=[ total mac noob.

[Phantasy]

So...sorry if this is on the wrong board but I wasn't sure where to post it. Re-direct me if need be. But anyways...I ordered an eyeshadow [blue calm] from MAC online recently and I got it in the mail today...the only thing is, is that theres no pot!

I wasn't aware that it would come like this...just in the little metal thing with a magnet on the bottom

So...where do I get the pot at?

I bought an eyeshadow at an actual store before but of course it came all together...so

Hrrm..and if they send it with no pot I guess they expect me to already have something to put it in? Haha. I'm sad now.

 

[noahlowryfan]

they sent you a pan form. you can just put this in your empty palette that this eyeshadow will fit in. how much did you pay for this?

if you want information on anything, you can just contact MAC and they will be happy to answer any questions that you have.

 

[Phantasy]

Umm I paid like $14 + tax and S&H.

I just didnt expect it to come in a "pan."

And the thing is that I don't HAVE a palette to put it in because I barely have any MAC stuff and have never depotted anything...so that's why I wanted a pot.

 

[noahlowryfan]

if i were you, i would contact MAC and tell them.

 

[notmyhand]

if it was $14 then you should have received a pot and there was probably just a mix up. contact mac and i am sure they will fix it.

 

[Phantasy]

OK thanks you guys

I just didn't expect it to come like that and I didn't see anything about it being sent without a pot. I just assumed it would come with one since it wasn't a refill order.

I e-mailed them though so hopefully it gets worked out.

 

[BunnyBunnyBunny]

What's really odd about this is that Blue Calm is a PRO only color. You seem fairly unfamiliar with MAC products since you said you only have a few potted shadows. How odd that you'd even be allowed to order the color in the first place. 0_0

Edit: Sorry, I just looked at MACCosmetics.com and indeed Blue Calm is available. It is the only un"diamonded" pro color in the new PRO launch (MACPRO.com). Weird!

 

[Phantasy]

Quote:

Originally Posted by BunnyBunnyBunny What's really odd about this is that Blue Calm is a PRO only color. You seem fairly unfamiliar with MAC products since you said you only have a few potted shadows. How odd that you'd even be allowed to order the color in the first place. 0_0 Edit: Sorry, I just looked at MACCosmetics.com and indeed Blue Calm is available. It is the only un"diamonded" pro color in the new PRO launch (MACPRO.com). Weird!

Lol mhm. I just got it off the regular site and i'm far from a MAC fanatic, but gotta start somewhere =p

But yes, I have ONE potted shadow lol and my one sad un-potted shadow

 

[righteothen]

I have no idea if this would work or not, but are MAC eyeshadows the same size as Stila ones? I know you can get Stila pots for about $2 at Sephora.

If they are the same size, then that would be perfect, but like I said, I'm not certain about that, because I don't own any Stila eyeshadow.

 

[lsperry]

Quote:

Originally Posted by BunnyBunnyBunny What's really odd about this is that Blue Calm is a PRO only color. You seem fairly unfamiliar with MAC products since you said you only have a few potted shadows. How odd that you'd even be allowed to order the color in the first place. 0_0

Anyone can order a pro product from the 1-800 number. I do it all the time and I’m not a “PRO” member.

But, I ordered Blue Calm from the maccosmetics.com website, was charged $14 and received a pan shadow yesterday, too. I sent an e-mail asking for a refund of the difference since I did not receive a $14 product. It is shown as a POTTED eyeshadow and is listed as $14 on the website under “Straight From Backstage”. So the expectation is to receive a POTTED shadow.

Quote:

Originally Posted by righteothen I have no idea if this would work or not, but are MAC eyeshadows the same size as Stila ones? I know you can get Stila pots for about $2 at Sephora. If they are the same size, then that would be perfect, but like I said, I'm not certain about that, because I don't own any Stila eyeshadow.

Nope, MAC shadows do not fit the STILA pots. The STILA pots are Waaay too big.

Quote:

Originally Posted by Phantasy OK thanks you guys I just didn't expect it to come like that and I didn't see anything about it being sent without a pot. I just assumed it would come with one since it wasn't a refill order. I e-mailed them though so hopefully it gets worked out.

MAC has great customer service. What they will probably do is tell you to keep the pan shadow and they will over-night express you the potted shadow. No additional charges to you.

HTH

 

[Phantasy]

Quote:

Originally Posted by lsperry MAC has great customer service. What they will probably do is tell you to keep the pan shadow and they will over-night express you the potted shadow. No additional charges to you. HTH

That'd be great if they did because that's tricky. I haven't gotten a reply back yet but should be anytime soon.

 

[Phantasy]

Well the e-mailed me back and said I should call the 1-800 number and speak to someone. I guess i'll be doing that tommorrow then

 

[aziajs]

Quote:

Originally Posted by Phantasy Well the e-mailed me back and said I should call the 1-800 number and speak to someone. I guess i'll be doing that tommorrow then

That's bull. You shouldn't have to go through all that.

 

[Phantasy]

Sooo...I called the number and spoke to a lady who wasn't sure what I was talking about at first and told me that all the eye shadows come in a pan until she looked at the actual webpage and realized that I was sent one without the black "case" as she called it.

Then she said they'd ship me a new one in 2-3 days no cost to me.

And either she actually understood me or i'm gonna get another eyeshadow in a pan :|