Swapping question

[HeartOfSilver]

I figured this "misc" section would be an ok place for this. If not, let me know!

Anyways, I was wondering what people do if a package does not show up. It's been over a month, and something I bought oddly hasn't manifested (though the 22 other packages I have gotten in the last month have). It was shipped to Canada, so no DC, but I have had tons of transactions with not a problem.

As a seller in the past, I immediatly offered to refund half or all to one lady whose package never got there. Is that not normal? When I contacted her, she obviously was trying to cut off communication. Do people ask if the seller is going to make a deal? I don't even wait for the buyer to offer!

I just want to know how people handle this situation to make sure I don't assume anything unfair.

 

[Janice]

I always offer to partial refund immediatly upon hearing of any problems I feel are legitimate.

 

[kaliraksha]

Yeah I would think a partial refund is a nice gesture... but if it's legitimate one of you is losing money one way or another so it's a tough call. I think it's not about what is fair but the character of the person/ situation they're in. It's such a big trust issue... on one hand it could have never been sent.. on the other hand it was recieved. I try to stick with trading from people with a rating and that I see posts a lot on the community because I know they care about their rep =) Did this user mention she wouldnt be responsible for anything lost or damaged in transit for international shippees?

 

[HeartOfSilver]

She didn't mention anything in her post.
I'll probably just let it go. If I say something she'll just have fodder to jump on me and say I am being unreasonable.