mochabean
Well-known member
Hey guys,
I have a question. Late last night after 11 PM I ordered several things online at MAC website including some of the beauty powders and the stylistics collection.
I ended up changing my mind on one of the colors of the Stylistics mystery powder. Since technically this was the weekend and my order had not been processed yet, I thought I would be able to just call MAC's customer service number and get them to change part of the order since my order was not shipped yet.
Well I had no idea what MAC's customer service hours were. So I called at midnight and they said their computers were down and to call back at 7 AM EST. I ended up calling at 7:10 AM EST (My time was a little past 4 AM PST). I asked the MAC person on the phone if it was possible to change something in my order. I did not want to cancel the order, only want to exchange a color with another color. This person told me that I was not allowed to do anything to the order (like change it) once I placed the order online. They said that a delivery truck comes and picks up the orders sharply at 6 AM and that my order was probably already picked up by this truck and on its way to be shipped/delivered.
Now, I find that hard to believe. What is the processing time for a MAC online order to be processed?? I ordered the items on a weekend at night. I knew that they wouldn't be able to process the order until today the next business day, Monday. Yet when I call first thing in the morning they say that my order was already shipped out and I can't do anything about it?? Is this really true?? I find that hard to believe.
Either way, I guess I'm just gonna have to wait until I get the order in the mail and then re-ship it back to MAC to do the exchange.
I have a question. Late last night after 11 PM I ordered several things online at MAC website including some of the beauty powders and the stylistics collection.
I ended up changing my mind on one of the colors of the Stylistics mystery powder. Since technically this was the weekend and my order had not been processed yet, I thought I would be able to just call MAC's customer service number and get them to change part of the order since my order was not shipped yet.
Well I had no idea what MAC's customer service hours were. So I called at midnight and they said their computers were down and to call back at 7 AM EST. I ended up calling at 7:10 AM EST (My time was a little past 4 AM PST). I asked the MAC person on the phone if it was possible to change something in my order. I did not want to cancel the order, only want to exchange a color with another color. This person told me that I was not allowed to do anything to the order (like change it) once I placed the order online. They said that a delivery truck comes and picks up the orders sharply at 6 AM and that my order was probably already picked up by this truck and on its way to be shipped/delivered.
Now, I find that hard to believe. What is the processing time for a MAC online order to be processed?? I ordered the items on a weekend at night. I knew that they wouldn't be able to process the order until today the next business day, Monday. Yet when I call first thing in the morning they say that my order was already shipped out and I can't do anything about it?? Is this really true?? I find that hard to believe.
Either way, I guess I'm just gonna have to wait until I get the order in the mail and then re-ship it back to MAC to do the exchange.