calbear
Well-known member
Ok - so i've been thinking about this for a minute and erinne mentioned something in another thread that got me to wondering.....she said " i think thats why they reinstated the $50 purchase policy on the weekends, cause all we were doing all weekend long was free makeup."
I was wondering what were the thoughts of other employees concerning this and how has this been working at your location.
My own personal view is that 'makeup on demand' was implemented without considering the different kinds of customer that mac gets per location. I can understand in locations where that customer who gets her makeup done and/or just wants you to show her how to use the makeup, gets up from the chair and buys a few items. BUT in my current location - the prevailing thought is that you can just walk into mac DEMAND your makeup be done, with no appointment, no matter what time of night or staffing issues and then walking away with buying nothing. (whether it be an 'eye demo', lashes or Mon - Thursday - full appointments).
On the surface it seems like good customer service but in reality it ends up being bad all around. The customer that walks in and needs to purchase a few items can't find an artist or doesn't want to wait for someone to get free cause they are all tied up doing eye demos and lashes. Not to mention every artsist is tired almost to the point of crankiness as there is a line forming for the FREE demo as i've so often heard it called. No one is making goal but a ton of makeup is being done and the second you try to breakaway to help someone - the FREE demo gets super annoyed.
I love teaching someone about makeup but it has gotten away from that - no one wants to learn, 'i just want my eyes done' is heard constantly. I really feel like it breeds complaints - tired/ stressed out employees - doing makeup like it's an assembly line - some close to counseling for not making goal and customers taking advantage of the free makeup (kids just in the mall bored/ custies that are demanding an full face of makeup to decide on one eyeshadow...we all know the stories).
I am glad that the $50 min purchase was reinstated for the weekends -i just wish more thought was put into how we are supposed to provide that great customer service that mac so badly wants to see when we are short staffed and ran ragged. (which is another thread ;-)
For the employees, what are your thoughts on this???? Just trying to get a feel for what others think.
I was wondering what were the thoughts of other employees concerning this and how has this been working at your location.
My own personal view is that 'makeup on demand' was implemented without considering the different kinds of customer that mac gets per location. I can understand in locations where that customer who gets her makeup done and/or just wants you to show her how to use the makeup, gets up from the chair and buys a few items. BUT in my current location - the prevailing thought is that you can just walk into mac DEMAND your makeup be done, with no appointment, no matter what time of night or staffing issues and then walking away with buying nothing. (whether it be an 'eye demo', lashes or Mon - Thursday - full appointments).
On the surface it seems like good customer service but in reality it ends up being bad all around. The customer that walks in and needs to purchase a few items can't find an artist or doesn't want to wait for someone to get free cause they are all tied up doing eye demos and lashes. Not to mention every artsist is tired almost to the point of crankiness as there is a line forming for the FREE demo as i've so often heard it called. No one is making goal but a ton of makeup is being done and the second you try to breakaway to help someone - the FREE demo gets super annoyed.
I love teaching someone about makeup but it has gotten away from that - no one wants to learn, 'i just want my eyes done' is heard constantly. I really feel like it breeds complaints - tired/ stressed out employees - doing makeup like it's an assembly line - some close to counseling for not making goal and customers taking advantage of the free makeup (kids just in the mall bored/ custies that are demanding an full face of makeup to decide on one eyeshadow...we all know the stories).
I am glad that the $50 min purchase was reinstated for the weekends -i just wish more thought was put into how we are supposed to provide that great customer service that mac so badly wants to see when we are short staffed and ran ragged. (which is another thread ;-)
For the employees, what are your thoughts on this???? Just trying to get a feel for what others think.