Guerlain Christmas 2015

elegant-one

Well-known member
and btw ups customer service is constantly getting worse . my last couple of calls to them ended in my screaming at them and hanging up the phone
i caught them not telling truth and would literally read of there "rules bla bla" and they would still be like NO NO NO NO
i am so shocked how shitty their service has gotten
Yeah, I've noticed that. The 800 UPS CS gal I got last night...I seriously could not understand ANYTHING she was saying & it was all the more irritating. I asked her if she had laryngitis.

Hey...I posted to you in the Chanel Holiday 2015 thread!
 

Vandekamp

Well-known member
Aww, thank hun! It appears to be resolved.
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That's great news.
 

GreenEyedAllie

Well-known member
Yeah, I've noticed that. The 800 UPS CS gal I got last night...I seriously could not understand ANYTHING she was saying & it was all the more irritating. I asked her if she had laryngitis.

Hey...I posted to you in the Chanel Holiday 2015 thread!
I had that happen with my Dior cosmopolite powder that went missing...I believe they are sourcing their main CS reps out of the country. I apologized and told one person point blank I couldn't understand them, and I was routed to someone obviously U.S.-side.
 

Vineetha

Well-known member
Nope, as of this morning, they cannot find it. Everyone just kept telling me that it would be delivered every day. I called the UPS 800 # last night & they are doing an investigation on it now which takes 8 days.
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Its crazy that not one person knew what was going on with it.

So I called Sephora cs today & got another really really great smart & pleasant gal. They are expediting another one to me & gave me $20 in my online account. My BU of it is supposed to arrive today from Nordies, so at least I'll still have one. I feel lucky that it was still available at Sephora & not sold out.
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Yay to the replacement one and BU from NOrdstrom!! I tried the powder today and i love love it! It doesnt get chalky at all no matter how heavy handed i went it and nor did it make my foundation look flat matte!! How i would have loved to buy few refills for it!! I would have surely gone for it if that was an option and I NEVER back up anything!!
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Monsy

Well-known member
Yeah, I've noticed that. The 800 UPS CS gal I got last night...I seriously could not understand ANYTHING she was saying & it was all the more irritating. I asked her if she had laryngitis. Hey...I posted to you in the Chanel Holiday 2015 thread!
I tried sending you pm
 

sue12345

Well-known member
I gave the liquid lipstick a try last night after I got home and I am soooo happy with it. Most pinks looks very jarring and out of place on me (I thought CT Sexy Sienna was going to be a nice subtle shade but it was a disaster haha). But the color of the LL is about as good a pink on me as I've ever seen and I love the formula too. I'm probably going to pick up the Rouge G as well. I think they're going to look amazing with the palette, but I haven't been home enough to try it out yet.

I never back things up but y'all are making me think I need a matching pair of balls . . .

ETA: I did it.
So glad you like it. Can you please post a swatch of the liquid lipstick?
 

elegant-one

Well-known member
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Yay to the replacement one and BU from NOrdstrom!! I tried the powder today and i love love it! It doesnt get chalky at all no matter how heavy handed i went it and nor did it make my foundation look flat matte!! How i would have loved to buy few refills for it!! I would have surely gone for it if that was an option and I NEVER back up anything!!
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Wow, that's really great to hear about the powder! I thought it was a bit odd that they did not offer refills for such a nice powder.
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I cannot wait to try it.
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GreenEyedAllie

Well-known member
Yes, but I was trying to look for a swatch that was sheered out a little like it would be on the lips.
Look of the pic of me wearing the rouge g in the gallery. It will look just like that except less glossy...the color pulls identically on me. Will still try to remember to swatch for you when I get home today. I'm MAC N1/NARS Terre-Neuve for reference.
 

elegant-one

Well-known member
I had that happen with my Dior cosmopolite powder that went missing...I believe they are sourcing their main CS reps out of the country. I apologized and told one person point blank I couldn't understand them, and I was routed to someone obviously U.S.-side.
ohboy.gif
I told her almost after every sentence that I needed to know what she was saying but I absolutely could not understand her.
 

Medgal07

Well-known member
I gave the liquid lipstick a try last night after I got home and I am soooo happy with it. Most pinks looks very jarring and out of place on me (I thought CT Sexy Sienna was going to be a nice subtle shade but it was a disaster haha). But the color of the LL is about as good a pink on me as I've ever seen and I love the formula too. I'm probably going to pick up the Rouge G as well. I think they're going to look amazing with the palette, but I haven't been home enough to try it out yet.

I never back things up but y'all are making me think I need a matching pair of balls . . .

ETA: I did it.
I wore the LL yesterday and I totally agree with you------such an amazing shade of pink. I did find the formula a
tad drying as @Psych1 did, but nothing that a little lip balm underneath can't solve. In fact, before I reapplied it
I put on my usual Chanel Rouge Coco Baume Hydrant and it wore much more comfortably.
 

Medgal07

Well-known member
Nope, as of this morning, they cannot find it. Everyone just kept telling me that it would be delivered every day. I called the UPS 800 # last night & they are doing an investigation on it now which takes 8 days.
ohboy.gif
Its crazy that not one person knew what was going on with it.

So I called Sephora cs today & got another really really great smart & pleasant gal. They are expediting another one to me & gave me $20 in my online account. My BU of it is supposed to arrive today from Nordies, so at least I'll still have one. I feel lucky that it was still available at Sephora & not sold out.
OMG---what a fiasco this has been Sis!!! Kudos to Sephora for such a great response!!!! I hope you get it today!!!!
 

Medgal07

Well-known member
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How hard is that going to be
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I would open them, dust them on my face, put the lid back on & into the box & put them back like I had no idea
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Of course you would-----and so would I
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My sibs and I did that with our Christmas gifts when we were young!!
 

Medgal07

Well-known member
when investigation is over and they can;t still find it yes they need to pay for it. full amount

i know this directly from my lovely ups driver. he specifically told me that once he didn't ask for signature for someone's package and that person complained because it was missing and he had to pay for the 4 car tires in it (out of his paycheck)
Wow! That's a pretty steep penalty. I guess that's an effort to make them more accountable.
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