LoopyLoo
Well-known member
This is for items you have received that you suspect may be counterfeit. DO NOT CONTACT THE SELLER. ALWAYS go through the resolution centre and DO NOT return the item unless ebay directs you to do so.
An item is Significantly Not as Described if it is materially different from what the seller described in the item listing. Here are some non exhaustive examples of what would be considered to be Significantly Not As Described:
You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.
The item is missing parts or component and the seller disclose this in the listing (e.g., camera kit was supposed to include a tripod, but you didn't receive it.)
Item defective during first use: The first time you tried to use the product, it didn't work (e.g., HDTV did not turn on).
The item is a different version or edition than the item displayed in the listing.
The item was described as authentic but isn't.
You purchased three items from a seller but only received two.
The item was damaged during postage.
Some examples of what wouldn't be covered:
The defect in the item was correctly described by the seller.
The item was accurately described but you didn't want it after you received it.
The item was accurately described but didn't meet your expectations.
The item has minor scratches and was listed as used.
How do I contact eBay for support?
If your purchase meets the requirements above, you can contact eBay for support through the eBay Resolution Centre.
How much of my purchase is covered?
If we agree your purchase qualifies, we'll reimburse you for the full purchase price of the item plus original shipping costs. If you're opening a claim because the item you received was Significantly Not As Described, you may be asked to pay for return postage.
What happens after I contact eBay?
You’ll receive a confirmation email when you open a claim. You must review this email straightaway, upon receipt, and let us know if anything within it is incorrect. We may contact you for more information. We may also try to reach the seller to encourage him or her to work directly with you to resolve the problem. In addition, if the seller resolves the situation (e.g. by sending you the item or a refund), you must let us know immediately, through the response channel provided in the email.
During the process, eBay may require you to provide documentation to support your claim. You may be asked to provide receipts, third party evaluations, police reports, or anything else that eBay needs.
While buyers are not obliged to provide third party confirmation that an item is counterfeit in order to open a claim, in cases where there is written confirmation from the manufacturer that the item is counterfeit, or in additional circumstances where eBay elects to exercise its discretion, eBay may request the destruction or preservation of the item by an authorised third party and at eBay’s expense.
If we find the seller is at fault, we may seek recover transaction funds from the seller, including the original purchase price and any postage and packaging paid by the buyer.
An item is Significantly Not as Described if it is materially different from what the seller described in the item listing. Here are some non exhaustive examples of what would be considered to be Significantly Not As Described:
You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.
The item is missing parts or component and the seller disclose this in the listing (e.g., camera kit was supposed to include a tripod, but you didn't receive it.)
Item defective during first use: The first time you tried to use the product, it didn't work (e.g., HDTV did not turn on).
The item is a different version or edition than the item displayed in the listing.
The item was described as authentic but isn't.
You purchased three items from a seller but only received two.
The item was damaged during postage.
Some examples of what wouldn't be covered:
The defect in the item was correctly described by the seller.
The item was accurately described but you didn't want it after you received it.
The item was accurately described but didn't meet your expectations.
The item has minor scratches and was listed as used.
How do I contact eBay for support?
If your purchase meets the requirements above, you can contact eBay for support through the eBay Resolution Centre.
How much of my purchase is covered?
If we agree your purchase qualifies, we'll reimburse you for the full purchase price of the item plus original shipping costs. If you're opening a claim because the item you received was Significantly Not As Described, you may be asked to pay for return postage.
What happens after I contact eBay?
You’ll receive a confirmation email when you open a claim. You must review this email straightaway, upon receipt, and let us know if anything within it is incorrect. We may contact you for more information. We may also try to reach the seller to encourage him or her to work directly with you to resolve the problem. In addition, if the seller resolves the situation (e.g. by sending you the item or a refund), you must let us know immediately, through the response channel provided in the email.
During the process, eBay may require you to provide documentation to support your claim. You may be asked to provide receipts, third party evaluations, police reports, or anything else that eBay needs.
While buyers are not obliged to provide third party confirmation that an item is counterfeit in order to open a claim, in cases where there is written confirmation from the manufacturer that the item is counterfeit, or in additional circumstances where eBay elects to exercise its discretion, eBay may request the destruction or preservation of the item by an authorised third party and at eBay’s expense.
If we find the seller is at fault, we may seek recover transaction funds from the seller, including the original purchase price and any postage and packaging paid by the buyer.
