Quote:
Originally Posted by KristyVictoria
FragranceNet does *not* sell counterfeit merchandise. I have purchased many rare and hard to find items that would be not only extremely difficult to make a fake of, but also completely pointless.
There is no way that they could have known if the item was "defective" and neither can Macys or Sephora, both of whom I have purchased items that were bad from. They can't open every bottle and try the item before they sell it to you. FragranceNet, Macys and Sephora buy their inventory from the same suppliers - the only difference is that fragrancenet does not mark up the price as much. This does not mean that their products are fake.
They won't charge you for returning a defective product either, you don't have to pay shipping for that.
If you aren't willing to contact the company to give them the opportunity to resolve the problem for you, then it's not fair to complain. I know many people who have been extremely pleased by their customer service.
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^^I never said that they or anyone "
can open every bottle and try the item before they sell it to you." That is a really absurd thing to say.
Its like saying, to try every makeup product and sell it to the customer. Indeed, absurd. ur putting words that i didn't even say. ur taking the whole thing out of context here.
As for them to not "
charge you for returning a defective product either, you don't have to pay shipping for that," I'm not a mind reader that i would have known that, it clearly does not say that anywhere on their return policy and here I'm posting it ALL once again:
RETURN POLICY
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare items due to health reasons. Please make your selections carefully.
So where excatly does it states that
"They won't charge you for returning a defective product either, you don't have to pay shipping for that."??? and how exactly can it be "defected?" If by defective u mean a broken bottle or a broken spray nozzle, then it wasn't. Something was wrong with the "fragrance" itself. Now I'm not saying that every single one of their products are fake and trying to bring the company down since I don't have any agenda or reason to do so. As I said in my very first post, that they delievered the package in 5 days, which is a very reasonable time frame to do so.
"FragranceNet, Macys and Sephora buy their inventory from the same suppliers - the only difference is that fragrancenet does not mark up the price as much. This does not mean that their products are fake." <<< I don't work with either one of them or know anybody who does so I wouldn't know.
"If you aren't willing to contact the company to give them the opportunity to resolve the problem for you, then it's not fair to complain." << Ah, who said I was complaining???? I was merely stating MY opinion. And u do NOT need to attack MY opinion. I hope I made myself clear.
I know many people who have been extremely pleased by their customer service." Good to know.