MAC A Fantasy of Flowers Collection (February 6, 2014)

[Spectacular]

Now see i disagree with this. Look at this collection right here. Perfect Topping to be specific. People called and complained because theirs didn't have enough purple in it and mac is sending them a new one, for free, without having them return the first one. What other company does that? None. CS can't do anything about products selling out fast, about a jacked up waiting room, about online codes not working over the phone, about lipsticks that arrive broken (which too were replaced free of charge if inventory allowed), etc. all they can do is take the complaint and pass it on to headquarters. Sure you're gonna get a bitch or two who is tired of hearing complaints day after day (many from people who feel entitled to get whatever they want), but that comes with any company. I've only ever had 3 issues with my MAC orders and I've never had any problems getting it corrected when i called CS.

I wasn't only referring to the phone customer service. I do mean everything from their makeup artists to the people who answer questions on their social media forums when it comes to customer service. Attitude, ability to effectively answer questions, actually apologizing and offering helpful information is very important. If I get to specifically about the Rihanna experience the things you mentioned weren't exactly what I had in mind. I was thinking about how badly the waiting rooms were for a huge majority - both on and off this forum - and people complained heartily and MAC essentially said, "Nah don't change a thing."

I think they've been slightly better about sending text messages/emails in relative time to actual releases so that's good, but there was a time when those things were such a joke. People would get them days after a collection was released after many of the products sold out. When people on this forum lurk and purchased products and MAC went "You used an illegal link and we're cancelling orders", even when loyal customers complained/explained MAC just waffled. I think elegant one even got multiple notes over that nonsense, lol. I won't say its everybody or everything, but I do think its a problem for how often I see it being complained about.

 

[kanne]

Not sure how importing products can double the price of things! The price of buying anything in Australia is ridiculous compared to the rest of the world - it usually gets brought up on slow news days. A lot of department store owners feel that we should be grateful we shouldn't be paying more and that we should be paying extra tax on things bought overseas - since we aren't supporting Australian business.

 

[Spectacular]

Its not letting me fully quote you but I gotta say...I have a huge respect for anyone who lives in another country with those prices who actually BUYS makeup.

I like makeup, lol, and I do splurge way more than I should and thoroughly enjoy high-end items but if MAC was packing YSL prices and YSL prices were...

...I think I'd be an all-natural girl, lol. Bare-face and nothing else, my wallet couldn't take hits like that often.

 

[erine1881]

I wasn't only referring to the phone customer service. I do mean everything from their makeup artists to the people who answer questions on their social media forums when it comes to customer service. Attitude, ability to effectively answer questions, actually apologizing and offering helpful information is very important. If I get to specifically about the Rihanna experience the things you mentioned weren't exactly what I had in mind. I was thinking about how badly the waiting rooms were for a huge majority - both on and off this forum - and people complained heartily and MAC essentially said, "Nah don't change a thing."  I think they've been slightly better about sending text messages/emails in relative time to actual releases so that's good, but there was a time when those things were such a joke. People would get them days after a collection was released after many of the products sold out. When people on this forum lurk and purchased products and MAC went "You used an illegal link and we're cancelling orders", even when loyal customers complained/explained MAC just waffled. I think elegant one even got multiple notes over that nonsense, lol. I won't say its everybody or everything, but I do think its a problem for how often I see it being complained about. 

Ahhh i see. I thought you were meaning just their phone CS, not their overall CS in general. Yes, i agree, the whole "notes" thing was bullshit. I'm 50/50 on the socalled illegal link. I agree that things should've been cancelled cuz they were ordered before the official launch, but, mac wasn't on their game and allowed the link to be connected (not very tech-savy, so whatever the word is called). But that was in the past, however the way they handled it was shitty by not even telling people their orders were cancelled (i had legit orders canceled during that fiasco). Overall, their CS leaves a lot to be desired. But their phone CS for online orders is pretty great when it comes to order errors.

 

[KiKi Kontour]

You know what I think a lot of cosmetic companies had a price increase that started Feb 1...on, Friday 31 I was in Nordies & purchased Armani fluid sheer & it was $59 today on Nordies.com I go to order another GA fluid sheer & the shit is $62 I'm like WTF I go on Armani's website its also $62 went on Saks & their still $59...that's some BS....sorry for the essay Lol.
Originally Posted by allthingsglam

Mac is pushing me more and more to ysl mac is now a luxury highend makeup brand either that or I'm going back to nyx...........

yea I noticed today YSL lippies went up a dollar too!!

anyhoo....so even though I got my fluidlines on the mac site would I still be able to return it at say...nordies or do I have to just ship it back? can I take em back to regular mac store? im not even excited about the fluids anymore WOMP WOMP!!!

 

[erine1881]

yea I noticed today YSL lippies went up a dollar too!! :shock: anyhoo....so even though I got my fluidlines on the mac site would I still be able to return it at say...nordies or do I have to just ship it back? can I take em back to regular mac store? im not even excited about the fluids anymore WOMP WOMP!!!

Nope, it's gotta go back to where you bought it at.

 

[MACina]

Did a look using the products from this collection that I do already have: MES "Great Beyond" and the pigments "Violet" and "Pink Pearl".

I wish I had "Phlox Garden" already for the waterline....I used "Resort" here but it is not perfect at all

 

[BriarRose]

Did a look using the products from this collection that I do already have: MES "Great Beyond" and the pigments "Violet" and "Pink Pearl".

I wish I had "Phlox Garden" already for the waterline....I used "Resort" here but it is not perfect at all

This is GORGEOUS!

That would look really nice on me as well. I just wish I wasn't so leery of using pigments. I have one from Archie's that I haven't even used yet, and that's it. I'm worried about fallout and it getting all in my eyes (I have sensitive eyes, to the point where I can't even generally wear the EDES). And I have no clue how to apply them without making a mess!

How do you apply them, MACina?

 

[Spanky]

I love the girls at the Illamasqua counters, great customer service!

I wish we had Illa stores &/or counters here. I love their MU. I heard they are leaving Sephora & will be having more counters, it did not say where the counters would be. I know they've started selling at Bloomie's & that some Bloomie's have Illa, but not the one in my city, of course.

 

[MACina]

How do you apply them, MACina?

Thank you, BriarRose

I used the MAC brushes 239 and 219 for applying the pigments.

And I used the base from Nars (love it!!!) and the MAC shadestick "Tundra".

 

[Spectacular]

Overall, their CS leaves a lot to be desired. But their phone CS for online orders is pretty great when it comes to order errors.

Exactly. I can't blame the employees who are standing downwind of MAC's cash cow. I worked at a Subway (the restaurant) and to this day I thoroughly applaud myself for not choking/stabbing anyone. People can act the fool in ways I never expected!!

Its more like when MAC KNOWS there's fire and they go "Nah, we don't need to treat people with respect or consider their concerns."

 

[Spectacular]

I wish we had Illa stores &/or counters here. I love their MU. I heard they are leaving Sephora & will be having more counters, it did not say where the counters would be. I know they've started selling at Bloomie's & that some Bloomie's have Illa, but not the one in my city, of course.

Aww that makes me sad! They were one of the brands I consistently checked/bought something from on Sephora! Ugh...I hope they have one in my state, the international shipping is tedious.

 

[BriarRose]

I really liked Apres Chic. I thought there were pretty wearable shades, like Amber Glow and some of the MES.

Save for a couple of MES that sort of worked on me but were fall out city, Apres Chic was a total no go for me. I could not wear the MSFs, and the blushes were a disaster too. You're lucky Amber Glow worked for you! It was really lovely. Instead of a peachy-champagne-y color on me, it read peachy yellow. And yellow on me is not a good look. Gentle MB similarly didn't work for me due to the gold in it.

 

[KiKi Kontour]

Nope, it's gotta go back to where you bought it at.

thanx erine!!! prime reason why I hate just blindly buyin shyt without swatching and whyyyyy I like to get my mac from nordies

 

[Ms.O]

The one thing I'll say for MAC that I don't get, and yes price hikes aren't worth it and multiple collections aren't necessary. The one thing that consistently disappoints me with them is their customer service.

I personally have never had a bad experience, either on a lower level makeup artist by the counter or corporate level, but it seems like a LOT of MAC's rep on the customer service level is bad.

If there's ever a topic about bad experiences in makeup on any forum where there's no specific mention of brand MAC ALWAYS comes up. Even on this forum ladies will call in with problems and its like MAC pays them lip service - "Oh we're so sorry to hear that" but they don't do anything to change it or promise to do better. Between the Riri carnage of the summer...fall...and winter there should have been SOME improvement and instead MAC was like "Eh...we're making money, they'll suck it up".

It sucks when you like a brand and you see them treat others so badly, consistently. They really need to get their act together on that because I do think it will bite them in the butt.


Quote: Originally Posted by MatteMacLips

This! I hate the waiting room crap! Am I the only one who was P'd off about Riri Fall selling out in 20 minutes online? They know people buy to resell & buy a few BU's, why didn't they stock it as such? Last year I did learn some things are better off bought in the store so I got really close with my Reps @ Macy's.

I was mad at MAC because of the RiRi collections, even though I did get my stuff. They left a bad taste in my mouth. But after I stayed up 22 hrs stalking on MAC's website to get the punk couture lippies, I just about was DONE!! So when I checked out I got a pop up for a survey. I took it and I pretty much told MAC

, and

the horse you rode in on! I was tired, I was mad, and frustrated by the way they do business and pretty much scored them low in every category and told them that I was gonna explore my options with other makeup brands.

I didn't expect to hear anything else about it, until I was checking my email a couple of days later and low and behold I got a email from their head of online customer service. She pretty much said they were aware of the evilbayers, but there pretty much was nothing they could do about besides the already limits that that they have on purchasing itetms. She was sorry that I was "going to broaden my horizons regarding other makeup brands". But what shocked me was it wasn't a form letter. This letter was typed up and emailed to me addressing all the points I put in my online review and the comments I posted.

So MAC is aware people are pissed off!! She said they are working to to come up with some type of plan regarding online LE releases and she gave me a $30 coupon to pick anything I wanted online. Now that was the fastest shipment I ever got. It took 2 days from the time I replied back for my stuff to arrive.

So what I am saying that if you get that pop up asking for a review of your experience with MAC fill it out. Because they do read them, if they get enough of the same problems, they might actually fix somethings and make it better.

Disclaimer: I DO NOT work for MAC & am not affiliated with MAC

 

[BriarRose]

Thank you, BriarRose

I used the MAC brushes 239 and 219 for applying the pigments.

And I used the base from Nars (love it!!!) and the MAC shadestick "Tundra".

Thanks! I have the 239, but not the 219. I may break out my Bare Minerals primer or my mini from Urban Decay (and I have Tundra too!) and take a crack at my lonely pigment this week. The one I have is the pinky-lavendar one from Betty's collection. Name escapes me! Cheers My Dears, maybe?

You know you have too much stuff when it all starts to run together in your mind.

 

[KiKi Kontour]

seeee the $30 coupon would've satisfied my needs lol. I actually never had a bad experience with customer service at mac (online) and anytime my order was phkd up they handled it n went above n beyond for me. I had an order delivered in half and one of the boxes ended up missing. they ended up resending the whole entire order!! but definitely next time that dmn survey pops up I WIIIIIIIIIIIIIIIIIILL BE filling it out lol

 

[BriarRose]

thanx erine!!! prime reason why I hate just blindly buyin shyt without swatching and whyyyyy I like to get my mac from nordies

I'm the same way. Unless it is an online or MSO release, or I can't physically get to a store, I never order online. I just don't enjoy doing it. I like to swatch in person and I do NOT like charging anything if I can help it.

I think the only things I ordered online last year were the 2 or 3 things I got from the summer collection (I was on vacation and couldn't get to a store) and Punk Couture lipstick in December (family emergency and couldn't get to a store).

 

[MatteMacLips]

My EXACT thoughts. That's my only quarrel with MAC. The waiting rooms. If the survey ever happens to me I'll do as you said. Lol.

seeee the $30 coupon would've satisfied my needs lol. I actually never had a bad experience with customer service at mac (online) and anytime my order was phkd up they handled it n went above n beyond for me. I had an order delivered in half and one of the boxes ended up missing. they ended up resending the whole entire order!! but definitely next time that dmn survey pops up I WIIIIIIIIIIIIIIIIIILL BE  filling it out lol

 

[danisheree]

So.... Since I keep waking up every hour (not on purpose) I took the liberty to browse Nordies site to see what else I wanted to add to my cart. What are you ladies thoughts on their Prep and Prime face primer?