MAC x Proenza Schouler (April 24, 2014)
- Thread starter LastContrast
- Start date
Starlight77
Well-known member
i ordered OC and SB separate.Does MAC box the products in their warehouse (or storage area or wherever they keep the make up prior to shipping)? In other words where do you think the mistakes with the blushes happened- before or after the blushes arrived at the Mac warehouse?
when a friend of mine called, they told her it was the large box that was mislabeled. so 100 (or whatever is in a box) OC were in a larger box labeled SB and reversed. the actual box the blush comes in are all labeled correctly.
Quote: Originally Posted by sarabeautime
Now just to understand it better,
Are all the people who ordered OC got SB?
What about the people who ordered SB? Did they get OC instead?
I mean are there any counter examples? Did someone (who didn't order both of the blushes) got the right one?
my invoice to SB came with the OC Blush, and OC invoice with SB Blush, i know for sure because by the tracking number matching the order number as i left the receipts in the boxes. it's ok for those that ordered both, they received both even though they were switched. the only orders that were technically correct were those that ordered both in the same box.
allthingsglam
Well-known member
Wow t went hard on sb blush its not that bad I only applied mines lightly but I could have apply more if I wanted to I liked it way better then some mac blushes I got that I had to stab rub take the top layer off and still didnt see any color flaming chic I'm talking about u lol
Monica
Well-known member
They replied to our tweet about the issue with a standard, "We're here to help!" template. I ordered my ocean city from Nordstrom when it was backordered to 5/2 but mine shipped today! Woohooo! I hope Nordstrom didn't have the same screw up that MAC did!
vaisforluvrs
Well-known member
Have you had items arrive damaged? I've never had a problem (knocks on wood).
Baje
Well-known member
nope
beautycool
Well-known member
Not me either x 
Baje
Well-known member
My makeup from them always comes in boxes. Only time I've received something in a bubble envelope is if it came from a actual store if it was out of stock at their packaging center.
Monica
Well-known member
People seem to be getting different answers on what MAC is going to do. One girl posted this in a facebook group, I'm not sure if shes a member of Specktra but her name is Ashleigh.
Quote: So I called MAC this morning to find out what the status is on my missing blushes. Yesterday when I called about the mix up the woman said my 'right' blushes would be shipped overnight to me and I would get it today. Needless to say, my blushes haven't come AND NOW the manager is saying no ones correct orders were re shipped, everything Proenza is halted. They are waiting on corporate to find out what they want to do and we should get a call in 24-48hrs! SMH! This is RIDICULOUS!! Apparently there was 300-500 customers affected.
Then someone else posted:
Quote: I just called and they refunded me and are sending out the correct stuff!! She also said most stores won't be getting any of the collection because they need to fix all these orders first lol but my refund is pending now and I just got confirmation that a new order (that I didn't have to pay for) has been shipped out with all the correct items! Hopefully I get it tomorrow!
So I'm curious why everyone is getting conflicting answers?
Quote: So I called MAC this morning to find out what the status is on my missing blushes. Yesterday when I called about the mix up the woman said my 'right' blushes would be shipped overnight to me and I would get it today. Needless to say, my blushes haven't come AND NOW the manager is saying no ones correct orders were re shipped, everything Proenza is halted. They are waiting on corporate to find out what they want to do and we should get a call in 24-48hrs! SMH! This is RIDICULOUS!! Apparently there was 300-500 customers affected.
Then someone else posted:
Quote: I just called and they refunded me and are sending out the correct stuff!! She also said most stores won't be getting any of the collection because they need to fix all these orders first lol but my refund is pending now and I just got confirmation that a new order (that I didn't have to pay for) has been shipped out with all the correct items! Hopefully I get it tomorrow!
So I'm curious why everyone is getting conflicting answers?
QueenofSpades81
Well-known member
My Mighty Aphrodite blush from the Wonder Woman collection was completely shattered.
Faith05Hope07
Well-known member
I received the wrong blush also and just spoke to mac rep who said i probably won't get a response till early or mid next week.Hundreds of customers were effected. He didn't sound hopeful that we would get replacement blushes.More like everyone will get a refund
vaisforluvrs
Well-known member
Faith05Hope07
Well-known member
Baje
Well-known member
I would have hit the roof if that was my package
OMG!
vaisforluvrs
Well-known member
Sorry we messed up your order. Here are some dead bugs to make up for it
Baje
Well-known member
LOLSorry we messed up your order. Here are some dead bugs to make up for it
