TwixtBetwixt
Member
***(apologies if you are reading this twice - I posted over at makeuptalk, just because not everyone subscribes to both - and I 'd like to hear as much feedback on this as I can get.)***
I'm just wondering if anyone else is experiencing all the problems I am?!
First of all, I was accepted as a Pro Member, and of course was told I would receive a complimentary palette with 6 pre-selected eye shadows.
Well, they sent me an EMPTY palette (a lot of good that does!)
I've tried to email Mary Tressel, with no response (I understand, maybe she's out of the office, or whatever - I will wait a few days & see.)
I tried to email their main contact address with the following results:
*****
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
PERM_FAILURE: Gmail tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay for [email protected] (state 14)
*****
I placed a large order with them prior to receiving my complimentary palette, and they messed up my order (forgot 1 item). The phone number they included with the package was DISCONNECTED!! So I had to go searching for a different one. I did get through to a very friendly guy & he was very helpful & apologetic, said they would send my item out right away & include a free item to say "We're sorry" So at least I am pleased about that.
I tried to call back Saturday morning, just to leave a message perhaps, inquiring about the complimentary palette. The mail box was full & disconnected me. I tried back later, and was automatically disconnected after about the 4th ring.
Some days I cannot even get to their website - I just get a blank page with a server error, or some such nonsense.
I REALLY love the make up I have from them, and really want to order more. But all these problems with their contact information, etc is really pi$$ing me off!! It's very unprofessional of them!!
Anyone else having any issues!?
I'm just wondering if anyone else is experiencing all the problems I am?!
First of all, I was accepted as a Pro Member, and of course was told I would receive a complimentary palette with 6 pre-selected eye shadows.
Well, they sent me an EMPTY palette (a lot of good that does!)
I've tried to email Mary Tressel, with no response (I understand, maybe she's out of the office, or whatever - I will wait a few days & see.)
I tried to email their main contact address with the following results:
*****
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
PERM_FAILURE: Gmail tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay for [email protected] (state 14)
*****
I placed a large order with them prior to receiving my complimentary palette, and they messed up my order (forgot 1 item). The phone number they included with the package was DISCONNECTED!! So I had to go searching for a different one. I did get through to a very friendly guy & he was very helpful & apologetic, said they would send my item out right away & include a free item to say "We're sorry" So at least I am pleased about that.
I tried to call back Saturday morning, just to leave a message perhaps, inquiring about the complimentary palette. The mail box was full & disconnected me. I tried back later, and was automatically disconnected after about the 4th ring.
Some days I cannot even get to their website - I just get a blank page with a server error, or some such nonsense.
I REALLY love the make up I have from them, and really want to order more. But all these problems with their contact information, etc is really pi$$ing me off!! It's very unprofessional of them!!
Anyone else having any issues!?