I know how you feel. I used to get uncomfortable with the idea of having to confront people like that, but I guess that eventually, it becomes necessary. I hope you get your order sorted out. Seems ridiculous that they'd give you attitude over this.
Yeah...I'm hoping that maybe the person I talked to just had a bad day or something. But they said that it was completely impossible for more than 1 item to be missing from a package because the packages are weighed and stuff. But I don't think the items were stolen along the way because the box had no damage and was still sealed.
I'm so sorry you have to deal with this. Black box day should be fun not a headache. I hear ya about confrontation as I hate it too. You deserve to get what you paid for and you should tell them that. I would talk to a supervisor as the person on the phone isn't to blame and likely not able to fix it themselves. Whereas a supervisor is paid to fix problems. Good luck and I hope they resolve this for you and some.
Mac, you know that is not true... When I had my Mac incident earlier this summer, two items were missing from the black box (they had been sold out after my order). One of them was mentioned on the shipping list, but the other one not. But both of them were charged from my account, of course! I called them right away, and they refunded not only the missing items but also the shipping fee! (I am a customer feedback
Call and demand to talk to a supervisor. I know it's scary (I try to avoid confrontation when possible) but you haven't done anything wrong here!
How do u like WG??? Its my main regret I did not get, but I have Maidenchant and I thought it was close...
If you get a chance to a supervisor, make sure to get his/her email address so that you can forward all your previous correspondence. Good luck!
I love it... I thought I could dupe it with pink powder from Bobbi Brown... they are nothing alike.. It is still available on mac us site.
This is ridiculous. UPS tracking almost always says 1lb. Whether it be 1 lipstick or my big HC haul. Honestly what they are doing is bad CS. If you are a regular shopper from them, they can see that and should just send you your stuff. Ya they worry that you are lying but your experience will put you off of them and your story could affect others decisions to order from them. Now if it was a common thing then ya I could see their concern but if this is the first time then they are being douches and that is not cool. I really hope you can speak with a higher up and get this squared away. Btw, how much money are you out on this? Either way I'd be pissed.
UPS and other carriers use dimensional weight rather than the actual weight, that's why it says 1 lb. It's a billing technique where the axis dimensions (how much space they take up in the carrier) are heavily taken into account.
Very true. I work at a manufacturing company, and when we ship things out, billing weight often is heavier than actual weight (based on the reasons Mac-Guy stated). It's unfortunate, but that's how UPS does it.
