All Things Sephora

Medgal07

Well-known member
Believe it or not - it's STILL D&G Drama
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I'm getting ready to change it tonight. Thanks Sis
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I tried both of those things & it did not clear it up.
It looks so much better on you!!!
That's so odd Sis. That has to be so frustrating!!! Have you upgraded your OS?
 

MissElle12

Well-known member
Hmm it seems they caught the mistake. The baby z palette now shows out of stock with a price of $10....but my order confirm email definitely shows the double sided. (shars youre the bomb by the way )
 

Sabrunka

Well-known member
Hmm it seems they caught the mistake. The baby z palette now shows out of stock with a price of $10....but my order confirm email definitely shows the double sided. (shars youre the bomb by the way )
I better not get the baby one! I don't need it, so it would be going back to Sephora ASAP!
 

stormborn

Well-known member
Which other people? LOL!

Only a few left...
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Quote: Originally Posted by Bronwyn


Yeah same! So many people get paid to review items which I get, it's a job. But then it's harder to trust the reviews. I've been reading through purse forum.
LOL! Me too. Decisions decisions.
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Vineetha

Well-known member
Has anyone's z palette shipped?
Mine hasn't yet but yesterday both the confirmation & order history showed double sided palette. If you check the order history online now, they have changed it to mini one. I think they will be sending us the mini & not the big one!!
 

BrittLuvsMakeup

Well-known member
Has anyone's z palette shipped?
Since I ordered after 3:00pm yesterday, mine hasn't shipped yet but now I'm really worried that they are going to send the baby size as they changed the description in my order status from the double sided to the baby size although the double sided one is still pictured. Although I understand that they made a mistake, I think that it's shady that the size of the palette was changed in the order status after the order was placed. I could understand them correcting it on the page where you can purchase the z-palettes so moving forward, customers can purchase the palettes at the correct price, but not the order status. I'll give them the benefit of the doubt and assume that once they updated the prices to coincide with the sizes (not the pictures though) that it was reflected in the order status as well, but that still doesn't sit right with me. It's the company's responsibility to ensure that the information that they present on their website is correct and after a customer purchases an item based on this information, the company should honor what they advertised as a means of taking responsibility for their mistake. In my opinion, to see the item size and description change in my order status after I placed the order because of a mistake on their end is messed up and it pisses me off. Not only will I return the z-palettes if they are not double sided like I ordered, but I will also complain and request that they send me what I initially ordered (the two double sided z palettes) or tell them to give me a gift card to cover the cost of the two double sided z palettes that I was supposed to get.
 

Vineetha

Well-known member
I hope you're right. That would be really crappy on their end to send their customers something different than what they ordered, even if the price was wrong.
Normally i would have thought that but i dont think there was an instance before where they actually changed the order summary after the fact. Either its an auto update after they rectified the error but right now the warehouse summary would show the details for the mini one and so chances are that is what we would be getting. though i really hope they honor it!
 

mimi0701

Well-known member
I ordered what I thought was the double sided z palette yesterday. Just checked the item # for it on my confirmation email, which says its double sided. But when I look up that item # on Sephora it shows its the baby one. I think the baby one is what we are going to get.
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shontay07108

Well-known member
I really think Sephora will honor the double sided palette. THey kinda have to. 
Not unless they want to give out a shitton more of $50 gift cards
I don't even wear false lashes, but I'm tempted!
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OMG! I never thought I'd be able to buy these. It says coming soon and I definitely want to try a pair. I hope they're soft because those Velour lashes are a damn nightmare.
 

SassyWonder

Well-known member
I'm don't think Sephora is going to send the ds z palettes i ordered. I just called and was told that they are researching the issue and would email me when they make a decision. If I dont get what I ordered i will gladly take a no buy vacation. They are gonna have to come better than a $50 credit.
 

shontay07108

Well-known member
I'm don't think Sephora is going to send the ds z palettes i ordered. I just called and was told that they are researching the issue and would email me when they make a decision. If I dont get what I ordered i will gladly take a no buy vacation. They are gonna have to come better than a $50 credit.
Wow, man. :eek:hboy: Even though I said it's possible they might not ship them out I'd still be speechless if they decided not to.
 
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