pinktraits
Well-known member
Ugh, dealing with this location has been hell.
I went to the MAC store in the Southcenter Mall (Tukwilla, WA) as it's the nearest MAC store tome right now (I miss CA.
) . I was in there to buy a few things and the SA mentioned they were taking pre-orders for the Red She Said line so I got all giddy and pre-ordered Date Night and Inter-view. This is obviously where I went all wrong.
I asked the price for DN and was told 16.50, that didn't sound right to me so I asked her to verify, she went to the back and soon came back out nodding, saying it was indeed the price. Wrote that price down and made up a recipt of my order.
I was also informed the cost wouldn't come off my card until the 23rd, which worked for me as that gave me enough time to earn up some side money and put it in my account.
On the 21st I check my balance and it says overdrawn. Fantastic. I go through my history with the worry that MAC had indeed had the cost go through early, and, what doyaknow, they did. So I call in and all they say is "Oh, sorry, she's new", that's it. So I have to borrow money and go deal with a very annoyed bank (my account is flagged for overdraws because of identity theft a couple years back, still affecting me to this day, awesome), pay a ridiculous overdraft fee and hope they decide not to close my account.
When I go in today to pick up my things I find I was indeed quoted the wrong price and even though 16.50 is what's written on the paper I was still charged 17.50 with no apology. Again, the excuse given "She only works 10 hours so she doesn't know about anything".... what?? Weither you work 1 hour or 100 hours you should and /need/ to know what your selling and the cost of it. There is no excuse for this.
Now, I would have gone to the manager with this as I'm not rich, having to continue to shell out extra money for other's mistakes isn't something I can afford to do, but it turns out I WAS talking to a manager. Yep, a manager thinks an employee who works 10 hours is totally alowed to make such big mistakes.
So, I've emailed CS through the MAC website as that was the only place I could find to email reguarding this (they thankfully have an option to contact someone reguarding a counter/store). Now I don't want the girl fired, just better trained, maybe put on probation, because who knows how many others this happened to and we're all out the possible overdraft fee, plus it's a big headache. Just, yeah, my annoying little story for ya'll. I don't think I'll be going to that store again, this has all be one big clusterf*!@ that I'd like to avoid.
I went to the MAC store in the Southcenter Mall (Tukwilla, WA) as it's the nearest MAC store tome right now (I miss CA.
I asked the price for DN and was told 16.50, that didn't sound right to me so I asked her to verify, she went to the back and soon came back out nodding, saying it was indeed the price. Wrote that price down and made up a recipt of my order.
I was also informed the cost wouldn't come off my card until the 23rd, which worked for me as that gave me enough time to earn up some side money and put it in my account.
On the 21st I check my balance and it says overdrawn. Fantastic. I go through my history with the worry that MAC had indeed had the cost go through early, and, what doyaknow, they did. So I call in and all they say is "Oh, sorry, she's new", that's it. So I have to borrow money and go deal with a very annoyed bank (my account is flagged for overdraws because of identity theft a couple years back, still affecting me to this day, awesome), pay a ridiculous overdraft fee and hope they decide not to close my account.
When I go in today to pick up my things I find I was indeed quoted the wrong price and even though 16.50 is what's written on the paper I was still charged 17.50 with no apology. Again, the excuse given "She only works 10 hours so she doesn't know about anything".... what?? Weither you work 1 hour or 100 hours you should and /need/ to know what your selling and the cost of it. There is no excuse for this.
Now, I would have gone to the manager with this as I'm not rich, having to continue to shell out extra money for other's mistakes isn't something I can afford to do, but it turns out I WAS talking to a manager. Yep, a manager thinks an employee who works 10 hours is totally alowed to make such big mistakes.
So, I've emailed CS through the MAC website as that was the only place I could find to email reguarding this (they thankfully have an option to contact someone reguarding a counter/store). Now I don't want the girl fired, just better trained, maybe put on probation, because who knows how many others this happened to and we're all out the possible overdraft fee, plus it's a big headache. Just, yeah, my annoying little story for ya'll. I don't think I'll be going to that store again, this has all be one big clusterf*!@ that I'd like to avoid.
