[B]Macy's - Horror Story!!!![/B] And Question?????

circe221

Well-known member
I posted on the main Industry Discussion board a few weeks ago re: interview for Clinique job at Macy's.

Well...I got the job, and started working, and already quit.

First of all - the hours were WAY more than I wanted. I work a full time job as an elementary school teacher, and I was looking for 10-15 hours a week. I was scheduled for 20 hours the first week and 24 hours the 2nd week.

I mentioned to the manager that I could not possibly work those hours, she told me that those were the hours of the position, when I clearly stated in my interview I could only 10-15 hours max.

Second, there was too much pressure re: opening Macy's charge cards and pushing the 3 different in-store promotion programs going on. You basically had to try to get people to sign up for 4 things PLUS try and pre-sell the Clinique gift.

All of this is tracked and you are responsible for a certain "goal".

My 2nd day on the job some higher-up that I did not know came to the counter and basically lectured me that I hadn't opened any Macy's charges yet, and that I had to open 7 in my first 30 days of employment or I would be fired. The 3rd day on the job I was questioned by someone else as to how I was doing opening charges and signing people up for the promotions (Shop for a Cause and Give Back). When I stated I was brand new and was just trying to get my bearings with everything, I was told that was no excuse and that I should be getting at least 1 Macy's charge per shift, no excuses.

Sorry, don't need the aggravation.

I went home that 3rd night in tears, so frustrated and angry and upset. I knew this was not for me and that I couldn't stay at this job. I went in the next day with the intention to inform them I was resigning.

When I first attempted to quit, the counter manager, department manager, and store manager all tried to talk me into staying.

I tried firmly to tell them that this was just not the right position for me, and that I was sorry but I could not work there.

After 2 days of what I consider "bullying" by the aforementioned and various other Macy's employees to try to get me to stay, they finally accepted my decision. But I was made to feel as if I had done something wrong, and the one manager even tried to imply that I was breaching some sort of "contract" by not working 2 weeks before deciding to leave.

I had an anxiety attack due to the stress of the whole situation, and became so upset, I vomited.

Finally, I agreed to stay and work my assigned shifts this upcoming week because they said they would be more busy at the counter due to the Clinique free gift. But I kept re-iterating that next Saturday would be my last day there.

I am now afraid that when I report to work on Wednesday that I will get more bullying/pressuring not to quit.

Should I even go in this week, or just call and say I cannot work there anymore?

I really do like the counter manager, so she would be the ONLY reason I would be going in - to do her a favor and help out with gift.
 

BeautyizPain

Well-known member
Sounds like this is definitely not for you and not so good for your health according to what you stated..if i were you i just wont show up anymore..you cant let these people bully you i mean who do they think they are?!!seriously! i mean its as simple as that ..dont show up..i have done that before and i didnt feel guilty whatsoever..it was a part time job as well..sometimes you gotta do what you gotta do for yourself.you cant worry about what other people will think its your life...hope this helps!
 

gildedangel

Well-known member
I would still go in to help out the counter manager, but talk back to the bullies. Tell them that you are quitting and that is that. This job obviously isn't for you. If you are getting bullied by people, don't go back after Wednesday. I would give it a chance, but if the behaviour continues then don't go back.
 

justtobenaked

Active member
Sheesh...When I used to work for a department store...I loved it! This was a very long time ago (over 7 years) Anyhow the job I work has the same type of threats and pressure and it has almost caused me to completely move out of state....It really sucks that the "big dogs" reep the benefits of our "sales" and all we get is threats and stress. Good Luck...but I would run and fast...I have been at my job a very long time and it has only recently started to change for the bad..
 

prettysecrets

Well-known member
Screw them.

You don't owe them anything. They sound like awful hags...They are only

making you feel guilty because there going to be short a person.

They'll get over it tho. I say don't go back and put up w/ that crap.
 

circe221

Well-known member
I decided to go in and work my shifts this week out of respect for the counter manager, who has been absolutely wonderful to me.

I did tell her I would help this week with gift, and I feel bad just leaving her in the lurch. So...I plan on going in on Wednesday night as assigned and making it clear that Saturday will be my last day.

I anticipate more pressure from managers, but I plan on being firm, and if need be, leaving right then and there if it becomes too much.

Not sure how their resignation process works - if there is paperwork, etc.???
 

InspiredBlue

Well-known member
Make sure you don't burn your bridges with the employer completely - if there are procedures you have to do to quit, do them, etc. Don't just not turn up. Who knows, there might be opportunities you'd want to pursue in the future that are connected to the same company.
 

colorlvr

Active member
Does Macy's have an 800 number you can call with anonymous complaints/reports of the type of treatment you are receiving from these managers? It sounds like it borders on harassment. My dept store tries to call opening charges "part of our job" so that they can justify the harassment and pressure. BUT, we have a nifty lil' 800 number we can dial and report anything we wish, and it is completely anonymous.
smiles.gif
Good luck....
 

ShugAvery2001

Well-known member
Quote:
Originally Posted by InspiredBlue
Make sure you don't burn your bridges with the employer completely - if there are procedures you have to do to quit, do them, etc. Don't just not turn up. Who knows, there might be opportunities you'd want to pursue in the future that are connected to the same company.


I agree with you 100%. In this day and age, you really want to be mindful of leaving a stinky trail. You never know if you'd REALLY need a job at Macy's and alot of places have rules that if you're fired you can't work for them again. It's only a couple of days. Especially if you don't have kids, I'd bite the bullet and get it done.

Talk to your counter manager let her know the situation and give her a few weeks notice

always be professional
 

ms.marymac

Well-known member
I just have to say I HATE how stores harass their employees to open charge cards/pester people with promotions. It's getting to where I don't want to shop in certain stores because the employees are so pushy. I know it's not their fault, though. I've had dept store managers ask me if I ever open accounts or push such and such promotion. I just tell them I don't work for them and I have enough junk to worry about as it is. No means no! lol
 

gabi03

Well-known member
MACY's makeup counters are slave drivers, they don't care about the product or skill they want sales. I got hired at Dior last christmas and I quit before I started, they were crazy. I could just feel it wasn't going to be a fit no matter how badly I wanted the job. I feel your frustration and I'm so sorry it didn't work out for you.
 

tanechka28

Member
Do not feel bad about quitting. Help out your CM as much as you see neccessary then be gone, they will replace you in a heartbeat. Ive worked for macys twice and I know that its really not that hard to get someone else into that position, also each Macy's cosmetics dept should have "floaters" or people who work for whatever counter needs the help. Stand your ground and do not let them bully you.
 

girloflowers

Well-known member
I know exactly how you feel! I work for clinique at a similar department store, and at least three times a day it's "Have you opened any cards yet? Why not? You should have opened at least one. It's really not that hard."
I am here to F*** SELL MAKEUP, NOT SELL YOUR SHITTY CARD THAT RIPS PEOPLE OFF.

I'm going to apply at a god damn fast food chain, im so sick of this soulless retail bullshit. x.x
 

circe221

Well-known member
Update****

I received a phone call Monday evening by a woman who did not identify herself by name, just stated "This is Macy's Human Resources Department".

She stated that she was conducting a "routine exit interview" and began asking me a lot of questions. When I would answer the questions, she would pressure me for more information, at one point stating, "How could you possibly know that this position was not for you if you have worked there less than 2 weeks?"

At that point, I said, "With all due respect, I know myself well enough to know that I do not wish to continue with this position. I feel that I am being harrassed (yes, I used this word) and pressured into staying. I have already given my notice to my counter, department, and store managers and Saturday will be my last day. Unfortunately I am on my way out the door right now and can't continue this conversation.Thank you." and hung up.

I am going in tonight, tomorrow and Friday nights, and all day Saturday. I am ONLY doing this for the counter manager and to help out with the GWP volume.

Part of me wants to find out if there is a 1-800 number to report them for harrassment, but I understand what everyone is saying about not burning bridges.

I guess I'll just chalk this up as a lesson learned and learn from this experience that retail is definitely NOT for me!
 

circe221

Well-known member
I also wanted to say Thank You to everyone who took the time to respond. I was really so upset about this whole situation I was having anxiety attacks over it.

Reading your words of support and similar stories gave me the strength I needed to get through it!

Thanks again!
 

SmokeSignal16

Well-known member
Yep that's Macy's for ya. I have worked for them for 3 years next month and I am quitting as soon as I am done with our gift (I'm a fellow Clinique girl too!) It is ridiculous the way they are now, when I first started I actually liked working there. They weren't pushy but then when Macy's full blown took over Foley's thats when shit hit the fan. I mean I'm here for Clinique to sell their product not force people to donate $5 for a stupid coupon, or donate $25 for another coupon but only donate $10 of that $25 to a charity! OR make people go into debt with your crap ass credit card with a high interest rate! Sorry had to vent too...I would try and soldier out your last remaining days and do it the best you can. Like everyone else you may never know if/when you might be in a crunch for a job so hang in there! I'm at that point where I just don't care about them anymore, I'll take care of my line and then I am hopefully getting out of there!
 

Dr_Girlfriend

Well-known member
Quote:
Originally Posted by ms.marymac
I just have to say I HATE how stores harass their employees to open charge cards/pester people with promotions. It's getting to where I don't want to shop in certain stores because the employees are so pushy. I know it's not their fault, though. I've had dept store managers ask me if I ever open accounts or push such and such promotion. I just tell them I don't work for them and I have enough junk to worry about as it is. No means no! lol

That was the worst thing about working at Target. Yeah, we had a card that would link to your debit card/checking account. But then of course there's the credit card. I feel that I have a moral responsibility to NOT pester someone into getting a credit card. I don't want to be the person that causes someone to potentially end up with a lot of credit card debt just so they can save 10% off their first purchase. If they would ask me for it, no problem. But pestering is just not my thang!
 

InspiredBlue

Well-known member
I completely agree that trying to push these cards must be a pain, BUT I really don't think you should see yourself as responsible for any financial irresponsibility that may occur. If I was offered a card that gave me 10% off a big purchase, I'd get the card, use it that time and then let it sit on the shelf (if there is a possibility of good offers in the future) or just close the account. Bad decisions and maxed out credit cards are not the responsibility or fault of anyone other than the cardholder.
 

Dr_Girlfriend

Well-known member
Quote:
Originally Posted by InspiredBlue
I completely agree that trying to push these cards must be a pain, BUT I really don't think you should see yourself as responsible for any financial irresponsibility that may occur. If I was offered a card that gave me 10% off a big purchase, I'd get the card, use it that time and then let it sit on the shelf (if there is a possibility of good offers in the future) or just close the account. Bad decisions and maxed out credit cards are not the responsibility or fault of anyone other than the cardholder.

I suppose that I shouldn't feel that way and I do know that there's a such a thing as free will. To me it's almost like a waiter or waitress asking an alcoholic (unknowingly) if they want anything from the bar. Yes, it definitely isn't the fault of the server if they say yes and fall off the wagon.

Now that I think more about it, that's probably an absurd example and a tad bit dramatic. But I hate the fact that companies push their employees to get people to sign up. I was at Target to be a good pharmacist and help my customers make wise choices. Yes, medications and credit cards are completely different things, but if a medication was bad for a patient, I'd steer them in the better direction. Same thing for the credit account. I hope that made a little sense. I'm running late and spending way too much time on Specktra today!
 

RedRibbon

Well-known member
Wow, that's truly shittish behaviour. It kinda makes me understand why some SA's get a bit snappy, if you're not being treated like a decent human then you would take it out on the nearest person which is the customer.

Do Clinique not realise this? Also, your counter manager is confusing me. She's being nice to you yet you're still being harassed by the staff? Tell her about the staff and that this is the reason why you're leaving.
 
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