Re: Smokey Eyes. What to use to get this look?
You can take this picture in and ask a MAC artist how to replicate the look. I've done this a few times and they've always done a great job. You could even just schedule an eye demo (not sure if there is a minimum purchase?).
When I use Shale, I have to pack it on using the 239 brush (I usually use Painterly as a base).
It almost looks like she's using blue grey shades in the pic -- you could try colors like Scene, Print, and Typographic. Have fun experimenting