What if a MAC SA sold you the wrong shade foundation? =(
- Thread starter joseybird
- Start date
liquidsirenhoney
Well-known member
try taking it back if too much isn't gone they might exchange it for...if you have a nordstroms close by they deinitely will, nordstroms will return anything from my experience.
~LadyLocks~
Well-known member
Hmm...this happened to me once but they gave me the wrong e/s instead (Woodwinked). My dumbass didn't notice until months later when my cousin and I were checking out eachothers mu. I saw her woodwinked and thought to myself...mine looks different 
. I pulled out mine, checked the back of the pan and what do you know...it said Honey Lust
. I had to go and get me the REAL Woodwinked a few days later.
. I pulled out mine, checked the back of the pan and what do you know...it said Honey Lust
VeronikaJ
Well-known member
Quote:
They'll exchange it for you no matter what. You definitely should have brought it back right away but since you can't go back in time, I would just politely explain to them what happend and just ask for an even exchange for your correct color. MAC wants you to be happy with your purchase and they will gladly exchange it for you. Just be sure to be polite and understand if they are busy assisting other customers who were ahead of you
Originally Posted by joseybird
I suspect that the MAC SA at my local store accidently sold me warm-toned foundation instead of cool-toned....it's been a few weeks, but I *just* realized that my face looks more yellowish than my neck. If I bring back my foundation, will they exchange it for a more exact match? |
They'll exchange it for you no matter what. You definitely should have brought it back right away but since you can't go back in time, I would just politely explain to them what happend and just ask for an even exchange for your correct color. MAC wants you to be happy with your purchase and they will gladly exchange it for you. Just be sure to be polite and understand if they are busy assisting other customers who were ahead of you
Kim.
Well-known member
The MUA sold me the wrong foundation twice, the colour is so off I don't even know how she put it on me and didn't realize. It's been a white (couple months) since I bought the last one and I had already returned the first one for the second one and she was really annoyed so I didn't want to go back and change it.
Beauty Mark
Well-known member
You definitely should return it. MAC's policy is that you can return it within a certain amount of time as long as you have the receipt.
bAbY_cHiCkEn01
Well-known member
I always wondered about this... when I bought mine she took one look at me and went stright for the drawer and pulled out an NW20... kinda shocked me at the time but I guess thats what she does for a living...
loveinexcess
Active member
Quote:
That happened to me! My MA was right though.
| Originally Posted by bAbY_cHiCkEn01
I always wondered about this... when I bought mine she took one look at me and went stright for the drawer and pulled out an NW20... kinda shocked me at the time but I guess thats what she does for a living... |
That happened to me! My MA was right though.
MACGoddess
Well-known member
Quote:
Sometimes I have noticed that people have put e/s in the wrong places in my store... If I hadn't looked at the names to make sure I grabbed the right one I would have sold someone the wrong one, so it may have been a case of the wrong e/s being in the wrong place.
| Originally Posted by ~LadyLocks~
Hmm...this happened to me once but they gave me the wrong e/s instead (Woodwinked). My dumbass didn't notice until months later when my cousin and I were checking out eachothers mu. I saw her woodwinked and thought to myself...mine looks different . I pulled out mine, checked the back of the pan and what do you know...it said Honey Lust
|
Sometimes I have noticed that people have put e/s in the wrong places in my store... If I hadn't looked at the names to make sure I grabbed the right one I would have sold someone the wrong one, so it may have been a case of the wrong e/s being in the wrong place.
MACGoddess
Well-known member
Quote:
NEVER be afraid to exchange something if it doesn't look right! No matter what the MA says/does. Sometimes the lighting is off (most especially at MAC Counters vs MAC Stores) so what looks right in the store might not look as close at home.
Always take a look at the color stripe after they do it to make sure yourself, or if you are in doubt ask them to put it in a larger section so you can see better if it matches or not.
| Originally Posted by Kim.
The MUA sold me the wrong foundation twice, the colour is so off I don't even know how she put it on me and didn't realize. It's been a white (couple months) since I bought the last one and I had already returned the first one for the second one and she was really annoyed so I didn't want to go back and change it. |
NEVER be afraid to exchange something if it doesn't look right! No matter what the MA says/does. Sometimes the lighting is off (most especially at MAC Counters vs MAC Stores) so what looks right in the store might not look as close at home.
Always take a look at the color stripe after they do it to make sure yourself, or if you are in doubt ask them to put it in a larger section so you can see better if it matches or not.
MACGoddess
Well-known member
Quote:
Oh hell no... I would never presume to be so perfect at color matching to simply look at someone and not even test them but sell them something.
Granted I can look at someone and immediately know within a shade or two what their color is 98% of the time. But I will always color match just to be sure and make sure they take a look at it too. And if they don't object I'll put it all over their face to make sure it looks right to me and that they like it as well...
| Originally Posted by bAbY_cHiCkEn01
I always wondered about this... when I bought mine she took one look at me and went stright for the drawer and pulled out an NW20... kinda shocked me at the time but I guess thats what she does for a living... |
Oh hell no... I would never presume to be so perfect at color matching to simply look at someone and not even test them but sell them something.
Granted I can look at someone and immediately know within a shade or two what their color is 98% of the time. But I will always color match just to be sure and make sure they take a look at it too. And if they don't object I'll put it all over their face to make sure it looks right to me and that they like it as well...
d_flawless
Well-known member
Quote:
wow. that's a whole lot of BS. i bet her manager would of begged to differ...
| Originally Posted by Lalli
^^one MA had the cheek to say to me i cnt return it after like 20 mins of buying it unopened and unused when i checked that she had sold me the wrong shade. needless to say i complained about her |
wow. that's a whole lot of BS. i bet her manager would of begged to differ...
bellaetoile
Well-known member
when i was getting studio fix fluid in nc42, they gave me select spf 15 (i think that's what the other glass bottle one is called.) THREE times. twice i got all the way home and had to go back, the third time i caught it in the store, and they realized they had accidently put the wrong foundation in the wrong box. it was their mistake, they (rightfully) fixed it. unfortunately, mistakes do happen, especially when you have so many similar looking products. hopefully, they'll be sweet about the exchange for you. more times than not, mac MAs have been wonderful to me.
bAbY_cHiCkEn01
Well-known member
Quote:
Well she did actually get it right... Which I thought was kinda amazing haha... I am in awe of MAC artists tho... mmmmmm
| Originally Posted by MACGoddess
Oh hell no... I would never presume to be so perfect at color matching to simply look at someone and not even test them but sell them something. Granted I can look at someone and immediately know within a shade or two what their color is 98% of the time. But I will always color match just to be sure and make sure they take a look at it too. And if they don't object I'll put it all over their face to make sure it looks right to me and that they like it as well... |
Well she did actually get it right... Which I thought was kinda amazing haha... I am in awe of MAC artists tho... mmmmmm
iheartjuppy
Well-known member
I wonder if NW20 is just the most common shade (or their most popular shade), because I've been told "Oh you're NW20" from across the room before. (Granted, they've been right, but still!)
Just out of curiosity I wonder if that's their best-seller so they just figure anyone even slightly pale-ish is just NW20 automatically.
Just out of curiosity I wonder if that's their best-seller so they just figure anyone even slightly pale-ish is just NW20 automatically.
MACGoddess
Well-known member
Quote:
NW20 is a popular shade, most pink toned people are around about 2-3 shades in the majority. But since we see soooo many people all the time and color match them, after a while it is super easy to look at someone and know what shade they need.
| Originally Posted by iheartjuppy
I wonder if NW20 is just the most common shade (or their most popular shade), because I've been told "Oh you're NW20" from across the room before. (Granted, they've been right, but still!) Just out of curiosity I wonder if that's their best-seller so they just figure anyone even slightly pale-ish is just NW20 automatically. |
NW20 is a popular shade, most pink toned people are around about 2-3 shades in the majority. But since we see soooo many people all the time and color match them, after a while it is super easy to look at someone and know what shade they need.
hannahjohnson
Active member
Quote:
HAHA OMG! that SAME thing happened to me! and I'm really an NC15! gah!
| Originally Posted by bAbY_cHiCkEn01
I always wondered about this... when I bought mine she took one look at me and went stright for the drawer and pulled out an NW20... kinda shocked me at the time but I guess thats what she does for a living... |
HAHA OMG! that SAME thing happened to me! and I'm really an NC15! gah!
tarteheart
Well-known member
I wrote to MAC once about a foundation being completely the wrong shade for me (an NC that was so, so, so orange on my skin), and they sent me prepaid postage so that I could return anything I wanted back to them for a refund.
