Exceptional MAs

[belldandy13]

I wanted to mention a MA who went out of her way to help me even though she was SUPER BUSY. Her name is Helen, she's of asian decent and she works at the Metrotown Mall MAC store in Burnaby, BC. I wanted to know what Girlie would look like on me and she recommended using by Jupiter and Lovestone with it. She even applied it for me so I could see how it looked like!

I also asked her about her makeup cuz it looked so pretty and she actually taught me how to do it. She also gave me her card and wrote down some prices for MU lessons if I wanted it. All the while she was going back & forth helping other people. She was just so great I had to recommend her!

I usually get snubbed by MAs because I look young and I guess they don't think I'll spend a lot of money or something because even though I stare them right in the eyes holding 3 e/s in my hand, they'll quickly look away and help the next person who walks in!

Do you have any honorable mentions when it comes to great MAs?

 

[MACa6325xi]

I can't remember names, but I just want to thank Katrina at the MAC counter in Nordstrom at Columbia Mall in Columbia, MD. Then I want to thank all the MA's at the MAC Store in Columbia Mall because they are always so nice and helpful. I will give an honorable mention to the MAC Counter at Nordtrom in the Annapolis Mall in Annapolis, MD. Last but not least, I want to thank the MA at the MAC Store in the King of Prussia Mall in Pennsylvania. I'm sorry I can't remember her name, but she was fantastic. God bless all of the hardworking MAC MA's around the US and world.

 

[coachkitten]

Ever since I have been into MAC I had had one MA that has gone out of her way to help me, call me when new collections come out, and even saved postcards for me.

Her name is Linda and she used to work at Bel-Square in Bellevue, WA and then she transfered to the freestanding MAC store in U-Village.

On Friday I went to the freestanding store in Seattle to get my flashtronic stuff and found out that she is no longer working at MAC! It made me so sad!

Another MA there told me that she had got another job. She was my favorite! Such a sad, sad day!

 

[enviable]

belldandy: is that the mac in the bay or the freestanding one?

 

[gabi1129]

most of MA's that help me are not rude nor super helpful.

but i try to go to MAC when one of my fave MA's is there, Sammie. lol, my fave MA, ill myspace her, asking when she works. I love her to death, when i started buying/wearing makeup, she made me feel so comfortable going to there. and she is so helpful in what looks good on me and what is a must buy and what is a waste of money.

ive only been ignored a few times at MAC. its been at counters/stores i dont frequent. idk why they ignore me but whatever, ill go spend the money at coach!

 

[Beauty Mark]

I write the company if I come across someone/a store who does very well. Companies have always been very happy to hear positive feedback, and I imagine the MAs have been, too

 

[xsnowwhite]

I went to MAC one time and my mom made an appt for me to get a makeover and the guy who did my makeup was really good and he showed me how to do it and even made me a little face chart with the colors he used and showed me how to do it!

Other than that, the MAC store near me tends to be sort of snobby. Idk maybe its the fact that I'm younger, but they sort of ignore me and will go straight to someone else like the topic starter said. I dont usually go to MAC because of it :/

 

[belldandy13]

Quote:

Originally Posted by enviable belldandy: is that the mac in the bay or the freestanding one?

it's the freestanding one!

 

[clwkerric]

Usually they're great... occasionally I'll get someone who's a bit*h!!

 

[jennzy]

most that i get are super sweet!
but i do admit if u need help u need to go and ask...
i had this one guy from mac store on bloor said thank you for being beautiful in korean and i thought it was sweet. i love when ppl try to say something to me in korean. it makes me feel good that i'm korean

 

[AppleDiva]

I love my Somerset Collection MAs. They are all grrreat!!!

 

[jenii]

There was one MA who was my favorite. Sabrina. She worked at the Nordstrom MAC counter in Westside Pavilion (which is in L.A.). Not only did she do more tasteful makeup than the other people there, but she was very kind and helpful.

I don't think she works there anymore, because I haven't seen her. I miss her. I actually don't shop that counter anymore because she isn't there when I go. I'll B2M things occasionally, but if I wanna buy something, I do it online.

 

[MACForME]

Location: MAC - Short Hills Mall, Short Hills NJ
MA- Vicki
Reason: I love her, she always smiles, never treats me like i'm stupid. I get personalized attention and she NEVER tries to force me into something thats not right or I dont want.. She's always personable, kind and answers questions. If she's not sure, she'll tell you she's not, and go find out! Whats not to LOVE about her!

 

[*Stargazer*]

Quote:

Originally Posted by Beauty Mark I write the company if I come across someone/a store who does very well. Companies have always been very happy to hear positive feedback, and I imagine the MAs have been, too

This is one of the best things you can do when it comes to being a customer. I'm a big fan of writing complimentary letters as well as complaints. You can't fix what you don't know is broken, but you also can't reward what you don't know is exceptional.

I've had generally very good experiences with MAs. I spend a lot of money in MAC, so if I feel I am not being treated well, I simply ask to see a manager and tell them I'd prefer to be helped by someone else.

 

[sitasati]

I sometimes feel like they push products. But most of the time they are okay.

 

[Macnarsandlove]

I have had some great service with friendly ma that have extensive product knowledge and listen to what u r looking for, BUT I have also had some real b*tches that act nasty. The nicer ones I usually bulid a great repore with are the ones I go back to. The other ones that act like they can't be so bothered are the snotty and need to know it's just retail. I don't care how much u make ur not going to go outside to your bmw 750 and drive off. Some ppl just need a reality check in general

 

[Bianca]

Last time I went to MAC, there was no one there and there were 2 ma's talking together and I was standing there with a lipstick and they ignored me. When I asked: CAN YOU HELP ME? He walked with me to let me pay for the lipstick, but they kept on talking even while I was paying for it. He didn't even look me in the eye, but kept looking at his colleague. He said a quick goodbye when I left and then ran right back to his collague. And it was not something important they were talking about, they were gossiping about a colleague. How rude!!!!!!!!!!!!!

 

[lara]

Quote:

Originally Posted by belldandy13 Do you have any honorable mentions when it comes to great MAs?

This is a thread about exceptional MAC MAs - there are a hundred other threads to bitch about MAC MAs, so please keep the whining out of this particular thread and express a positive attitude for once.

 

[Beauty Mark]

Last weekend I went to MAC to get a single MSF. Going on weekends in the afternoon is dumb, because it's crowded. However, the MA took time to help me select and didn't pressure me to buy anything more than that one MSF. Three cheers to him!

Sephora's staff has always taken the time to greet me and offer help, no matter how busy they are.

 

[kuuipo1207]

Quote:

Originally Posted by gabi1129 most of MA's that help me are not rude nor super helpful. ive only been ignored a few times at MAC. its been at counters/stores i dont frequent. idk why they ignore me but whatever, ill go spend the money at coach!

AMEN!! I love Coach!! lol


Quote:

Originally Posted by sitasati I sometimes feel like they push products. But most of the time they are okay.

I've noticed that they seem to push products when I go to a MAC counter rather than to a freestanding store.
I've had good and bad experiences with MAC MA's but mostly good. 7 months ago I lived in Clarksville, TN and my friend and I would take trips to Nashville (which really isn't that far) to go to the freestanding MAC store at Green Hills Mall. I LOVE them there!! They are absolutely amazing. One girl began to recognize me because of my way of going shopping there. Before I leave the house I make a list of everything that I want to look at and swatch. Everytime I've walked in there, I've always been greeted and asked if I needed any help. I tell them that I'm just looking and they'll see the list in my hands. They'll let me look through my list while working with other customers (which I don't mind at all cause I can take a long time doing swatches), but during the time I'm there they still always make eye contact with me and check in on me occasionally to see if I need any help or just to spark up a small conversation. They are by far, my favorite MAC store.
When my husband and I moved to Fort Bragg, NC (where I am now), I had to come to the shock that there are no freestanding stores in NC (appalling I know!!). There is however, a MAC counter at the Belk store which is only about 5 miles away from where I live (a lot closer than 50-60 from clarksville to nashville). One of the girls at the counter was very sweet and very helpful but the other one was a complete dits at times. However, since I've frequented the counter, she's started to recognize me and I think she's realized that I know more about MAC makeup than she thought I knew, and I've actually began enjoying going to the counter there. Granted they don't have stuff like the pallettes or the pan eyeshadows, but it's not like I don't visit Clarksville very often or anything. Anyhoo, the biggest difference I've noticed between the freestanding store and the counters, is that it seems like they try to push the products more at the counters than they do at the stand-alone stores. Maybe its just cause the MAs at the stand-alone store already know who I am but that's how it seems.