DollyGirl92
Well-known member
BIG TIME! My Parcel was listed as out for delivery on Thursday the 6th of May and today, it's half past 11 in the morning on the 10th and still no Package! I ordered on the 4th of May and there is still no box. According to my DHL tracking my package has been passed around to 'local couriers' like the parcel during pass the parcel games at a children party apparently being given to 5 different local couriers and then listed as out for delivery.
I rang DHL to ask what was going on and they gave me the number of the driver when I rang them up a young girl answered the phone and said her mother was out and the package would be out delivered tomorrow.
The next day it reached 6pm and I rang up DHL and one woman told me that the package had failed to have been delivered on the 6th but I was in all day and no one attempted to deliver anything or left a failed delivery notice which apparently is what they will always do! and that my package could not be delivered until Monday.
I rang up again to complain and they told me they had to have it in writing and as I explained what had happened the woman checked on the computer and told me there had been no attempted delivery and gave me the phone number of the driver again so I rang up and the same girl answered the phone saying my package would be delivered tomorrow but DHL then told me that the courier will not deliver on the weekends and I couldn't get my package until Monday.
Is this normal? it's now 11.40am and still nothing now I'm fully prepared to wait until later in the day but is this a normal thing? normally it takes two days from ordering to arriving and I've never had this local courier thing before, don't we pay for delivery with DHL not with some local courier who won't even answer the phone?
Sorry for the long long rant but I'm so annoyed! this has never happened before and when I was speaking to DHL all they can say is it's with a local courier give me the number and all I get told is tomorrow?
anyway rant over but I'm sure I will be sending a complaint in
I rang DHL to ask what was going on and they gave me the number of the driver when I rang them up a young girl answered the phone and said her mother was out and the package would be out delivered tomorrow.
The next day it reached 6pm and I rang up DHL and one woman told me that the package had failed to have been delivered on the 6th but I was in all day and no one attempted to deliver anything or left a failed delivery notice which apparently is what they will always do! and that my package could not be delivered until Monday.
I rang up again to complain and they told me they had to have it in writing and as I explained what had happened the woman checked on the computer and told me there had been no attempted delivery and gave me the phone number of the driver again so I rang up and the same girl answered the phone saying my package would be delivered tomorrow but DHL then told me that the courier will not deliver on the weekends and I couldn't get my package until Monday.
Is this normal? it's now 11.40am and still nothing now I'm fully prepared to wait until later in the day but is this a normal thing? normally it takes two days from ordering to arriving and I've never had this local courier thing before, don't we pay for delivery with DHL not with some local courier who won't even answer the phone?
Sorry for the long long rant but I'm so annoyed! this has never happened before and when I was speaking to DHL all they can say is it's with a local courier give me the number and all I get told is tomorrow?
anyway rant over but I'm sure I will be sending a complaint in