Got a problem with a company? Write them. Seriously

[HeavenLeiBlu]

Why? Because if they really do care about their customers, they will listen.

A few years ago, I was near pulling out my hair ( again, long story) because I could not find my favorite bar "soap", Olay's sensitive skin bar. When I couln't find it anywhere, I contacted Proctor and Gamble to see what was up, and they told me they'd discontinued it, and offered what was for me, an unsuitable alternative. I have been bouncing from cleanser to cleanser since.


Well, I just checked my mail a few minutes ago, and there was a letter from Olay. (WTF?) so I open it, and the letter basically said that because of consumers like me ( like ME? Awww!) they were bringing the sensitive skin bars back, and enclosed two coupons for either any size sensitive skin body wash, or ANY SIZE multi bar pack

.



It may take some time to see results, but if you wanna see a change, take the time to reach out to companies to let em know what's up! ( Hello Kitty free totes, anyone? I'd like to think I had some part in that

)

 

[sharkbytes]

Not only awesome, but I LOVED the Olay sensitive skin bars!!! This is such good news, great work. It's nice to see customers rewarded

 

[Brittni]

ITA! I wrote Madame Madeline because one of her eyelashes had been out of stock with an estimated re-stock date of LAST December, and the same day I got an e-mail back saying they were now available. I was very impressed.

 

[FiestyFemme]

Olay's Sensitive Skin Bar was discontinued? I had no idea. I love it and the bodywash.

 

[Jinni]

I agree with you 100% Give them a chance to make it right.

A while ago, a kind lady in the US did a Sephora CP for me. One of the items was a Cargo blush. She packed it incredibly well (sturdy cardboard box and half a ton of bubblewrap), but it was crushed and the pan had popped out of the compact when it arrived. I wrote to Cargo and told them I was disappointed that their product was so fragile. They apologized and sent me a new blush (in an HUGE box with FRAGILE stickers all over it lol) and included a really nice lip balm too. It worked in their favor too, since I've since bought more Cargo stuff, and I probably wouldn't have if they hadn't replaced the blush.

 

[X4biddenxLustX]

I love good customer service and when they list to us consumers! I don't know how many times I've been disappointed with various companies cause they just didn't seem to care about the problems I was having with their products/services.

 

[coachkitten]

A few months ago I e-mailed Clairol to have them bring back the Herbal Essence Body Wash. Hopefully they will listen!!

I adore that stuff!!