lack of response from maccosmetics.com.au?

[redambition]

Has anyone else sent them an email request recently, only to receive no answer?

Over the past couple of months I have sent two separate questions, and gotten nothing in response both times.

Obviously this has made me a bit wary of emailing a third time.

Is it just me, or are others seeing a similar thing happening?

 

[pinkfrangipani]

You aren't alone- I emailed them because I was having trouble ordering when Smoke Signals came out and not a peep from them. Kind of irked me since you hear of such great service from the US site.

 

[redambition]

thanks for that

i might try calling their CS line to see what's going on.

 

[lara]

Yeah, I sent an email full of praise for a couple of girls at the Paddo store and didn't hear a peep from them. Pffft.

 

[majacat]

I send 2 mails regarding some online buying questions from Uk cause i wanted them to send me some things to denmark.. but i never heard anything from them.. It sucks

 

[girlambrosia]

.........

 

[pinkfrangipani]

Wow, everyone has the same experience.
I wonder if anyone there even reads the customer service emails? Even Lara's praise went un-acknowledged... It's ridiculous, we are paying way more and get even less... hard to imagine the US customers being treated that way, seems they are treated like royalty in comparison lol.

 

[redambition]

i'm wondering the same. used to be you'd receive an email confirming that your query had been received and was being looked into, then you'd get a personal response with an answer. now i don't even get the confirmation email!

i haven't had a chance to call up the EL head office yet, work has been too manic

 

[melmaha]

I've sent the Australian site a few questions with no reply so now I just use Live Chat on the US site. However, I had a particular question that they couldn't answer so I emailed Customer Service as per the address given by Live Chat. They sent me a confirmation of receipt but no personal answer - this was days ago so hopefully I'll get a reply soon.

 

[redambition]

I've called MAC here in Australia and they can't see a problem - they are checking the inboxes and answering queries. She did mention that she'd get it checked out.

If you've had no response to a question - You can call them on 1800 613 828 and let them know. They will also answer your question over the phone immediately.

 

[boudoirblonde]

I've emailed the mac pro address and they replied within like half an hr

 

[babiid0llox]

Yeah, I emailed them last week and haven't heard a peep from them, not even a confirmation. However with MAC Pro I recieved a response after 2 days and a confirmation in 1/2ish.