Originally Posted by GlamYOURUs
I went to a store today that used to sell them (they have all the NYX products) and I heard bad reviews about them. :\ The store discontinued it because customers were complaining how they dried out real quick and how it all gunked up on top creating a crust and the smell and look even changed colors! And then she said its now been recalled for that reason. So be careful! I know 3 dollars sounds great but it really isn't worth it. |
| Originally Posted by astronaut
That doesn't make sense to me. I've been using them for a some days and haven't had any problem with them. They are still for sale on the NYX site and when things are recalled they put notices on the official site at least. I just wrote NYX an email regarding this so hopefully I'll get a reply soon. |
| Hello. I have a question regarding the Candy Glitter Liners. I have a couple and really like them. I was raving about them on a makeup forum and someone wrote that they visited a store that used to carry them in which the owner of the store informed her that the NYX Glitter Liners are being recalled. Is this true? Thank You, |
| Dear Elizabeth; No this is not true, If you can please let me know what store informed you that and for what reason? If you should have any further questions you can e-mail us. Thanks. Mirna Ruvalcaba Assistant Manager NYX Los Angeles Inc. NYX Cosmetics: Simple Life, Simple Cosmetics |
| Here is what the poster wrote regarding her experience at the store: I went to a store today that used to sell them (they have all the NYX products) and I heard bad reviews about them. :\ The store discontinued it because customers were complaining how they dried out real quick and how it all gunked up on top creating a crust and the smell and look even changed colors! And then she said its now been recalled for that reason. |
| Are you sure its NYX products because this is one of our best sellers we haven’t received any complaints about this product. If you can please let me know which store has this poster posted in their location. Thanks. Mirna Ruvalcaba. |
| I'm sorry. I just reread the emails between you and I and I think you were confused thinking that there is an actual poster talking about an NYX recall. Let me try to explain the story more clearly: I was at an online makeup community and I wrote a topic talking about how great the NYX Candy Glitter Liners were. Another user responded to what I said saying that when she went to a store to go get some, the person who worked there said that they were no longer selling the NYX Candy Glitter Liners because customers were complaining about how they dried up, gunked, smelled, and changed colors. She also said that the lady told her that NYX was recalling the liners for that reason as well. I hope this clears things up. Elizabeth |
| Originally Posted by astronaut
Here's what I wrote them: And I got a reply back today: I then said: And her reply was: I then reread the emails and realized that she was confused with thinking that there was an actual physical poster talking about an NYX recall. I wrote back saying: GlamYOURUs, can you please confirm that the lady was referring to NYX and where the store location is? Thanks. |
