I wonder if Chanel's CS is outsourced and that they truly have no idea about the product. oh well, the brand is really missing out on the CS aspect of running a business.
Since Chanel.com is an everlasting disaster for me to log-in ( forgotten password- though saved, etc). I went to the store to purchase Boy.
Boy oh Boy- I like it! I was going to properly dismiss it but I swatched it and mid-way into "meh-ing" it off, the color spoke and stuck to me. On my tone its a rosey-plum with a hint of shimmer and lasted through my morning oatmeal and onto my lunch- so roughly 4 hours.
I wouldn't get too worked up over it, I think it would be a good spring purchase that I would incorporate into everyday but I don't regret rushing to buy.
Pics are posted in the swatch area if you are interested.
I've been on and off here because at home, the new specktra doesn't work as fast on my MAC

The scrolling option leads to the twirly beachball.