JustDivine
Well-known member
Ok so I emailed the customer services of the .co.uk site about why the online shadows are still listed as £10 while people are being charged £11 instore.
"Why are the shadows still listed as £10 on the website, yet stores have already started charging the ridiculous increased price of £11??? It is also highly unfair on people who cannot buy from the website who are forced to pay the increase which has not been universally implemented. Furthermore, as a MAC Pro Preferred card holder, the option to buy from the website and still have my discount isn't open to me.
Why the inconsistency? You should either change the site to reflect current pricing or enable people who have bought at stores to have a refund on the excess they have paid. It really is not fair at all"
Ok so very angry sounding but its a bit annoying!!!
She replied:
"
Dear JustDivine,
Thank you for taking the time to contact MAC cosmetics online.
May I advise you that there has not been a price increase on our eye shadows, Please inform me of which stores have been charging the increased price?.
Mac Pro is not available online as it is a pro membership, However please contact mac mail order on: 0870 034 2676 and one of our advisors will be happy to take your MAC Pro order over the phone and provide you with your entitled discount.
I look forward to hearing you response.
Kind regards,
Monique Stobart
M.A.C Cosmetics Online Customer Services
0870 0342999"
I know that MAC Pro isn't available online, what I meant was that I have to pay the increased price of products because I don't have the option of getting them online. ANYWAY.
Who has paid £11 for shadows???....I'm gonna get a list and send it to her.
"Why are the shadows still listed as £10 on the website, yet stores have already started charging the ridiculous increased price of £11??? It is also highly unfair on people who cannot buy from the website who are forced to pay the increase which has not been universally implemented. Furthermore, as a MAC Pro Preferred card holder, the option to buy from the website and still have my discount isn't open to me.
Why the inconsistency? You should either change the site to reflect current pricing or enable people who have bought at stores to have a refund on the excess they have paid. It really is not fair at all"
Ok so very angry sounding but its a bit annoying!!!
She replied:
"
Dear JustDivine,
Thank you for taking the time to contact MAC cosmetics online.
May I advise you that there has not been a price increase on our eye shadows, Please inform me of which stores have been charging the increased price?.
Mac Pro is not available online as it is a pro membership, However please contact mac mail order on: 0870 034 2676 and one of our advisors will be happy to take your MAC Pro order over the phone and provide you with your entitled discount.
I look forward to hearing you response.
Kind regards,
Monique Stobart
M.A.C Cosmetics Online Customer Services
0870 0342999"
I know that MAC Pro isn't available online, what I meant was that I have to pay the increased price of products because I don't have the option of getting them online. ANYWAY.
Who has paid £11 for shadows???....I'm gonna get a list and send it to her.