it must be, because the mac rep I spoke with YESTERDAY said she would take care of my return shipping since the product was defective...i don't think she got the memo
understandable
I didn't know you couldn't do returns in store either!I know how you feel, when we really want something, we want it ASAP! lol. You'll get it very soon, I'm sure. Shopping for MAC in Nordies is better in my opinion because of ebates, their point system and their return policy. I dislike the fact that if you order from mac online and are displeased with your purchase, you can't return it in store, and have to deal with shipping costs and waiting for them to process your return. Nordies shipping is always free, even return shipping. Sure Mac's shipping is quicker, but you'll get your product nonetheless. I don't mind the wait, it's worth it when shopping with Nordstrom. I'm excited to get my new babies, but I'll just play with what I have in the meantime
I ordered Royal Wink from PT on an impulse thinking that if I came to my senses before I received it (which I did) that I could just return it. Now knowing that it isn't very opaque and that I won't get much use out of it anyway I was gonna try to exchange it for a lipstick. Boo.OMG! I need EVERYONE who works for MAC COSMETICS to be on the same damn page!!!!!!!!! b/c she clearly had no idea smmfh
yea, it is very disappointing. They could easily change this policy..I didn't know you couldn't do returns in store either!
eace: Got it.
that is for online orders though
The only time I order online with them is a le launch, otherwise I just go in store. Then I never return le items for that reason, they're lele and usually sold out and highly coveted by the time I get it. I've been lucky so far in that I've liked the le's I've ordered though.
Welcome to SpecktraYou absolutely can return for free for MAC.com.....Maybe it's a new thing, though, because I received this in my email:So boo for hassle of needing to go through mail, but at least you're not stuck with product you don't want or having to pay for return shipping. Really excited to hear you like MM....mine arrives today!! I also got Puttin' on the Spritz. BTW-Hi!!! New to MAC, new to Specktra, and have been lurking through the last few days before launch. I got a way too big haul, but as a newbie, I didn't have almost anything.
I've flat out asked because sometimes a SA helps me and puts my stuff at the counter while I continue to browse so when I go to purchase it's another SA at the cash. A couple times I have asked at the register if they need to know who helped me because I have legitimately forgotten if they made commission and they've told me that they do not.
That difference makes sense. She is expected to show job performance through sales but is not financially rewarded for it on her paycheque.
Girl, got too much! Refills on Alpha and Pearl. The 3 new shadows and f/l looking good, MMG, Notice me, Catty and Call the hairdresser l/s, oh and IGNK pencil. What about you?
PB has to be gorgeous on you!I got my order this morning, I'm so glad I got Pearl Blossom it's so pwetty!!!Alpha Girl is a lot more matte than I was hoping, I think it will works best on me as a blush when I'm not too tan, won't be dark enough this summer and I think it will even look chalky. I can't wait to try the lipsticks and the fluidlines tomorrow!
Lol! I was doing the same thing. I was so tired I started dozing off while I was singing my daughters bedtime lullabies, but somehow I was able to stay up until 1am looking at swatches. I was able to get my order though!
Thank you!!! You're from London?? One of my favorite cities! In an alternate reality where I'm fabulously wealthy, I have a flat there...sigh...I'll have to settle for visits, and that probably not for years...
Hearing this makes me really glad I kept PB in my cart...I got both and am now a little concerned about alpha girl. I'm fair, though, so hopefully it shouldn't be too chalky.I got my order this morning, I'm so glad I got Pearl Blossom it's so pwetty!!!Alpha Girl is a lot more matte than I was hoping, I think it will works best on me as a blush when I'm not too tan, won't be dark enough this summer and I think it will even look chalky. I can't wait to try the lipsticks and the fluidlines tomorrow!
Yep, sadly I'm not a Bow Belle or an eastender (but living in East London). Born and bred South of the River
