elegant-one
Well-known member
All 3 would be beautiful on you!
Hourglass Cosmetics
- Thread starter Kuuipo
- Start date
elegant-one
Well-known member
Do you guys think that the Hourglass promo pic of these is a good representation of how the blushes actually are in real life?
Winthrop44
Well-known member
Of the pans? Nope.
http://www.hourglasscosmetics.com/ambient-lighting-blush/
http://www.hourglasscosmetics.com/ambient-lighting-blush/
veronikawithak
Well-known member
I think the images are pretty saturated.. but not airbrushed within an inch of their life like many models. Lol. I think a lot of products look way different than their promo pics, so I'm okay with these. I wasn't expecting them to be super vibrant given the description and the experiences I've had with their other items.Do you guys think that the Hourglass promo pic of these is a good representation of how the blushes actually are in real life?
coffeewithcream
Well-known member
Wearing Mood Exposure today. Tried and failed to get photos showing the true colour. It is definitely warm toned on me, brown with a hint of plum. Blends like a dream and looks really gorgeous on. Glow without shimmer. I think if possible the best route is to swatch on your cheek in store because the hand/finger swatches don't really give the most accurate view.
elegant-one
Well-known member
Well, I asked because I talked with CS last week. The first gal that I talked with was so nice & totally apologetic & said that they should have much more blush in them. She said they do look just like the promo
& if they don't something is wrong with that batch. She said that they try to spot check for things like that in the products. She said she was actually holding one that looked like the promo. She said the company needed to make it right because the product should not look like that. I told her that I hadn't seen one that looked like the promo shot.
So, she took my name & number & said she would have the person in charge at CS ( who was supposedly in a meeting) contact me later that day...well, no one called. I called the next day & got to talk to the head CS lady & it was weird...first she said, whatever, I guess I was in a meeting if thats what she said, & then laughs...Huh??? She doesn't hardly even listen to me but then takes my email...I send them the pic of the 3...she said the team will look at them & get back with me....late last night I got a very unapologetic email saying that that is how they are supposed to be & more color may pop out as they are used. And, if I am unhappy with the blushes & should just return them to Sephora...matter of fact no sorry, especially since this is your first purchase from hourglass..nothing.
I told her the first time I spoke with her that I loved the blushes, I just simply wanted more blush area - like the promo. I guess she didn't pay any attention to that. I was a little shocked at her last response & have not responded back to her. Maybe she will change her tune when Sephora gets all the returns
So, she took my name & number & said she would have the person in charge at CS ( who was supposedly in a meeting) contact me later that day...well, no one called. I called the next day & got to talk to the head CS lady & it was weird...first she said, whatever, I guess I was in a meeting if thats what she said, & then laughs...Huh??? She doesn't hardly even listen to me but then takes my email...I send them the pic of the 3...she said the team will look at them & get back with me....late last night I got a very unapologetic email saying that that is how they are supposed to be & more color may pop out as they are used. And, if I am unhappy with the blushes & should just return them to Sephora...matter of fact no sorry, especially since this is your first purchase from hourglass..nothing.
I told her the first time I spoke with her that I loved the blushes, I just simply wanted more blush area - like the promo. I guess she didn't pay any attention to that. I was a little shocked at her last response & have not responded back to her. Maybe she will change her tune when Sephora gets all the returns
veronikawithak
Well-known member
Wow...... where do CS departments get off these days thinking they can treat customers like that!! I guess since most of us are addicts and hoarders (or trying to reform in the #teamlowbuy thread) that they think we'll just take it on the chin and continue to purchase like fiends? I think it's time for a revolution!Well, I asked because I talked with CS last week. The first gal that I talked with was so nice & totally apologetic & said that they should have much more blush in them. She said they do look just like the promo& if they don't something is wrong with that batch. She said that they try to spot check for things like that in the products. She said she was actually holding one that looked like the promo. She said the company needed to make it right because the product should not look like that. I told her that I hadn't seen one that looked like the promo shot.
So, she took my name & number & said she would have the person in charge at CS ( who was supposedly in a meeting) contact me later that day...well, no one called. I called the next day & got to talk to the head CS lady & it was weird...first she said, whatever, I guess I was in a meeting if thats what she said, & then laughs...Huh??? She doesn't hardly even listen to me but them takes my email...I send them the pic of the 3...she said the team will look at them & get back with me....late last night I got a very unapologetic email saying that that is how they are supposed to be & more color may pop out as they are used. And, if I am unhappy with the blushes & should just return them to Sephora...matter of fact no sorry, especially since this is your first purchase from hourglass..nothing.
I told her the first time that I loved the blushes, I just simply wanted more blush area - like the promo. I guess she didn't pay any attention to that. I was a little shocked at her last response & have not responded back to her. Maybe she will change her tune when Sephora gets all the returns
elegant-one
Well-known member
I was shocked, especially since this was my first experience with their product. And, how different the head cs lady's response was from the first lady I spoke with.
veronikawithak
Well-known member
Completely agree! I would expect even better service from the head CS if anything.. Maybe email Carisa Janes and let her know she needs to hire some new staff..
elegant-one
Well-known member
Completely agree! I would expect even better service from the head CS if anything.. Maybe email Carisa Janes and let her know she needs to hire some new staff..
veronikawithak
Well-known member
I honestly think good customer service is becoming a thing of the past.. everyone is competing for new customers rather than trying to satisfy the customers they already have. We're all such frenzied consumers that another chump will be along in a minute to take our place.Seriously. At least usually they apologize
elegant-one
Well-known member
True. I also see it in society in general...no manners or consideration for others.
Winthrop44
Well-known member
I think they really need to change those promo pics of the pans to avoid headaches.
veronikawithak
Well-known member
Absolutely. And what do we expect? We're being shaped by advertising and media into exactly what the "elite" members of society want us to be. A bunch of greedy, impulsive, entitled, self-obsessed degenerates whose sole purpose in life is to acquire possessions. And we're losing our critical thinking abilities so we're finding it harder and harder to resist. Lol well, there's my daily dose of optimism!
Debbs
Well-known member
Went to UPS office shortly after they opened at 10am . I was like the 12th person in line but it was so worth it!!! I got my Mood Exposure and I am not able to say much except my luck has changed for the better and I am happy. Hey, Veronikawithak! Craving more now, what to do and which other ones ? Where is my fellow team mates when I need them the most ? Lol
elegant-one
Well-known member
veronikawithak
Well-known member
Delay, delay, delay! The more you delay your purchase, the more rationally you can think about it! Put it on a list and wait on it for a while. Remember they are perm! I haven't received mine yet but I have a feeling I'll be craving more too. Maybe see how much you use the one you just got, and think about how many other blushes you have.. If you REALLY love the one you have to the point where it's a top favorite and you use it a lot, I'd say try to pare down similar colors or older dupes in your collection if you do add more.
And definitely wait till a 20% off sale! That will give people more time to put up swatches and reviews for the colors you want on a similar skintone to yours. On some skintones several of them look quite similar, so you could cut some out there. Also if you have some of the ambient powders, you could try playing around with blushes you do have to create the same look! Hope that helps!
veronikawithak
Well-known member
Quote: Originally Posted by Debbs
Where is my fellow team mates when I need them the most ? Lol
Never fear!! The #teamlowbuy
and
are here to fight with you and cheer for you! We would never leave you to fend for yourself!
And we will celebrate your successes with a #teamlowbuy dance party!!
Where is my fellow team mates when I need them the most ? Lol
Never fear!! The #teamlowbuy
And we will celebrate your successes with a #teamlowbuy dance party!!
Audrey C
Well-known member
Glad you like it! Does it read plum on you, or is it warmer? Since these are perm, I'd wait for more swatches before deciding. They're just starting to pop up; until now we're only seen a few and they seem pretty inconsistent. Some say they're too light, others say they're very pigmented. I'm not sure what to think until I play with mine.
