, someone actually helped me!!!!!
Im the same usually ignored and the last served even before people come in after me, and i need to chase people down. The last two store visits I have had I have walked in asked for products by their names and not by eyeshadow called or lipstick called and then asked questions about up coming releases so they knew I knew what I was talking about.... then the comments started to flow about my makeup.
Perhaps its all in the confidence we show or the impression we give off as well? letting them think they are better than us is a quick way to get ignored or going in with that attitude that we wont get served... When i was confident and looked straight at them when I walked in, I got assistance straight away and valuable advice, even a sneak peek at glitter and ice before it went up on display
In saying that, I still buy more products online from overseas... too expensive here!
RiGHT!!! I always know the product names and launch dates better than the SAs (and I don't' call them MUA's because really hun...your makeup is the run of the mill neutral eye)...Even on launch day, I know the products better and possible dupes from the perm line (Shoutout to temptalia.com who does awesome dupe lists). Our freestanding store ladies and gents are generally better, but the counters are just clueless, rude and think they know their stuff when they really don't. Re: Samples....if you ask for samples or a demonstration using a particular brush or product, and you end up having to think about it, no one offers you a sample of the foundation, concealer, cream etc...and they hate it if you don't buy right away and immediately act turned off. Am sorry, I bought a foundation once that I haven't tested from your company and it broke me out, forgive me for wanting to try it a couple more times before I decide. Sephora on the other hand always hand out samples which is why they have my business.I sadly have to agree. Majority of MAC makeup artists are really unhelpful and unfriendly. They make you feel like you're bothering them! Most of the time I'm more informed about the upcoming collections and product finishes than they are - and it's their job. I've visited numerous counters in Australia and overseas. There are a few nice ladies in Perth though, the ones at Myer Garden City are lovely for example, they're happy to give you a sample or try a product on you. But I've also had poor service at MAC counters when I visited the US. I visited two counters in LA and both were incredibly rude, thankfully the service was better in New York. But seriously, MAC needs to pay more attention to their staff and customer service. Weird :/
Hahaa, yup - I feel you! It's so frustrating! I rely so heavily on online swatches and dupe lists (Temptalia is amazing!!!).Re: Samples....if you ask for samples or a demonstration using a particular brush or product, and you end up having to think about it, no one offers you a sample of the foundation, concealer, cream etc...and they hate it if you don't buy right away and immediately act turned off. Am sorry, I bought a foundation once that I haven't tested from your company and it broke me out, forgive me for wanting to try it a couple more times before I decide. Sephora on the other hand always hand out samples which is why they have my business.
If I have to worry about receiving service based on how I've applied my makeup that day I think I'm going to be a little intimidated the next time I'm in a MAC store! OTOH, I visited one last night to purchase a Wash and Dry Highlight Powder and the MUA couldn't have been nicer - even complimented my lipstick (which was MAC, of course!).Im from the Uk but have had both terrible and great experiences at MAC. One perticular incident truly ruffled my feathers. I took a list to the MAC free standing store and asked one of the girls to get me a few items from it. I was after a few cream bases for highlighting and contouring and had been researching these products for months. I know a fair bit about makeup as I do beauty blogging aswell as it being my passion. The woman point blankly said I wont sell you these products you wont know how to use them. I can be very shy at times especially when intimidated by a 6ft beauty. she basically packed me a bronzer and a blush which was not what I even wanted. She wouldnt test any of the products on me and was just rude.
10 mins later I returned to the store to take back the products as Id plucked up my courrage. The woman who had served me had gone on her lunch break minuets after I left,( I was informed by another mac employee) She clearly only had interest in getting a slice of commison before she rushed of for her break. I returned the products and went to smashbox instead. It really annoys me how they dont put the customer first. On this ocasion I had no makeup on as I had intended to try the productsd on! I have noticed on ocassions where I have worn no makeup I have recieved shitty service and when I've shown my makeup ability wearing complex eyeshadow they have been more than friendly!
This is what I have been doing the last 5 years or so, the makeup counter culture has been putting me off using money there.OMG! that is terrible. I'm in N.Z and the MAC counters at the department stores are just useless, if you ask them wether something would look ok with your skintone they just say yes and dont ask if youd like to swatch/try it on. ANNNND if you ask them lots of questions and ask to try lots of things you can see them either rolling their eyes or they say "Ill leave you to it" so un helpful. I have had good experiences though, there is a loovveely tall asian guy who is very helpful at the chancery pro store in Auckland
I agree with aurora, go to the Mac stores just walk around swatch stuff get a good look, then go buy on the internet! LOL then you know whatll look good, the snooty assistants sales will go down annnd youll get it much cheaper e.g. ACW)) muahahaha