mel33t
Well-known member
This happened to me the other day! I ordered the Fresh Lip Treatment trio (or whatever) and that was all I ordered besides my 3 samples. I got my box and only my samples were in there! my product from Fresh was on the packing slip but not in the box. I called the rouge hotline, and explained the situation. The lady I spoke to was super sweet and didn't ask for any proof. She verified some of my info and put in an order for it to ship out. I asked nicely if I could have it bumped up to flash 1-day delivery (free of charge) and she said she could do that for me. She was wonderful about it!
I'm so sorry that happened to you! I'd call them first thing tomorrow. I think they might be closed now.
Quote: Originally Posted by Mayanas
I hope you can get it.
Thanks guys!
I checked their website and they're open until 9 PM PST so I was able to contact them. The woman was very nice about it and is reshipping my palette!!