SamanthaDeMuro
Well-known member
I normally get GREAT service when I go to buy MAC products. However, today, they only had one young lady working and she was doing a makeover on someone. I had a small list which I pulled out to indicate my desire to purchase product. I sure as heck was not going to wait forever while she made this chick's face over. So I asked her for assistance when she got a moment. She said, "Let me just finish setting this woman's concealer and then I can help you."
FIVE MINUTES LATER, she continued to work on the woman with nary a word to me. I was pissed. I bet if I had started digging through their drawers to find my listed products, she would have been helping me in no time. I left, saying I would be back later. I did NOT intend to go back to that store. Secondly, they should not allow makeovers when only one person is working that day. AND FINALLY, this woman should have stopped the makeover she was doing and helped me with my tiny list. She lost a sale.
This is THE ONLY TIME I have been treated so poorly by anyone at MAC. I was gobsmacked and extremely angry but I never lost my cool with the young woman nor was I rude to the her. I just had to vent. MAC is my fave make-up but that is one MAC store that just lost my business.
FIVE MINUTES LATER, she continued to work on the woman with nary a word to me. I was pissed. I bet if I had started digging through their drawers to find my listed products, she would have been helping me in no time. I left, saying I would be back later. I did NOT intend to go back to that store. Secondly, they should not allow makeovers when only one person is working that day. AND FINALLY, this woman should have stopped the makeover she was doing and helped me with my tiny list. She lost a sale.
This is THE ONLY TIME I have been treated so poorly by anyone at MAC. I was gobsmacked and extremely angry but I never lost my cool with the young woman nor was I rude to the her. I just had to vent. MAC is my fave make-up but that is one MAC store that just lost my business.