Ok, here I am. Sorry, been away a while for job, so we now have 2 entire pages of posts since my latest comment. However, I would like to summarize the mail situation for shipping in Italy, so other people can easily understand the situation.
1) the mail service in Italy is DREADFUL!!! Even when I send a postcard from here (Venice) to Padua (about 30km). So, postal service is SLOW, extremely slow.
2) there are bigger problems when you are sending something from outside Europe to here, due to the custom for freight. Which is the normal schedule? Well, if the officers at the C.F.F. are not checking the package, no problem. You usually get your package in about 2x (number of days usually needed), just for the slow service.
The problem arises when they actually CHECK the package. They keep about 10 days to check it (read: open it and send you a form that must be filled). In this form you have to write absurd things like the chemical components of the product. Well, I AM NOT A CHEMIST! You must specify where the product has been made, if it goes against laws, etc. Now, how am I supposed to know this kind of details? Easily, since MAC pigments are imported in Italy, there should be no problem. But you have to write all the info in the form, info that I simply don't know. Then, you have to send back the form. So other 10 days. Finally, at the CFF, officers SHOULD, in theory, send you your package. This is the big question: why do they take about 2 months in doing that???
Moreover, sometimes, after all these steps, the package simply disappears!
So, please, if you send things in Italy, write that it is a gift!!!