User49
Well-known member
For the first time on specktra, I need to vent. More to get some feedback to see where I went wrong. So if you have a few minutes to read this please do....
Today I had a make up appointment booked in. I've done them countless times now. I consider myself to be a good mua, investigating thoroughly what customers are after and do and don't want. But today I met a lady to really pushed my patience to the very core. I just literally could not please her.
This Customer Profile:
Her age, roughly 37ish. Skin type normal to dry. She had a beautiful complextion and was literally glowing with that fresh face and pixie hair cut. She wanted a look she could wear everyday. She said she didn't put a lot of make up on. She got out of the habit of doing it and got lazy with products, prefering to just use a bit of mascara and lippie and ocassionally bronzer. But she said she wanted something really different to what she normally wore.
I asked her what colours she had tried that she liked, what colours she wanted to avoid, how high up she wanted her eyeshadow, how long she spent doing her make up each morning. I really investigated thoroughly .
In the end we came up with a simple make up. And all was well until we go to the eyes.
After trying on two foundations she agreed on Select Tint. We used a light dusting of Gingerly on the cheeks, Studio Touch Up Stick (she felt select cover up concealor was too heavy) and filled in her brows lightly with a brown brow shader. She didnt' want a face powder or any extras like highlighters ect.
But even after discusing with her what products to use on the eyes and getting her okay. After putting three thigns on the eye area she was ummign and awwing and feeling out of her comfort zone.
I used Groundwork Paint Pot as a base all over the lid (i think this is a nice change from what she normally would wear and yet still natural looking), naked lunch as a highlighter and on the inner lid, brownborder pencil and cork eyeshadow as a crease colour. The crease colour she felt was too much so we took that off and used soba instead. She still didn't like the contoruing saying she'd prefer to focus the dark closer to the lashline.
We took this off and tried shimma paint lightly applied on lid with grey utility smudged into the lashes. She didn't seem to like the shimma so I thought maybe I shoudl take her over to the shadows and see what she thought. She said it was too cool for her.
This lady had me try on at least four or five different combos on the eye. My patience was dithering. She wanted eyeliner. I put it on and she said she didn't like it as it covered her lid (she had small lids and when they opened you couldn't see them), she didn't want shimmer even though she aggreed to it after seeing it on her hand. I took it off and started again >We used a dark shadow on a 266 brush smudged into the lashline so it didn't take up her whole lid and then she said "but it doesn't look like yours, your eyes look different..." I tried to politely explain that my eyelid shape was compleatly different to hers....
We took off the shimma paint and gray utility and applied All that Glitters (she picked it out) even though I suggested matte colours as she seemed to hate the shimmer.
I just dont' konw where I went wrong today.
I didn't feel that as a make up artist I had control over the sitation. I don't feel like I gave her what she wanted. But really I don't think she even knew what she wanted. Everything we tried she wasn't up for.
I just sometimes think that people either A) dont like their eyes and try to make themselves try new things in attempt to see if they can change them (make up can only do so much!) or B) don't understand that make up artist aren't going to make them look like a vogue photo cover shoot if they have dry skin, small wrinkly eyes and a dislike for make up anyway!
I mean what do some people expect if they can't communicate what they want. In one way I'm torn, as I feel it's my job to understand what the customers wants. But when people come in for a make up application we dont have time to try on literally EVERY combo of colour on the eye. People should have at least SOME idea of what they want.
Advice?
Today I had a make up appointment booked in. I've done them countless times now. I consider myself to be a good mua, investigating thoroughly what customers are after and do and don't want. But today I met a lady to really pushed my patience to the very core. I just literally could not please her.
This Customer Profile:
Her age, roughly 37ish. Skin type normal to dry. She had a beautiful complextion and was literally glowing with that fresh face and pixie hair cut. She wanted a look she could wear everyday. She said she didn't put a lot of make up on. She got out of the habit of doing it and got lazy with products, prefering to just use a bit of mascara and lippie and ocassionally bronzer. But she said she wanted something really different to what she normally wore.
I asked her what colours she had tried that she liked, what colours she wanted to avoid, how high up she wanted her eyeshadow, how long she spent doing her make up each morning. I really investigated thoroughly .
In the end we came up with a simple make up. And all was well until we go to the eyes.
After trying on two foundations she agreed on Select Tint. We used a light dusting of Gingerly on the cheeks, Studio Touch Up Stick (she felt select cover up concealor was too heavy) and filled in her brows lightly with a brown brow shader. She didnt' want a face powder or any extras like highlighters ect.
But even after discusing with her what products to use on the eyes and getting her okay. After putting three thigns on the eye area she was ummign and awwing and feeling out of her comfort zone.
I used Groundwork Paint Pot as a base all over the lid (i think this is a nice change from what she normally would wear and yet still natural looking), naked lunch as a highlighter and on the inner lid, brownborder pencil and cork eyeshadow as a crease colour. The crease colour she felt was too much so we took that off and used soba instead. She still didn't like the contoruing saying she'd prefer to focus the dark closer to the lashline.
We took this off and tried shimma paint lightly applied on lid with grey utility smudged into the lashes. She didn't seem to like the shimma so I thought maybe I shoudl take her over to the shadows and see what she thought. She said it was too cool for her.
This lady had me try on at least four or five different combos on the eye. My patience was dithering. She wanted eyeliner. I put it on and she said she didn't like it as it covered her lid (she had small lids and when they opened you couldn't see them), she didn't want shimmer even though she aggreed to it after seeing it on her hand. I took it off and started again >We used a dark shadow on a 266 brush smudged into the lashline so it didn't take up her whole lid and then she said "but it doesn't look like yours, your eyes look different..." I tried to politely explain that my eyelid shape was compleatly different to hers....
We took off the shimma paint and gray utility and applied All that Glitters (she picked it out) even though I suggested matte colours as she seemed to hate the shimmer.
I just dont' konw where I went wrong today.
I didn't feel that as a make up artist I had control over the sitation. I don't feel like I gave her what she wanted. But really I don't think she even knew what she wanted. Everything we tried she wasn't up for.
I just sometimes think that people either A) dont like their eyes and try to make themselves try new things in attempt to see if they can change them (make up can only do so much!) or B) don't understand that make up artist aren't going to make them look like a vogue photo cover shoot if they have dry skin, small wrinkly eyes and a dislike for make up anyway!
I mean what do some people expect if they can't communicate what they want. In one way I'm torn, as I feel it's my job to understand what the customers wants. But when people come in for a make up application we dont have time to try on literally EVERY combo of colour on the eye. People should have at least SOME idea of what they want.
Advice?
