That is horrible! Definitely send it back.So I received my Prelude today and it is really beautiful . The only thing that bothers me is that two out of 4 shades look used. I tried calling chanel cs but no one is ever picking up
I love Prelude -- I think Raffinement is right up there, too They are so blendable, which I love (some of my older Chanel quads seem to have a bit of a different texture).Cafe Makeup has swatched Chanel " Raffinement " and Tom Ford " Enchanted ", quite similar but still different. I do hope Chanel quads will soon be reformulated ( not enough pigments ), Prélude is one of the prettiest I think ( don't own it but many say it's really gorgeous ).
i called 10 times no one is picking upYikes. Then they should definitely replace it - have you called them about it? I think in that regard their CS is pretty good. They're clueless when it comes to new products, but they're generally pretty helpful if there's an issue.
They aren't the best, but someone does answer the phone if you call during their "office hours" as listed on chanel.com. There is also the option of leaving a message if you hold on long enough..so you could try that too. You could just return it anyway - I don't think it's necessary to speak to some from customer service to return the product, is it?i called 10 times no one is picking up
I agree completely! It is one of my favorite quads.Prelude is one of the all-time best, that's for sure! Enchanted is just beautiful. I absolutely love it!! To me, worth every penny. No need for backups with TF quads.
I hadn't thought about this, but in today's economy this is a possibility. I ordered a quad (not Chanel) from NM, which was sent from a store, and the product had obviously been used. There was an overspray on the shadows that was not intact. NM gave me a hard time with this return. I had to be less than polite to get them to take it back.Monsy, depending on where you ordered it from, they might just send you a new one....I would definitely call to complain. I had that issue with several products I ordered from Nordies, which had been shipped from their stores and not their warehouse. I lodged a major complaint about their process for returns - not that my complaint had anything to do with it, but I haven't had an issue since.
I began to wonder if the SAs were sending out used products so they'd still get credit for them - knowing that the return or correction of the error would be handled by Corporate. Some stores get so few items with each collection that I think they're desperate to make a sale at any cost. I don't have anything whatsoever to back this up, but it did cross my mind.......
Oh wow! You expect more from a high-end store like Needless Markup!! You surely should not have to jump ugly to get satisfaction......someone had their heads firmly planted somewhere.I hadn't thought about this, but in today's economy this is a possibility. I ordered a quad (not Chanel) from NM, which was sent from a store, and the product had obviously been used. There was an overspray on the shadows that was not intact. NM gave me a hard time with this return. I had to be less than polite to get them to take it back.