Returning Unused Unopened Items?

[ellesea]

I just bought Mint & Olive eyeliner and now regret it. I want to wear it on my waterline but I have contacts so I don't think that'll work but I heard that anything returned to MAC is disgarded? I don't want to return if my unopened, unused item is going to be chucked. I actually haven't even opened the case, yet.

Tell me that's not true so I can return it without guilt!

 

[astronaut]

It's going to go bye bye lol. Swap it or sell it maybe?

 

[amoona]

Yea it will be sent out and destroyed and then whatever they can recycle they will. Once I found this out I regretted every returning anything lol. It makes me sooo sad.

You can always sell it on here.

 

[giz2000]

Yep...it won't be resold, and put in the return bin to go to Never Never land...

 

[Holly]

Yep, itll get tossed no matter what. If you really want, you could sell it in our clearance section to a fellow specktra-ette, or on mua or ebay. hth

 

[ellesea]

^ darn it, i was hoping i could just return it so i can get 100% of my money back.

oh well, guess i'll just use it when i'm not wearing the contacts. thanks guys!

 

[MaryJane]

Quote:

Originally Posted by ellesea ^ darn it, i was hoping i could just return it so i can get 100% of my money back. oh well, guess i'll just use it when i'm not wearing the contacts. thanks guys!

You can return it to the MAC store and get 100% of your money back as long as you have the receipt.

 

[glittergoddess27]

I am actually not sure if Soft Sparkle pencils are waterline safe for anybody?? You might give the Safety and Precaution forum a look-see,....but yes you can return it to MAC with a receipt and get a refund,.. and yes they throw it out even if they can verify that you did not use it. I suspect that is a fail safe to prevent law suits from product tampering issues.

 

[little teaser]

why would you have guilt on returning it? you should have more guilt that you keep it and never use it... mac can take a lost better than we can..

girl go get your money back...asap

 

[Jacq-i]

This is a stupid question but... Do MAC employees get to keep returns?

 

[maxcat]

Nope.
They're logged, inventoried, shipped back... and then there is an insurance write down on them.

 

[addicted_2color]

oh no this makes me so sad after all the returns i've ever made, even unused.

 

[eco]

There is def. a thread regarding the softsparkles being unsafe for the waterline.

it's absolutely a no no because those little chunks of glitter would scratch your eye and possibly cause some major damage.

 

[charismaticlime]

Quote:

Originally Posted by maxcat Nope. They're logged, inventoried, shipped back... and then there is an insurance write down on them.

I don't get it... I thought returned items were thrown in the garbage bin. Or is that a bin for returned items only?

BTW, do all returned cosmetic brands toss their returns in the bin? I'm planning to exchange NARS Misfit to Sephora and I was wondering what would happen to it.

 

[calbear]

all returned items go into a bin (typically something that looks like a garbage can) that is sent back to MAC for recycling - the products are not put back on the floor and we employees do not get them. They will dump the product and recycle what they can.