Macchiato299, I hope something works out for you.
Mecca?? $78 for the duo eyeshow!!!! I heard kissandmakeupny before just not sure about if the product are good. Since you had good experience I recon I will have a try! ^_^
hmm it really depends. good places will really make an effort. B&N will re-send another package if they think an item is being delayed at customs and are generally very courteous.. i once had a package that got lost in the mail and they refunded me the money. in this case, a customer never received the items and nothing was refunded. most stores will be able to check if items are delivered as there has to be an arrangement with the delivery service. otherwise, pple will start saying they never received the package when they did..Well, to be fair, they aren't really responsible for shipping, aren't they? If the package is delayed by customs, they can't do anything about it.
And you'll always find horror stories about any customer service, even the best of the best.
But I haven't ordered anything from them, so I can't really say.
Hmm.. thats a good point Mary. However, most companies will have sufficient data to provide an estimate of when the package will arrive, i.e. usually within 2 weeks. And if you have to wait double that time, I think there is problem (despite it not being the company's problem). At the end of the day, the most successful companies claim responsibility and as such, customers feel safe buying from them. If you query the status of your order, B&N is able to inform you that the item is delayed at customs etc. I think its important (for the company) to know where the items are. This is especially so if you select a more expensive delivery service.
