Received a FAKE Mac lipglass from all cosmetics wholesale aka allcosmeticswholesale.com (pics) yesterday

[jens7lil1s]

Received a FAKE Mac lipglass from all cosmetics wholesale aka allcosmeticswholesale.com (pics) yesterday

On the right in each photo is the fake MAC Fafi lipglass, on the left is my authentic one. Notice the lid on theirs has a raised center (aka, dome or bump) the color of theirs is off which is not as noticeable on the full tube shot but you can see more clearly on the photo of the bottom of the tube. The Fafi Sticker on the lid sticks up a tiny bit higher over cap. Scent is totally wrong as is texture. Also note their font where it says FAFI on the tube is way thicker then it should be. No label on bottom to me suggests they peeled off what was probably a sticker with a number 3 or such on it like the fake Fafi Lipglosses had and they peeled off. I have NO doubt this is 110% fake. http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/3D5A2BF0-303C-4A17-B2E1-F2C120D75DD3.jpg http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/1F77AB51-157A-4443-B651-2B0620F39D6B.jpg http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/A17E5B4C-8B2E-49E3-A1F9-6147F5106034.jpg Also I has never ordered from them before last week. My order arrived last night. I'm very leery of fake makeup online unless it's from a retailer I know sells authentic stuff aka MAC, Macys, Norsstrom. I ordered from here ONLY after I read a ton of reviews here, MUA and on the internet and asked a few good friends I've made here who have ordered from them. I am posting this so others can see they obviously DO have at least some fake items. I did email them and will update if they reply.

 

[allthingsglam]

Wow I thought they had the real deal makeup I have ordered from them a couple of times never again thanks for this

 

[jens7lil1s]

Wow I thought they had the real deal makeup I have ordered from them a couple of times never again thanks for this

This is why I posted this. The reviews I saw mostly all were positive and the few people who claimed they had fakes had no photos posted followed by several people saying they were wrong that ACW sells authentic items. I wanted to warn others that they obviously at least have some fakes.

 

[Mac-Guy]

 

[GoldenGirl]

Maybe they got got. Meaning maybe they thought it was authentic but it turned out not to be? I've ordered from them on several occasions and have always received authentic products. You should probably email them with your pics and findings and see what they say. They have quite a bit of inventory, maybe this slipped past them. I doubt that they would risk their mostly positive reputation in the online makeup community by purposely selling fake products.

 

[jens7lil1s]

did email them as well as post on their Facebook page. They have not replied. If they do I will update. I posted on MIA as well and a few others said they have had issues as well.

 

[jens7lil1s]

No reply to my email bit they just replied on Facebook. Factory blemish my tush! CW Cosmetics mentioned you in a comment. ACW Cosmetics wrote: "Jennifer Please contact our customer service at [email protected]. The product is absolutely authentic BUT is a FACTORY BLEM as the listing clearly state. Please refrain from commenting in this post as it is hardly the place for this."

 

[babygirlLAH]

No reply to my email bit they just replied on Facebook. Factory blemish my tush! CW Cosmetics mentioned you in a comment. ACW Cosmetics wrote: "Jennifer Sawyer McCandliss Please contact our customer service at [email protected]. The product is absolutely authentic BUT is a FACTORY BLEM as the listing clearly state. Please refrain from commenting in this post as it is hardly the place for this."

wow! I can't believe they responded to you that way. I was going to buy from them but not anymore. Thanks for the warning

 

[jens7lil1s]

Oh and for the record it was NOT listed as a factory blemish.

 

[jens7lil1s]

More updated. They still claim it's authentic :-( Hi Jennifer, My name is Sheri Butte and I am the owner of ACW. I appreciate your reaching out to us. I have read through your emails and the replies you have received from Nicole our customer service agent. First, I do apologize that you feel you have been sold a fake product. Trust me when I say, this is not at all uncommon as there are a LOT of fake health and beauty products out there on the market and even the wisest of companies get taken. Even the manufactures and beauty companies themselves get accused of selling counterfeit products now a days, so it is something we have come to expect. I want to assure you that the product you have purchased from us is absolutely authentic and we guarantee it. Personally I would never want to be sold a fake/counterfeit product and that is why we would absolutely never do that to our customers. Why? First and foremost, its simply not right. Plus you are correct that the health and safety of the general public could be at risk. That is not something anyone should be playing with, much less a cosmetic company. After all, its just makeup...right? Its certainly not something risking your health for. Please allow me to explain to you something about what we term "Factory Blems". These products in one way, two ways or a hundred ways are deemed "not perfect enough" for retail sale. That is why we get them. We pass on a great buy on a great item that you would not otherwise be able to purchase and would simply end up being disposed of. These items are perfectly safe or we would not buy them. In this particular case, the labeling is incorrect and we clearly state this in the listing. We initially received several thousand units and most had absolutely no stickers at all. Obviously the one you received was the exception in the lot and not the rule since it did have some labeling. In addition to the item you purchased being a factory blem, its quite possible that its simply a bad tube. This can occur with any item, not just the factory blems. Its quite reasonable that more than one issue could be at hand here. Personally, I would hope that anyone would give a company the benefit of that doubt prior to making such harmful accusations in a public forum. In closing, I understand that you are not concerned about a refund, however that is really all that I can offer you along with my word that what you have purchased is authentic Mac. We have confirmed the product is authentic and we stand behind it. Since you are clearly not happy with your purchase, just send it back. Its really that simple. If I may, I would also like to caution you from purchasing any Factory Blems in the future. Due to their non retail perfect nature, it is my opinion that you simply will not be happy with what you receive. It may also be in your best interest to simply purchase direct from the cosmetic companies themselves to prevent such issues in the future. Again, thank you Jennifer for contacting us. If you with to return the product, Nicole will be happy to assist you with this. Happy Holidays to you and your loved ones. Best Regards, Sheri Butte [email protected] On Thu, Dec 19, 2013 at 8:36 AM, Jennifer McCandloss wrote: Hi Nicole, I understand you may THINK this is a factory blemish But it absolutely NOT a factory blemish. It is fake. I can send you photos to verify this as well as links to a few makeup boards I am on that will tell you the same. The lid is not a mac lid, the font is off on front (too large) and the smell and texture are all wrong. Even missing the label only means whoever sold it to you peeled off the fake label. I understand you think it is a factory blemish but selling fake MAC will end up giving your business a bad name that isn't worth the few $ you make. A blemish Is one think fake is another. I promise you this is the latter. I've collected make for years and years and have gotten fakes back when I ordered from ebay years ago. I stopped after realizing how many fakes were on there. I'm not worried about the few dollars I spent on this. I'm more concerned with health and safety issues that come along with using fake makeup products since no one knows what is in them. Sent from my iPhone On Dec 19, 2013, at 10:06 AM, "ACW/Suite7beauty.com" wrote: Hi Jennifer, Thank you for contacting us via email! I have reviewed your claim and would like to disagree. This item is listed as a factory blem and is not the same as the original product as you have shown us in you photo. The factory blem statement is listed below. Whatever the majority of the lot looks like when we receive these items is how we are going to explain them to customers. Please note this is not a fake product and has been sent to us from the manufacturer at a reduced price. They can not sell these items according to the manufacture guidelines. Please let me know if I can assist you further. http://www.allcosmeticswholesale.com/product/MACFAFILIPGLASSCULTF/SALE-MAC-Fafi-Lipglass---Cult-Fave-ub.html Factory Blem: Mac Fafi Lipglass in Cult Fave. This tube has no color label or Fafi Girl sticker. No box. FACTORY BLEMS: A factory blem is a product we purchase from the manufacturer at a reduced price as the product is not retail sellable according to manufacture guidelines. This could be due to color variation (from what it should be), missing fragrance, incorrect labeling, incorrect boxing, no boxing, human error in manufacturing, or simply not passing tough quality control standards. ALL Factory Blem Sales are FINAL. Brand names may be removed for product and packaging. Thank you, Nicole suite7beauty.com & allcosmeticswholesale.com Please read our policies for more information about ordering, terms of sale and shipping/delivery times. It is our hope that our customers are fully informed about our policies so you have a great experience with us.

 

[kimbunney]

I don't purchase from them anymore after I received the same product broken twice. Sherri Brute told me if I wanted the product bad enough I would just press it back together. No ma'am this product is not listed as broken and I paid full price I want it to look like the picture. That really turned me off so I stopped buying from them.

 

[allthingsglam]

I don't purchase from them anymore after I received the same product broken twice. Sherri Brute told me if I wanted the product bad enough I would just press it back together. No ma'am this product is not listed as broken and I paid full price I want it to look like the picture. That really turned me off so I stopped buying from them. 

no words can explain the look on my face wow

 

[afulton]

I don't purchase from them anymore after I received the same product broken twice. Sherri Brute told me if I wanted the product bad enough I would just press it back together. No ma'am this product is not listed as broken and I paid full price I want it to look like the picture. That really turned me off so I stopped buying from them.

Wow! Shame on them. Their customer service is poor.

 

[mekaboo]

I have been purchasing from them for years, never an issue. If she offered you a refund, take it. I honestly see nothing wrong with their response.

 

[Spikesmom]

Fafi is a pretty old collection. Why would they still be receiving "factory blems"? Should that stuff be looooong gone by now?

 

[allthingsglam]

Wow if this happened to be I would be pissed who wants a fake that's the reason why I don't order off ebay and amazon I think she has every right to be upset a refund I would want my money back but as she stated she has been collecting mac for a long time I believe she would be in the know of a fake.i personally am happy she put this info up how else would we know if no one says anything.i too have brought from them alot of times but factory blems I never knew that could be alot of things color off smell off packaging different I want my products to be a great quality like if I ordered from mac.com

 

[mekaboo]

Unfortunately that is the risk you take when you purchase things that are old. Honestly, I have purchased just released lip colors from MAC that smelled like old crayon. No lie. I don' t believe the woman honestly sold her a fake. Has anyone thought of how she ends up with such exclusives? MAC and other companies get rid of them for unsightly (off packaging, something printed incorrectly, old, etc". Fafi was released 2008. That is old. MAC has sold broken lipsticks, things arrived damaged and most just request a refund. She can be upset, no one is debating that. If she still believes the woman is a fake, then ok.Just get the money back and move on.

 

[CrimsonQuill157]

ACW Cosmetics wrote: "Jennifer Please contact our customer service at [email protected]. The product is absolutely authentic BUT is a FACTORY BLEM as the listing clearly state. Please refrain from commenting in this post as it is hardly the place for this."

This response just put a bad taste in my mouth, regardless of whether or not it was a "factory blem" or not.

 

[Jumping Mice]

I'm always so put off by companies that sell shoddy products in place of what they advertise. The thing that is ultimately a deal breaker for me though is really poor customer service. Why would CS insist that it is you who is wrong even though you can easily provide evidence to back your claim? And why would they get passive aggressive about posting complaints on Facebook if they won't answer emails? Had you been sold a rancid but authentic product, then okay, their response would be understandable. But they clearly sold you a fake and yet insist that it is the real thing when the differences are so obvious. Most companies don't produce their packaging. So if the domed top was a blem, then it was the packager's manufacturing error and should've never even made it to MAC to be filled. It's ridiculous! Even plastic manufacturers often have quality assurance inspectors, so it's not likely that they'd just say, "Hm, this tube's lid is all wrong but let's print the design on it anyway and send it out even though it'll cost money!" Some companies just don't like being called out on anything, much less in a public way. SMH is the same - they won't respond to emails when customers are upset over orders never shipping out, but if you catch them on Twitter they'll definitely get back to you to avoid drawing negative attention. Maybe ACW was sold a fake from a private collector, and isn't entirely at fault. But to straight up lie and tell you you're wrong is inexcusable. I've heard of people receiving suspect products from ACW (usually MAC), but your experience with CS has definitely put me off from supporting such a poor business. When it comes to highly counterfitted products and brands, I just prefer to pay full price from a licensed retailer rather than risk receiving a dud and then having to deal with people who will deliberately insult my intelligence by lying in an attempt to make me believe that it is me who's a fool.

 

[jens7lil1s]

While I did receive several authentic items, most not MAC I assumed maybe they thought this was authentic and was trying to let them know it's a fake so they don't continue selling the item. Instead of having any interest in seeing my photos etc. They just claim it's authentic. Don't is wrong, color is wrong, scent is wrong, lid is wrong, tube is very slightly shorter but nope it's real. Ugh! They did offer to let me return it but it would cost as much to return it with tracking as what I paid and then they most likely would sell it to someone else who may use it thinking it is real. No thank you, I'll toss it.