MAC x Proenza Schouler (April 24, 2014)

[Veeology]

I'm honestly thinking that if MAC doesn't come up with a solution by this weekend I will just return the Sunset Beach and call it a day. I really want Ocean City, but it takes the joy out of getting it if I have to wait forever or go to my counter to get one. Even if MAC decides to give a refund and let people keep the incorrect blushes, I don't care because if I wanted SB, I would have ordered both blushes. I honestly hope after this fiasco that they take a long look at what is causing all the issues and find a solution if they are going to continue to release collection after collection.

I think I might just cool off on buying stuff from LE collections and just focus on other brands and get some of the perm MAC items that I've been wanting.

Yep, after I get by resolution, I'm done with MAC for a while. This is such a turn off :/

 

[allthingsglam]

t HAHAHAH right? i said earlier I called and was told it could be sometime next week, to which she gives me the snippy answer, 'uhh alright NEXT WEEK then'

What she saided that is she crazy she must dont know some people don't play about our makeup I may call tommorow and request a refund this too much next week really mac told me 24 to 48 hours I'm not waiting until next week

 

[breatheonbeat]

i hav

What she saided that is she crazy she must dont know some people don't play about our makeup I may call tommorow and request a refund this too much next week really mac told me 24 to 48 hours I'm not waiting until next week

i have been sooo nice about it. i just don't get why it is such a huge thing. i didn't give a tude until she started being a reaaal real b. when she said 'but you don't understand, you still have the blush' I was just kinda floored. glad you all like proenzagate though

 

[Genn]

If I was a celebrity I wouldn't being going near Mac for any collaborations after this. I would be telling them to get their shit together. They owe Proenza Schouler an apology for dragging their names into this mess.

 

[allthingsglam]

i hav i have been sooo nice about it. i just don't get why it is such a huge thing. i didn't give a tude until she started being a reaaal real b. when she said 'but you don't understand, you still have the blush' I was just kinda floored. glad you all like proenzagate though

I agree she was begin a rude chick I hope everything works out for everybody but I think tommorow I'm requesting a refund I can't and I love proenzagate too cute I guess I'm trying to stay positive about this whole thing who knows lol

 

[ChosenOne]

Okay, I won't even quote the picture of the bugs because I throw up in my mouth a little just looking at it. Soooooo disgusting!! I don't know what I would've done!! And I hope I don't have to find out how I'd react when I get my package tomorrow...bug-free, please!!!

The responses some of you are getting from CS are unbelievable. I'm the same way as many of you: very polite and understanding that it's not the CS rep's fault and just wanting the situation corrected. And sometimes I too have been met with a less than amiable response (with companies in general, not just MAC). Considering they all KNOW by now that this is a major issue, they should not be surprised, frustrated, upset, ANYTHING by customers calling to complain, especially if the customer is being nice about it! This is something any customer could easily get rightfully pissed off about, so if someone has the patience and grace to be nice about the situation when they call, that CS rep should get on their knees and bow down over the phone as if the customer can see them and give thanks for that kindness. Again, not that it's the CS rep's fault, but they should still appreciate someone being understanding of the fact that they're just the poor soul caught in the middle of it all.

That ramble probably made more sense in my head, but whatever, I'm keeping it!

And I agree that celebs might think twice about collabs with MAC in the future if they hear about this disaster. I bet those guys (Proenza Schouler is actually two male designers) are none too pleased about this!!

 

[mosha010]

Proenza Schouler is the last names of the moms of the two designer guys. Btw. Lol.

 

[breatheonbeat]

Okay, I won't even quote the picture of the bugs because I throw up in my mouth a little just looking at it.  Soooooo disgusting!!  I don't know what I would've done!!  And I hope I don't have to find out how I'd react when I get my package tomorrow...bug-free, please!!!  :barf: The responses some of you are getting from CS are unbelievable.  I'm the same way as many of you: very polite and understanding that it's not the CS rep's fault and just wanting the situation corrected.  And sometimes I too have been met with a less than amiable response (with companies in general, not just MAC).  Considering they all KNOW by now that this is a major issue, they should not be surprised, frustrated, upset, ANYTHING by customers calling to complain, especially if the customer is being nice about it!  This is something any customer could easily get rightfully pissed off about, so if someone has the patience and grace to be nice about the situation when they call, that CS rep should get on their knees and bow down over the phone as if the customer can see them and give thanks for that kindness.  Again, not that it's the CS rep's fault, but they should still appreciate someone being understanding of the fact that they're just the poor soul caught in the middle of it all.  That ramble probably made more sense in my head, but whatever, I'm keeping it! And I agree that celebs might think twice about collabs with MAC in the future if they hear about this disaster.  I bet those guys (Proenza Schouler is actually two male designers) are none too pleased about this!! 

that made me feel a little better! i deal with frustrated and frustrating people all day and i never react that way. it has been a long day, i just wanted good news bc i really like makeup and it makes me feel better after typical bs all day. idk. idk if that even made sense. i just didn't need the attitude on top of my already meh day

 

[thebloomroom]

OH F*** NO!!!!!!!!!!! I WOULD HAVE FLIPPED OUT. That is NOT acceptable. Omg. No. NOOOOOOOOOOOOOOOOOOO

 

[elegant-one]

Its just that it's complicated with licensing - Proenza - there are so many legalities that they have to sort through

 

[Baje]

Its just that it's complicated with licensing - Proenza - there are so many legalities that they have to sort through

We understand that but at the end of the day you have issued no statement about the error, you are rude to customers, some ppl didn't even get an apology when they called and then you ask for 24-48 hours then extend it til next week? Nope. Not acceptable.

 

[kimibos]

I cant believe they would be more worried about the Legalities with the Proenza Duo, THAN with the shitty Service they are giving their customers.

 

[elegant-one]

Good lord what in the world is going on....I am really glad I didn't order from MAC!! Even though I am still waiting for Nordstrom. Did anyone else see T.'s F rating for the pink blush? Is it really that bad, anyone have it already?

No, it is NOT an F. Many of us have posted that the blush is beautiful when you use a brush lol.

Dominque explained that ombre blushed are made differently. So when you swatch with your finger you may not get a lot of color, but when you use the correct brush, you will. Its pigmented

 

[CrimsonQuill157]

OMG. My skin is crawling just looking at that picture. I hate bugs... I would have absolutely flipped shit, pardon my french....

 

[elegant-one]

We understand that but at the end of the day you have issued no statement about the error, you are rude to customers, some ppl didn't even get an apology when they called and then you ask for 24-48 hours then extend it til next week? Nope. Not acceptable.

Being rude is inexcusable. It has to take time to actually find out what happened, & then discuss it with the designers PS & lawyers as to how they will handle it. It is a bit more complicated because of the licensing. Legal contracts HAVE to be honored.

 

[ChosenOne]

that made me feel a little better! i deal with frustrated and frustrating people all day and i never react that way. it has been a long day, i just wanted good news bc i really like makeup and it makes me feel better after typical bs all day. idk. idk if that even made sense. i just didn't need the attitude on top of my already meh day

Glad I could make you feel a little better! Which is really what CS should be doing!!! You made total sense, and your calm approach to their big time error did not deserve to be met with rudeness. Shame on that CS rep!!! SHAAAAAAAAAME!!!!!!!!

 

[BrknFlwr85]

It's pretty bad that the person who packed the order didn't notice the bugs in the box, especially since the box is black it makes them easy to spot. When I worked in a warehouse packing orders I came across some nasty stuff in box including a snake, rat and dead bird. There were also some other nasty things such as snotty tissues from my coworkers who couldn't be bothered to take it to the trash can.

Oh and I forgot to add...

If anyone is graduating this year, do yourself the favor of having your graduation regalia cleaned before you wear it.

 

[Baje]

It's pretty bad that the person who packed the order didn't notice the bugs in the box, especially since the box is black it makes them easy to spot. When I worked in a warehouse packing orders I came across some nasty stuff in box including a snake, rat and dead bird. There were also some other nasty things such as snotty tissues from my coworkers who couldn't be bothered to take it to the trash can.

OMG!

 

[mosha010]

Quote:Originally Posted by novocainedreams
Good lord what in the world is going on....I am really glad I didn't order from MAC!! Even though I am still waiting for Nordstrom. Did anyone else see T.'s F rating for the pink blush? Is it really that bad, anyone have it already?


No, it is NOT an F. Many of us have posted that the blush is beautiful when you use a brush lol.

Dominque explained that ombre blushed are made differently. So when you swatch with your finger you may not get a lot of color, but when you use the correct brush, you will. Its pigmented

Yea this is what I said

 

[Lipstickdiva420]

It's pretty bad that the person who packed the order didn't notice the bugs in the box, especially since the box is black it makes them easy to spot. When I worked in a warehouse packing orders I came across some nasty stuff in box including a snake, rat and dead bird. There were also some other nasty things such as snotty tissues from my coworkers who couldn't be bothered to take it to the trash can.

Oh and I forgot to add...

If anyone is graduating this year, do yourself the favor of having your graduation regalia cleaned before you wear it.