well i just got off the phone with someone after a 20 minute wait. I asked if she or anyone else knew when it was released and the quantities for each. She said she didnt know. I asked if a supervisor would know and she said they didnt know either. I finally asked "does anyone know anything about this" and she told me they werent given any information about specific release times and the quantities that were released. Finally I said "this is information i would like to know as a customer and would appreciate you putting me in touch with someone that could help me get answers" and she said (again this was a very circular conversation) she didnt know who could answer my questions. I said "well who puts this promotion together" and she said "our marketing team" so i sarcastically said "ah ha, so you do know something. can you put me in touch with a specific person in that department?" and she flat out said no. so i told her there are many upset customers that waited up all night for this and no information was provided and they were unwilling to share information. could she perhaps help me in addressing my concern to get more information and she finally said to email
[email protected] which as you all know, will be nothing more than a series of canned replies by CSRs making $10/hour with little to no interest in helping us get answers. At that point I gave up as I had the urge to do multiple face palms after she answered each of my questions with "I dont know" I plan to personally write to their corporate office and address a letter to their marketing department. I wonder if there's a way for many of us to address our complaints in one letter (kind of like the white house petitions can get signatures from many people for a specific cause) because this was poorly organized and the customer service was lacking to the point of frustration. Im more upset by the fact that they refuse to share information about the release time and the quantities they released as opposed to it selling out if that makes any sense. I like transparency and this entire promotion was one big vague mess.
Employees snitching on themselves on social media. I love that so much. Idiots.
