I finally get to the Mall to HAUL (after 3 wks) and I GET ROBBED!!

DonnaN

Well-known member
Ok, so my last trip to the mall was 3 weeks ago, pre-surgery. On Friday, my dr gave my medical clearance to drive, so I was so excited......I can go TO THE MALL!! I had some stuff to take back to Macy's and two things to exchange at Sephora PLUS I had to go to MAC and finally get my ART SUPPLIES stuff. So, off to the mall I went.

First stop - SEPHORA. I was jonzin' for the MUFE new HD Blush--after seeing the colors on various Beauty Blogs, I new I had to have it!! I swatched two colors, NIP SLIP (described as a neutral pink) and QUICKIE (a salmon pink)...QUICKIE won the toss and I grabbed the last bottle. Since I have VIB status at Sephora, I found out that I would get 15% off my purchases, so I also decided to pick up the TARINA TARANTINO Fuchsia Revolution Brush set (an early birthday gift) and a cute Tokidoki nail file/emory buffer for my nails. I also got my free Sephora Birthday Gift. YAY

On to Macy's, where I made a quick return, sampled the new Chanel Nouvelle Vague nail polish, which is such a pretty TURQUOISE. I want it SO-badly
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, so I'm really gonna have to justify $23 for a bottle. I also tried on some cute Anne Klein flats, but I passed, even though they were on sale.....trying to keep myself in CHECK.
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So, then I'm on to MAC. I had my ART SUPPLIES stuff on hold, which I am glad about, since STYLESETTER had sold out at my MAC store. From AS, I got:

Stylesetter Lipstain Marker
Dirty GPS
Almost Noir-Undercurrent-Petrol Blue and Designer Purple Pearlglide Liners

I also picked up three eyeshadows, Wedge-Greensmoke and Créme De Violet, along with a 188 brush, which I planned to use with my new MUFU HD Blush.

Now, here's where the DRAMA unfolds.......when I'm at MAC, I always drop by bags and purse to play. The store knows this, so they have me stash at the makup station closest to the registers and back room. So, while I was checking stuff out and paying for my stuff, two NERE-DO-WELLS came up and STOLE MY SEPHORA bag and just walked out of the store with it.
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I didn't see it happen, but another girl who happend to be there with another MUA saw the whole thing and didn't realize that it was my bag, until I noticed it was missing. We called Mall Security, walked the ENTIRE mall but the THIEVES were gone!! We even went back to the Sephora store, where both the mgmnt there and Mall Security made a list of what was stolen, and Sephora would be on the lookout for it, in case the braniacs decided to try to return the stuff for merchandise credit.
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So yeah.....TOTALLY my fault, and BOY did I learn my lesson. I could just KICK myself!! I finished up at the mall --- had to go to Pandora to have my bracelet fixed....I got it for Christmas and it was tarnishing something FIERCE! They ended up giving me a BRAND-NEW chain, along with cleaning my charms. I also bought myself a "Lost 25 lbs since surgery" charm, so that kinda helped to pull me out of the dumps a bit.

On my way back to the car, I stopped at Sephora to ask them when they would get more stock of the blush in (since I had bought the LAST ONE). The store manager had come out and said how badly they felt about what had happened and that they new how often I shopped there, they wanted to do something for me. THEY GAVE ME A $50.00 GIFT CARD!!! I was able to re-purchase the brush set and they gave me a big SAMPLE of the MUFE blush for me to use, until they get it back in stock. They also gave me another Sephora Birthday gift. SO UNEXPECTED and SO THOUGHTFUL!!
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It really made my day so much better than it had been.


Moral of my story.......NEVER PUT THE BAGS DOWN!!!!
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dbecker87

Well-known member
Ouch! That must have been extremely frustrating! I feel awful for you, as we have all done something similar (or will).

That was ridiculously nice of the Sephora people to do that! WOWZA! Can we clone them and have them work at every Sephora store?
 

dietcokeg

Well-known member
so sorry to hear that! sephora were so nice to bring that back and i hope you get all ur stuff back and more! congrats on recovering from the surgery!
 

Juxtapose

Well-known member
Oh dear...that's quite the ordeal. I'm relieved to hear it had a happy ending. That's some terrific customer service on Sephora's part. I'm really glad to hear you were taken care of
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blondie711

Well-known member
Oooohhhh that hurt! Thank goodness for the nice people at your sephora, can you send them to my mall? (they have the most useless staff I have ever encountered)
Congratulations on the weight loss!
 

Ayiti

Well-known member
That was so nice of them! Awwe that makes me feel good about shopping at Sephora.
 

purrtykitty

Well-known member
People have no shame. I hope the idiots are stupid enough to try to return the items. That was really nice of your Sephora, though. Enjoy your goodies!
 

GlamQueen21

Well-known member
People that steal people's stuff have no shame. I'm glad that your Sephora gave you a $50 gift card! Such nice people!
 

Kragey

Well-known member
God, that is terrible. It's stuff like this that makes me terrified to let go of my bags when I'm shopping, even for a second, and I always feel like I have to hold them shut tight! Good thing the Sephora people were so kind and understanding.
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vintageroses

Well-known member
Oh gosh!! Meanieee!
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sighs! Hope they get caught if they do it again!!! Good thing Sephora was nice to give you a voucher!
 

jazmatazz

Well-known member
Wow, that's really unfortunate! Some people have no sense of right and wrong, ugh. That was really sweet of the Sephora SA's to give you a gift card! Hope you are feeling better after your surgery!
 

panther27

Well-known member
That really blows about those 2 jerkoffs stealing your bag,ugh!That was wicked nice of Sephora to do that for you,what amazing customer service.
 

TheTeenageMuse

Well-known member
OMG, I can't believe that happened, that's HORRIBLE. I'm notorious for doing that in MAC or anywhere else really. I just leave my wallet at cash and wander away. I definitely won't be doing that anymore.
 

s_lost

Well-known member
Ouch, Donna, that's horrible! Some people have no scruples. But I'm really impressed by Sephora's manager attitude.

I hope you're well after your surgery
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Novavelle

Active member
I'm so glad that they gave you freebies and that gift card, but I really think that people who steal SUCK! who raises these people?? I'm happy it worked out for you though
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joybelle

Well-known member
That was so sweet of them at Sephora. Sorry this happened. I always make a trip to my car when I get to many bags to hold.
 

vc1079

Well-known member
OMG that's awful!!! Im glad and happy about Sephora's service to you and was very generous of them! and Happy Late Birthday =)!!
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mely

Well-known member
I'm sorry that happened. I've set my purse & bags down, too, without thinking. It's much easier to play in the makeup without lugging them around. I'll be sure to never do that again. I hate that there are people like that, just looking for what they can take.

That was awfully nice of Sephora to do that for you!
 

SUMM3RxBABii

Well-known member
Wow, that was totally nice of Sephora, but I still don't understand why they just grabbed your Sephora bag instead of your purse (not that it's better off, but you know, people are known to steal purses often). But I'm so glad you got some stuff from Sephora. I always carry my stuff with me - I'm always afraid to leave my stuff with people I don't know - can't trust people these days
 
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