pinktraits
Well-known member
I've had to finally send them notice that I'm going to have to stop ordering online as I have to call on nearly ever order because it's missing one or two items, which is ridiculous. They have the people who /supposedly/ check the order and yet very rarely are they ever right.
I know they probably won't mind losing one online buyer but they should know that forgetting to give you the items you paid good money for, especially in today's economy, is not acceptable.
Here's the message I sent in:
Hi. I've placed numerous orders through MAC Online and only two have ever come to me without missing items. I just got another package and it was again missing items. This will be the last time I order through your company as I just don't want your company starting to think I'm lying as I have to call on a missing items 9 times out of 10. I'm not sure what you, as a company, could do to remedy this for others, perhaps better check people as I notice all my recipts come with initials or check marks so they should notice when something is missing.
I actually do worry they'll start thinking I'm trying to get extra product or something because I have to call in for a missing item so many times.
Anyone else having issues with MAC onlines slow processing, missing/wrong items, rude customer service?
(oh yes, I actually got my first rude customer service today, the CS lines haven't been working and although I called the right number, pressed the right button I still some how got linked to the wrong person, no harm, they transfer me.. to the wrong person, she gets pissy and tells me I need to call "such" number and press "such" button, after letting her know that "sorry, I had done that", she then goes onto explain that their phone line is messing up, I get put on silent hold the kind of hold you think you may have been hung up on, when finally another pissed off sounding woman gets on the line to tell me that I should have called them to begin with if I was having problems with my order. Mmhmm, right. So she continues on "Ugh, do you.. have your.. oorrderr numberr?!" I swear, that is exactly how she sounded, I told her what it was, she verified my name and as soon as I said yes she basically cut me off in the middle of my very short sentence "So what's missing?!", I let her know, "Well, isn't there initials on it?!", yes, there's a messy scratched 'W', "Fine, it'll be shipped out second day!", I say thank you and there's a silence and finally she says, in a slightly quiet voice "Uh.. you're welcome... thank you". Oookay. Although not a TERRIBLE CS I was just amazed by any rudeness because they're usually so nice, somtimes a little bored sounding but I don't blame them for that.
)
I know they probably won't mind losing one online buyer but they should know that forgetting to give you the items you paid good money for, especially in today's economy, is not acceptable.
Here's the message I sent in:
Hi. I've placed numerous orders through MAC Online and only two have ever come to me without missing items. I just got another package and it was again missing items. This will be the last time I order through your company as I just don't want your company starting to think I'm lying as I have to call on a missing items 9 times out of 10. I'm not sure what you, as a company, could do to remedy this for others, perhaps better check people as I notice all my recipts come with initials or check marks so they should notice when something is missing.
I actually do worry they'll start thinking I'm trying to get extra product or something because I have to call in for a missing item so many times.
Anyone else having issues with MAC onlines slow processing, missing/wrong items, rude customer service?
(oh yes, I actually got my first rude customer service today, the CS lines haven't been working and although I called the right number, pressed the right button I still some how got linked to the wrong person, no harm, they transfer me.. to the wrong person, she gets pissy and tells me I need to call "such" number and press "such" button, after letting her know that "sorry, I had done that", she then goes onto explain that their phone line is messing up, I get put on silent hold the kind of hold you think you may have been hung up on, when finally another pissed off sounding woman gets on the line to tell me that I should have called them to begin with if I was having problems with my order. Mmhmm, right. So she continues on "Ugh, do you.. have your.. oorrderr numberr?!" I swear, that is exactly how she sounded, I told her what it was, she verified my name and as soon as I said yes she basically cut me off in the middle of my very short sentence "So what's missing?!", I let her know, "Well, isn't there initials on it?!", yes, there's a messy scratched 'W', "Fine, it'll be shipped out second day!", I say thank you and there's a silence and finally she says, in a slightly quiet voice "Uh.. you're welcome... thank you". Oookay. Although not a TERRIBLE CS I was just amazed by any rudeness because they're usually so nice, somtimes a little bored sounding but I don't blame them for that.
) but I actually feel bad having to call them telling them I'm missing something, as though it's my fault. >_<
