Horrible! And they would never apologize, they act like everything is OK.
Here is the rest of our "conversation":
"Dear Customer Service,
who is the manufacturer? Where did you get this items?
I think there is large possibility you were tricked. I own many MAC items and none of them are like this.
Where would you test this products and how does that testing look like?
Thank you for your kind help and hoping for best resolution of this problem,
Suzich"
"Thank you for your e-mail.
Our buying team most certainly do not purchase counterfeit products, of that I can assure you.
In terms of testing the products, we do not test these ourselves prior to the dispatch of goods as obviously we are unable to sell used items.
Kind regards,
Matt Oldfield
Customer Services Manager"
"Dear Mr Oldfield,
thank you for your kind answer.
I understand that you cannot test products prior to the dispatch, for obvious reasons, but Ms Lauren wrote me that I can return goods that I bought to your return address for testing.
So, therefore, my question is: where will you test products that I purchased and how? How will I know results of that testing?
Thank you very much in advance,
Suzich"
"We would not test the products ourselves, they would be returned to our supplier. Invariably information regarding the outcome of any decisions is not fed back to ourselves.
Kind regards,
Matt Oldfield
Customer Services Manager"
And that was the last mail.
Why in a world would supplier, who is accused to sell fake items, test products? The only one test FD can make in this situation is to go to MAC counter in order to check authenticity. I`ve ordered Fleur Power from my friend who lives in Canada, so that I can make detailed comparison.
