csuthetaphi
Well-known member
About 2 weeks ago, I had a pretty bad customer service experience at a local MAC counter. Normally, I never get too upset about getting bad service anywhere, but because I spend so much money on MAC, and I frequent this counter, I decided to write to their customer service site. I sent a very professional, respectful, and detailed email the night of the incident, which was a little over 2 weeks ago. I received an automated response back saying they got my email, but I have not heard anything else otherwise. So my question is...does MAC make it a habit to ignore customer service issues, or do they just take a while to get back to you? I was thinking maybe I should have just talked to the store manager instead (it was at the Dillard's MAC counter).
Thanks in advance for any advice and suggestions!!
Thanks in advance for any advice and suggestions!!