CreamPuffer
Well-known member
Mods,
I wasn't sure where to post this so if it's in the wrong section then I apologize.
Also this is going to be really long, sorry.
I had a transaction with someone on lj, that has gotten pretty tricky. I sold this person a bn quad and a very rare 90% full matte pigment. As you know with mattes the volume is usually less than when it comes to shimmery/frosty pigments so I did mention that in the sale. Anyway, the pigment was 3/4 full. Also I did initially purchase it from a member in here and it was over a year ago.
Anyway, a month after the whole transaction, the buyer messages me saying that he/she doesn't think it's real. I guess he/she compared it with his/her current pigments. I explained that since this is a discontinued pigment and very old that the packaging has gone through some changes. Anyway, I assured the pigment was authentic and that he/she could verify that by checking with other people. Anyway, the result was that the pigment was authentic but was not in oj (still a mac jar). Honestly, I had no idea that it was not an oj and a mac glitter jar or something like that. Anyway, I felt really bad that I had never noticed and I totally get that some people can be anal when it comes to jars so I said that I will give him/her refund once they send the pigment back to me. At first the buyer asks if maybe I could give a discount since the jar was not oj. I offered $15 off because its just a jar although a hard one to come by. The buyer declines and opts to return the pigment.
The buyer ships it really quickly and so far the whole exchange was civil. Anyway, I get the pigment and check it and there is one problem. The jar is now at a 1/2 mark. At this point I felt really uncomfortable about asking the buyer why there is .25 missing but at the same time I can't ignore this because it's a discontinued/rare pigment. I email the buyer and the response was that when he/she got it originally, he/she didn't feel like it was 90% and that the 1/2 mark was how it arrived originally. I'm sorry but there is no way this is true. When I shipped it, it was 3/4 period. Also if it did arrive 1/2 full like the buyer says then why didn't he/she say anything. Especially, someone who is so anal about a jar (which is understandable). How do you accept a pigment when it is 1/2 full, even though seller states it's 90% and picture shows it was 3/4? I emailed the buyer and told him/her that I can not refund the full amount and it will be have to be partial. I'm not sure how much to take out though. Either way I have the feeling the buyer will not agree because he/she is denying using/spilling any. Also the buyer has since opened a dispute. I would let this go if it wasn't for the fact that this is a rare pigment and lot of money is involved.
Anyway, I just need some advice. Should I just let it go and refund the full amount or am I right at this point? Also how much should I not refund and how is paypal going to resolve this? Thanks in advance for any advice.
I wasn't sure where to post this so if it's in the wrong section then I apologize.
Also this is going to be really long, sorry.
I had a transaction with someone on lj, that has gotten pretty tricky. I sold this person a bn quad and a very rare 90% full matte pigment. As you know with mattes the volume is usually less than when it comes to shimmery/frosty pigments so I did mention that in the sale. Anyway, the pigment was 3/4 full. Also I did initially purchase it from a member in here and it was over a year ago.
Anyway, a month after the whole transaction, the buyer messages me saying that he/she doesn't think it's real. I guess he/she compared it with his/her current pigments. I explained that since this is a discontinued pigment and very old that the packaging has gone through some changes. Anyway, I assured the pigment was authentic and that he/she could verify that by checking with other people. Anyway, the result was that the pigment was authentic but was not in oj (still a mac jar). Honestly, I had no idea that it was not an oj and a mac glitter jar or something like that. Anyway, I felt really bad that I had never noticed and I totally get that some people can be anal when it comes to jars so I said that I will give him/her refund once they send the pigment back to me. At first the buyer asks if maybe I could give a discount since the jar was not oj. I offered $15 off because its just a jar although a hard one to come by. The buyer declines and opts to return the pigment.
The buyer ships it really quickly and so far the whole exchange was civil. Anyway, I get the pigment and check it and there is one problem. The jar is now at a 1/2 mark. At this point I felt really uncomfortable about asking the buyer why there is .25 missing but at the same time I can't ignore this because it's a discontinued/rare pigment. I email the buyer and the response was that when he/she got it originally, he/she didn't feel like it was 90% and that the 1/2 mark was how it arrived originally. I'm sorry but there is no way this is true. When I shipped it, it was 3/4 period. Also if it did arrive 1/2 full like the buyer says then why didn't he/she say anything. Especially, someone who is so anal about a jar (which is understandable). How do you accept a pigment when it is 1/2 full, even though seller states it's 90% and picture shows it was 3/4? I emailed the buyer and told him/her that I can not refund the full amount and it will be have to be partial. I'm not sure how much to take out though. Either way I have the feeling the buyer will not agree because he/she is denying using/spilling any. Also the buyer has since opened a dispute. I would let this go if it wasn't for the fact that this is a rare pigment and lot of money is involved.
Anyway, I just need some advice. Should I just let it go and refund the full amount or am I right at this point? Also how much should I not refund and how is paypal going to resolve this? Thanks in advance for any advice.
