KimmyAnn_678
Well-known member
So we knew that a mall kiosk had been set to undercut our department store perfume pricing. Before we knew who the guy was, he came into our department store and wanted to know the prices of a lot of our perfumes, I guess the fragrance girl thought he was kooky shopper. After we found out about his kiosk, he sent an employee to try to get a bunch of fragrance blotters off us and got upset when we told him he couldn't just take our blotters.
I guess he tells customers that he gets his perfumes so cheap because he goes to NYC to buy them (yeah, off a boat from Hong Kong or something!) and he doesn't have to pay employees so he can sell it cheaper.
The 2 times our employees happened to walk past, they noticed perfumes being sold in bottles that weren't the correct bottles, words being spelled wrong (like Dolce and Grabbana) , but some "looked" legit. We are no longer allowed to look at his fragrances because a department store's employees went down and was asking about his prices and he somewhere figured out she worked at Macy's and called our manager and is threatening to call the cops and file harassment charges.
Yesterday a customer came into our store and allowed me to look at the "Beautiful" he had purchased and take pictures. The box is obviously the wrong color if you know your Lauder perfumes, where it lists the ounces, it actually says "oz./oz" like they mistakenly printed oz. twice and the product codes that all Lauder owned companies use was off, but not by much. The perfume of course smelled very off, and they customer had already been wondering why the bottle she purchased didn't smell as good as she remembered Beautiful smelling, The UPC number is however correct and we are concerned that our store will get all the returns of these fake fragrances and that associates will take them back and put them back into stock if they are still unopened not even realizing it was a fake (our manager does not require a CRL on cosmetic products to be returned, so we know we take back plenty of stuff from the local CCO, but management doesn't care we're loosing $ because "it's good for customer service").
Just figured I'd warn everyone... does anyone else have a fake fragrance kiosk set up in their mal?. I'm personally surprised the mall even rented to them, but our mall is a POS as it is, and is more a flea market any more than anything.
I let my Lauder AC and AE know in case they wanted to inform anyone but so far I haven't hear anything back so maybe they don't even care, but the customer was very adamant that we inform someone, He was actually upset that our manager wasn't going to call the cops because we think they're selling fakes.
I guess he tells customers that he gets his perfumes so cheap because he goes to NYC to buy them (yeah, off a boat from Hong Kong or something!) and he doesn't have to pay employees so he can sell it cheaper.
The 2 times our employees happened to walk past, they noticed perfumes being sold in bottles that weren't the correct bottles, words being spelled wrong (like Dolce and Grabbana) , but some "looked" legit. We are no longer allowed to look at his fragrances because a department store's employees went down and was asking about his prices and he somewhere figured out she worked at Macy's and called our manager and is threatening to call the cops and file harassment charges.
Yesterday a customer came into our store and allowed me to look at the "Beautiful" he had purchased and take pictures. The box is obviously the wrong color if you know your Lauder perfumes, where it lists the ounces, it actually says "oz./oz" like they mistakenly printed oz. twice and the product codes that all Lauder owned companies use was off, but not by much. The perfume of course smelled very off, and they customer had already been wondering why the bottle she purchased didn't smell as good as she remembered Beautiful smelling, The UPC number is however correct and we are concerned that our store will get all the returns of these fake fragrances and that associates will take them back and put them back into stock if they are still unopened not even realizing it was a fake (our manager does not require a CRL on cosmetic products to be returned, so we know we take back plenty of stuff from the local CCO, but management doesn't care we're loosing $ because "it's good for customer service").
Just figured I'd warn everyone... does anyone else have a fake fragrance kiosk set up in their mal?. I'm personally surprised the mall even rented to them, but our mall is a POS as it is, and is more a flea market any more than anything.
I let my Lauder AC and AE know in case they wanted to inform anyone but so far I haven't hear anything back so maybe they don't even care, but the customer was very adamant that we inform someone, He was actually upset that our manager wasn't going to call the cops because we think they're selling fakes.